Ratings based on 866 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis indiana

Clean clean clean !!!

Posted Dec 12, 2017
Very clean, updated, and coffee was great too! Good value for a quick Chicago trip!
Comment from Hotel Management
Dec 13, 2017 by GM, Hotel Management
Dear Angel, Thank you for choosing the SpringHill Suites by Marriott Chicago Waukegan/Gurnee for your recent stay! It's our mission to provide superior customer service, clean accommodations, and delicious treats like coffee. We're so pleased that your experience was positive and that you found us to be a great value. We would be delighted to accommodate you again in future and hope that you will stay with us again! Tim Sokley General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from canton tx

Awesome

Posted Dec 3, 2017
Friendly staff. Quick check in. Room is awesome. Large room with sitting area co.fy bed. Easy parking and close restaurants. Only downfall is no hot tub. In these cold temps a hot tub is a must. Great breakfast and very nice bar. If I ever come back to this area I will definitely stay here
Comment from Hotel Management
Dec 6, 2017 by GM, Hotel Management
Dear Pammy, Thanks for taking the time to review your recent stay. We're glad that we exceeded your expectations and that you were satisfied with our hotel. We do apologize for disappointing you with no hot tub, though! Thanks so much for choosing the SpringHill Suites by Marriott Chicago Waukegan/Gurnee! We can’t wait to welcome you back! Tim Sokley General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and close to Navy Base

Posted Nov 29, 2017
This was a great hotel in a great location. It is a 10 minute drive to the Navy base which is very accommodating. The room was very clean and spacious, with 2 very comfy beds. The only problem I had was the toilet wouldn’t flush numerous times.. the maintence man came once and fixed it, but it kept happening. There was a little bit of mold in the shower in the crevices of the lining on the wall but it didn’t bother me. The maid service was very friendly and always prompt. The hotel breakfast was fantastic every morning! They had a little bit of everything for everyone! I would definitely come back to this hotel in the future.
Comment from Hotel Management
Nov 29, 2017 by GM, Hotel Management
Dear Valued Guest, Thank you for confirming how convenient our location is! We couldn't agree more. We appreciate all of your compliments and will be sure to share them with our team. However, we do apologize for the issues you encountered in the bathroom. We will let maintenance and housekeeping know right away! Thank you for alerting us! Thanks so much and we look forward to your next stay at SpringHill Suites by Marriott Chicago Waukegan/Gurnee! Tim Sokley General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Room very clean and excellent services

Posted Nov 28, 2017
Pros: room clean and excellent customer services.
Cons: all excellent!
Location: all excellent!
Room very clean and staffs are very nice and provided excellent service!
Comment from Hotel Management
Nov 29, 2017 by GM, Hotel Management
Dear Thomas, We appreciate your 5-star review of the SpringHill Suites by Marriott Chicago Waukegan/Gurnee! We're absolutely delighted that our associates made you feel welcome and took excellent care of you. Comments such as yours make our day, and we can't wait to share them with the entire team. Thanks so much for choosing to stay with us. We can’t wait to welcome you back! Tim Sokley General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

We stayed over Thanksgiving for my son's PIR.

Posted Nov 26, 2017
What a wonderful place that made us feel welcome...especially Marycel, our housekeeping lady. She was awesome!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Davenport, FL

Spring Hill suits

Posted Nov 25, 2017
Awesome hotel and staff was excellent, they were very informative and helpful. Always at the front desk when needed.
Comment from Hotel Management
Nov 25, 2017 by GM, Hotel Management
Dear Todd, Thank you for choosing the SpringHill Suites by Marriott Chicago Waukegan/Gurnee! Your review is a pleasure to read, especially the comments regarding our associates. We take pride in providing friendly hospitality to all our guests, so we are happy to know we were successful in those efforts. Reviews like yours encourage the team, so thank you! We look forward to welcoming you back very soon! Tim Sokley General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Family Visit

Posted Nov 20, 2017
Hotel was beautiful. Room was much larger than expected. Staff was pleasant and professional. Will return on the next visit.
Comment from Hotel Management
Nov 22, 2017 by GM, Hotel Management
Dear Rachel, Thank you for evaluating your stay at the SpringHill Suites by Marriott Chicago Waukegan/Gurnee! Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your spacious guest room and our friendly service. We appreciate your business and hope to welcome you back soon for another enjoyable stay! Tim Sokley General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Worth the Money

Posted Nov 13, 2017
Pros: I really liked the hotel the Rooms were extra spacious.
Cons: The only thing I didn't like was the Pool! Water looked very cloudy, probably didn't have the proper chlorine added. Look like it was to much.
Location: Location was perfect to Naval base and Gurnee mills.
I really enjoyed my stay. The Room was spacious very clean and the beds comfortable. Really felt like you were getting something special. Close to the Naval base and Gurnee Mills.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston MA

All Good

Posted Oct 29, 2017
Friendly, professional and efficient staff willing to make your trip pleasant and worry- free. Caters especially to Navy families attending their child’s PIR (graduation from Basic.) Room was clean, spacious and even ready early when we requested it. Really, we can be picky but had nothing to complain about. Highly recommended and about 5 miles from the RTC if you are a Navy family attending PIR.
Comment from Hotel Management
Nov 1, 2017 by GM, Hotel Management
Dear Robert, First off, congratulations to your child for graduating from basic! That is a very exciting thing, and we are so happy we could help you celebrate! We are delighted our location was perfect for you visit, and we could not be happier you had a wonderful experience. Please consider staying with us at the SpringHill Suites by Marriott Chicago Waukegan/Gurnee the next time you are in the area. Tim Sokley General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

3rd stay, always great.

Posted Oct 16, 2017
Staff at check in are always upbeat and friendly. Rooms have always been clean, this coming from a germaphobe. Modern wonderful layout. Only changes would be better exhaust fans in both bathrooms, as shower area steams up pretty bad, and is obviously leading to mold issues... Eggs at breakfast were likely powder eggs, not very good... Biscuits and gravy one day, but not the next?!? Girlfriend was looking forward to them. Overall great place.
Comment from Hotel Management
Oct 16, 2017 by GM, Hotel Management
Dear Nathan, Thank you for making the SpringHill suites by Marriott Chicago Waukegan/Gurnee your home away from home! It's wonderful to read that we were able to provide you with an outstanding stay once again. It means a lot that you choose to stay with us over all of the other hotels in the area. However, we do apologize for the issues you did face. We value all of your comments and will use them wisely, so thank you. We hope to see you again soon! Tim Sokley General Manager