The clerk was rude and not helpful at all. My 3 month old had no where to sleep cause she didn't know a crib and play pen where the same thing. Also requested adjoining rooms even called ahead. When I called ahead I was not told these rooms don't adjoin was told to ask at check-in. Was very disappointed with the service. Had a 14 year old in a room alone down the hall cause of not having adjoining rooms.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
First I like to apologize on behalf of my desk clerk. As we mentioned to you when you called to request the joining room we did informed that you reserved two different room types. We did mentioned that we do have room with 2 queen beds joining but you didn't want to pay the upgrade fee. Our front desk did offer you the pack and play but you wanted crib. Once again I apologize for any inconvenience.