Desk, free WiFi, bed sheets

Reviews of Reliance Inn

2 out of 5
Reliance Inn
116 South 17th Ave, Wausau, WI

Reviews

7.2

Good

Rating 10 - Excellent. 224 out of 986 reviews" "
Rating 8 - Good. 372 out of 986 reviews" "
Rating 6 - Okay. 178 out of 986 reviews" "
Rating 4 - Poor. 102 out of 986 reviews" "
Rating 2 - Terrible. 110 out of 986 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Ionela

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was clean, the staff was nice, some people that choose to stay there may be noisy, not breakfast, just coffee and some waffles, but this is a inn, we didn't expect breakfast. In short we liked the great price and the fact that was clean and no carpets in the rooms! We stayed 2 nights.
Stayed 2 nights in Mar 2024
Response from Kimberly F. Front Desk Manager on Mar 19, 2024
Thank you for your rating. We have been working hard on getting the rooms updated. We do hope to see you as our guest again in the future.

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where we wanted to be.
Stayed 1 night in Mar 2024
Response from Kimberly F. Front Desk Manager on Mar 19, 2024
Thank you for your rating. We have been working hard on getting the rooms updated. We do hope to see you as our guest again in the future.

2/10 Terrible

Austin

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Black mold had to find, pay for and relocate to another hotel. So so unhappy.
Stayed 1 night in Mar 2024

2/10 Terrible

Jacob

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets weren't clean. Shady characters all around the building. Part of the hotel was a long term apartment complex. Loud.

4/10 Poor

Juanita, Kaukauna

Disliked: Cleanliness, property conditions & facilities
You are charged a $50 deposit which is not listed anywhere. The hallway smells like stinky feet. The towels were stained. The room was dirty, especially the ceiling and walls. The breakfast consisted of waffles that you had to pay for.
Stayed 1 night in Feb 2024

8/10 Good

Lana

Traveled with family
Disliked: Amenities
Stayed 2 days and was descent
Stayed 2 nights in Feb 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are doing our best to accommodate your needs. We are updating all the rooms and working hard to make sure your stay with us is safe and comfortable. Have a great day!

2/10 Terrible

Jacqueline

Traveled with pets
Disliked: Staff & service
not able to get in with my cat...turned away
Stayed 1 night in Jan 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
On our website it does specify NO CATS. We're sorry you may have overlooked this. We don't turn away any guests, our guests are important to us.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay at I would do it again for sure.
Stayed 1 night in Jan 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are currently updating the rooms with fresh paint and new furniture. We hope to see you as our guest in the future so you can tell us how we are doing. Our guests are very important to us. Have a great day!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was as expected. My first rooms tv wasn’t working but they were able to switch my room which was nice. I’d stay there again.
Stayed 2 nights in Jan 2024
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.

10/10 Excellent

Gary

Stayed 3 nights in Jan 2024
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.

2/10 Terrible

Laura

Traveled with partner
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Richard

I was supposed to be booked at a Comfort Inn inWeston, wisconsin.You screwed up!!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Denise Valerie

Stayed 3 nights in Jan 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are doing our best to accommodate your needs. We are updating all the rooms and working hard to make sure your stay with us is safe and comfortable. Have a great day!

2/10 Terrible

Adam

Stayed 1 night in Jan 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.

10/10 Excellent

Denise Valerie

Stayed 28 nights in Dec 2023
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was more than enough parking even when it was busy. It was a nice spot close enough to drive to other restaurants.
Stayed 7 nights in Dec 2023
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are doing our best to accommodate your needs. We are updating all the rooms and working hard to make sure your stay with us is safe and comfortable. Have a great day!

8/10 Good

Austin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Need clean pillow cases
Stayed 4 nights in Dec 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.

8/10 Good

Carla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the good night sleep
Stayed 1 night in Dec 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.

4/10 Poor

Holly

Stayed 1 night in Dec 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.

4/10 Poor

Kim, Ironwood

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very friendly. Room had chipping paint, marked up furniture, but the room was cheap. Everything worked in the room.
Stayed 1 night in Dec 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.

8/10 Good

Dita

Stayed 2 nights in Dec 2023
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.

2/10 Terrible

Jacob

Business traveler
Disliked: Property conditions & facilities, room comfort
Definitely get what your paying for
Stayed 2 nights in Nov 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.

6/10 Okay

Rob

Liked: Amenities
Disliked: Property conditions & facilities
Bathroom definitely needs a fair amount of work. Also took the length of a shower before water got warm
Stayed 1 night in Nov 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.

2/10 Terrible

Andrew

Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like how kindly I was treated What I didn’t like being very tired When I got in bed it felt so good
Stayed 1 night in Nov 2023
Response from Kimberly F. Front Desk Manager on Nov 27, 2023
Thank-you for the rating. We are still doing our updating on the rooms. We hope you like the small changes. We hope to see you in the near future again as our guest. Thanks again.

10/10 Excellent

Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Kimberly F. Front Desk Manager on Nov 27, 2023
Thank-you for the rating. We are still doing our updating on the rooms. We hope you like the small changes. We hope to see you in the near future again as our guest. Thanks again.

6/10 Okay

Douglas

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Kimberly F. Front Desk Manager on Nov 22, 2023
Thank-you for staying with us, and taking the time to give us a rating. We appreciate your business. We hope to see you in the near future as our guest again. Come see some more updates in the near future.

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to book, check in, and stay.
Stayed 1 night in Nov 2023
Response from Kimberly F. Front Desk Manager on Nov 22, 2023
Thank you for the rating and taking the time to do so. We appreciate all comments and suggestions. We do hope to see you in the near future s our guest again. Have a great day!

4/10 Poor

mackenzie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Beds were very uncomfortable. There were cigarette burns on the chair and on the bed. The bathrooms are very small.
Stayed 1 night in Nov 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.

4/10 Poor

Rachael

Business traveler
Disliked: Cleanliness, property conditions & facilities
I found a bed bug in my hotel bed after staying the night. I took a picture and showed it to the front desk. They did not apologize or offer any type of refund/credit, just said “thank you for letting us know”. Besides the bug in the bed, the floor was very unclean and greasy. The hotel room is not sound proofed at all and you can hear everything. Very noisy and difficult to get a good nights sleep. Would not recommend this location and am very disappointed by my experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice place to be
Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.

6/10 Okay

Ryan

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Overall the cleanliness of the facility was lacking. I walked from the desk to the bathroom in my socks and the bottom of my socks turned black. Which is kind of sad since all of the flooring was lvt so a quick mopping would have fixed that problem.
Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.

8/10 Good

Ann

Traveled with group
A clean place to put your head
Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.

10/10 Excellent

Lorena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean good price close to hospital.
Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Oct 19, 2023
Thank-you for your rating. We re updating the rooms and we can't wait for the construction to be done. We hope to see you as our guest in the future.

4/10 Poor

Jeannie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets looked dirty and didn’t smell clean. The fridge and desks were damaged.. stained / burned or something. And I felt unsafe staying there alone. I think a lot of people live there. Use exits to stand around and smoke. Yell up to other windows to each other from the side entrance. It was cheap, the floors and bathroom looked very clean and the receptionist was vey hospitable and friendly.
Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Oct 19, 2023
We are sorry your stay was not what you expected. We are updating the rooms as we speak. Please try us again and see our updates in the near future.

4/10 Poor

Catherine

Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.

8/10 Good

Isaac

Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.

10/10 Excellent

Delano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Oct 13, 2023
Thank-you for the rating we are trying to update our rooms to make your stay as comfortable as possible and safe. We hope to see you in the future as our guest again.

10/10 Excellent

Andera

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kimberly F. Front Desk Manager on Oct 3, 2023
Thank-you for taking the time to give us a rating. We do appreciate any reviews good or bad. We are doing our best and updating all the rooms. The construction has been a little bit of a challenge, but we are handling it the best way we know how. Soon it will be done! Hope to see you as our guest again in the near future.

2/10 Terrible

TROY

Stayed 1 night in Sep 2023

8/10 Good

Xeng

Stayed 1 night in Sep 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.

8/10 Good

Jenn

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Kimberly F. Front Desk Manager on Oct 3, 2023
Thank-you for taking the time to give us a rating. We do appreciate any reviews good or bad. We are doing our best and updating all the rooms. The construction has been a little bit of a challenge, but we are handling it the best way we know how. Soon it will be done! Hope to see you as our guest again in the near future.

6/10 Okay

Douglas

My coded card for opening the door kept needing to re updated
Stayed 3 nights in Sep 2023
Response from Kimberly F. Front Desk Manager on Sep 26, 2023
Thank-you for your rating. We have been working very hard with our updating all rooms. The construction is no help either. But thank-you for staying with us and hope your say with us has been a good experience. Visit us again soon.

8/10 Good

Ted

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Kimberly F. Front Desk Manager on Sep 26, 2023
Thank-you for your rating. We have been working very hard with our updating all rooms. The construction is no help either. But thank-you for staying with us and hope your say with us has been a good experience. Visit us again soon.

4/10 Poor

Patti

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Need Bette ac
Stayed 3 nights in Sep 2023
Response from Kimberly F. Front Desk Manager on Oct 3, 2023
Thank-you for taking the time to give us a rating. We do appreciate any reviews good or bad. We are doing our best and updating all the rooms. The construction has been a little bit of a challenge, but we are handling it the best way we know how. Soon it will be done! Hope to see you as our guest again in the near future.

6/10 Okay

clint

Stayed 3 nights in Sep 2023
Response from Kimberly F. Front Desk Manager on Sep 26, 2023
Thank-you for your rating. We have been working very hard with our updating all rooms. The construction is no help either. But thank-you for staying with us and hope your say with us has been a good experience. Visit us again soon.

10/10 Excellent

Jenn

Stayed 2 nights in Sep 2023
Response from Kimberly F. Front Desk Manager on Sep 26, 2023
Thank-you for your rating. We have been working very hard with our updating all rooms. The construction is no help either. But thank-you for staying with us and hope your say with us has been a good experience. Visit us again soon.

8/10 Good

Brandon

Stayed 2 nights in Sep 2023
Response from Kimberly F. Front Desk Manager on Oct 13, 2023
Thank-you for the rating we are trying to update our rooms to make your stay as comfortable as possible and safe. We hope to see you in the future as our guest again.

8/10 Good

Thomas, Hermosa Beach

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lots of unnecessary stuff in the Parking lots
Stayed 1 night in Sep 2023
Response from Kimberly F. Front Desk Manager on Sep 21, 2023
Thank-you for taking the time to give us a review. We are in the process of updating all the rooms, while this crazy construction is going on. We hope your stay with us was a comfortable and safe stay. We look forward to having you as our guest again and to see the updates!!