Ratings based on 329 Verified Reviews

3.3 out of 5
59% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

better than I expected

Posted Nov 20, 2017
good price for a place that was clean if somewhat minimal, e.g., "free breakfast" consisted of coffee and a granola bar. But I liked the no-housekeeping rule and the opportunity to take out a dish and cooking set and prepare my own meals. Bed and decor were all good. I'd stay again.
Comment from Hotel Management
Nov 20, 2017 by Hotel Management, Hotel Management
Thank you for your review of Extended Stay America. We are glad to read you liked our affordable rates and the kitchenette in your room and that our hotel policies were to your liking. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Poor facilities

Posted Sep 21, 2017
The room was not made , no comfortors on the bed , bathroom was dirty . Stayed there on 9/20/17.
Comment from Hotel Management
Sep 23, 2017 by Hotel Management, Hotel Management
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
3 out of 5
by A verified traveler

ok for the money

Posted Aug 21, 2017
Pros: Staff were friendly. Close uber ride downtown and to sites. Neighborhood prior to hotel is sketchy!
Cons: see above
Location: uber drivers had a hard time finding it as it wouldn't show up on maps.
Majority of extended stays have dishes, coffee pots and necessities in each room. Ours didn't have any of the above. We had 1 soap and 1 small thing of shampoo. No conditioner! The blankets had cigarette burns in it and someone elses hair. The staff responded and gave us another blanket. Pillows were so flat.
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Thank you for staying with us. We are glad your overall visit was pleasant and that you liked our courteous service and affordable rates. However, I apologize for the issues you experienced. Your concerns have been shared with the housekeeping team to ensure this does not happen again. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
3 out of 5
by Lee

Posted Aug 12, 2017 on Hotels
Adequate but no more
Comment from Hotel Management
Aug 14, 2017 by Manager, Hotel Management
Lee, thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. We hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
1 out of 5
by william

Hotel management needs to check rooms out.

Posted Aug 10, 2017 on Hotels
Had to change rooms 3 times for a one night stay. First time nonsmoking had had a smoker in it. Second time, moved to a new room that had uncleaned urine stains at the outside bottom of the toilet. Stayed in third room.
Comment from Hotel Management
Aug 12, 2017 by Manager, Hotel Management
William, we are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Aug 7, 2017 on Hotels
Dogs barking woke me up
Comment from Hotel Management
Aug 9, 2017 by Manager, Hotel Management
Thank you for staying with us. We are pleased you had an overall nice stay. However, we apologize about the dog barking and the disturbance this caused. We would have been pleased if you had alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
3 out of 5
by Anthony

Posted Aug 5, 2017 on Hotels
The hotel needed to be a little cleaner especially the room it was not cleaned very well but the service was good
Comment from Hotel Management
Aug 7, 2017 by Manager, Hotel Management
Anthony, thank you for being our guest. We are pleased you had an overall nice stay and liked the service we offered. We value your suggestion in regard to the cleanliness and have shared it with our housekeeping team so that corrective actions are taken immediately. Please come back to stay with us the next time you are in the area. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jul 31, 2017 on Hotels
Comment from Hotel Management
Aug 2, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America - Milwaukee - Wauwatosa. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jul 31, 2017 on Hotels
Awesome to have full size fridge
Comment from Hotel Management
Aug 2, 2017 by Manager, Hotel Management
All of us here at Extended Stay America - Milwaukee - Wauwatosa are thrilled to know you loved your stay with us! We appreciate you mentioning how convenient is was to have a refrigerator in your suite as this is an important feature to many travelers staying for multiple nights. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jul 26, 2017 on Hotels
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager