Waverly Hall Vacations from $699

I enjoy my 1 night stay. I had no complaints.

When I arrived at 3:30 p.m., the staff informed me they could not check me in until 4:00 p.m. I came back at 4:15 p.m. and was informed that their cleaning staff had not made up any of the rooms and that there was no room available. They also told me that they could not give me a firm time for the room to be available. Since I had another appointment within an hour, I told them that I could not wait. To their credit, they offered to refund the money I had prepaid through Hotels.com, and wrote me a letter confirming that they would do so. They also connected me with another hotel that still had rooms available at a higher price and without the king bed for which I had paid. Several other guests also had the same problem while I was standing there. I would not reserve a room at this hotel again. While the building looked appealing, the fact that they lacked reliable cleaning services and had not been able to make any rooms available in the late afternoon was and is not acceptable.