“Check in was suppose to be at 3pm, we arrived at 4:45 to no clean rooms. They tried to have us check into a dirty room and when I asked to just cancel the reservation (the place was notably filthy and there were several people waiting in the office because their room was also dirty) they informed us their cleaner had called out and they had 75 rooms that needed to be cleaned. They refused to cancel our reservation or refund us. Will never be using their services again.”
“Check in was suppose to be at 3pm, we arrived at 4:45 to no clean rooms. They tried to have us check into a dirty room and when I asked to just cancel the reservation (the place was notably filthy and there were several people waiting in the office because their room was also dirty) they informed us their cleaner had called out and they had 75 rooms that needed to be cleaned. They refused to cancel our reservation or refund us. Will never be using their services again.”
Savanna