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Close walking to a couple of restaurants. Right off interstate.
Christy
Stayed 1 night in Mar 2024
Response from Kris on Mar 25, 2024
Dear Christy,On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Residence Inn Waynesboro.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I will be sure to share these with the team to reflect on the services we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Good
Tina, Lacey
Mar 21, 2024
Tina
Stayed 2 nights in Feb 2024
Response from Kris on Mar 25, 2024
Dear Christy,On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Residence Inn Waynesboro.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I would love to hear how we can earn a 5 rating. I will be sure to share additional ideas and feedback with the team to reflect on the services we deliveredWe hope to welcome you again soon.
4/10 Poor
Robert
Traveled with family
Mar 5, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
I stay there about once a month this the electric was out ,on and off without any Communication from the staff
Robert
Stayed 1 night in Feb 2024
Response from Kris on Mar 18, 2024
Thank you for choosing Residence Inn by Marriott in Waynesboro, VA. We appreciate you taking the time to provide your review. Due to high winds the electricity was affected. We did notify the power company immediately and they rectified it as soon as they could. We are so sorry for that inconvenience! We hope to see you again should your travels bring you back to the Shenandoah Valley.
8/10 Good
Derrick
Mar 1, 2024
Liked: Cleanliness, staff & service
Tv wasn’t working but front desk came to fix it. The ironing board was also broken. You also had to work with the lock to get it to work properly.
Derrick
Stayed 1 night in Feb 2024
Response from Kris on Mar 18, 2024
Thank you for choosing Residence Inn by Marriott in Waynesboro, VA. We appreciate you taking the time to provide your review. We will be sure to address these items with our team. We hope to see you again should your travels bring you back to the Shenandoah Valley.
4/10 Poor
Robert
Mar 1, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Robert
Stayed 1 night in Feb 2024
Response from Kris on Mar 18, 2024
Thank you for choosing Residence Inn by Marriott in Waynesboro, VA. We appreciate you taking the time to provide your review. If there's additional details you'd like to share, please reach out to the hotel. We hope to see you again should your travels bring you back to the Shenandoah Valley.
We live locally but having renovations done on our house. Thoroughly enjoying our stay here. Clean, relaxing and enjoyable environment. Nikita, concierge, is very good at his job. Very hospitable, knowledgeable, friendly and helpful. We will stay here again.
Victor at the front desk was so personable and friendly! He even gave our dogs some treats which confirmed how dog friendly this hotel is. Hotel room was so clean and accommodating! Great place for to stay!
Staff were very friendly and offered great insight for places to go
Sandra
Stayed 7 nights in Nov 2023
Response from Cheyenne - Guest Services Manager on Dec 3, 2023
Dear Sandra,On behalf of the team here at the Residence Inn Waynesboro, I want to thank you for sharing feedback regarding your stay with us! We are very glad to hear that you enjoyed your stay. We hope to welcome you again soon!
Response from Cheyenne - Guest Services Manager on Nov 6, 2023
Ms Deborah L,Thank you for taking the time to provide us with your feedback. We are very glad to hear that you enjoyed your stay with us! Our team is always hard at work ensuring that we offer our guests our very best! We hope to welcome you again soon.
Very clean. Friendly and attentive staff. Breakfast had a nice variety of food.
Christina
Stayed 1 night in Oct 2023
Response from Cheyenne - Guest Services Manager on Oct 30, 2023
Christina,Thank you for taking the time to provide us with your feedback. Hearing about the experiences of our guests gives the opportunity to improve upon our service!We hope you visit again!
Response from Cheyenne - Guest Services Manager on Oct 9, 2023
Noah,Thank you for taking the time to provide us with your feedback. Any feedback from our guests is greatly appreciated as it gives us the necessary tools to make your stay memorable! We hope to welcome you again soon!
Response from Cheyenne - Guest Services Manager on Oct 4, 2023
Anonymous,On behalf of our team, thank you so much for your kind feedback! We are all hard at work to ensure that our guests are welcomed with a stay that meets - and even exceeds - their expectations! We hope we can welcome you again very soon!
Response from Cheyenne - Guest Services Manager on Oct 4, 2023
Kevin,On behalf of our team, thank you so much for your kind feedback! We are all hard at work to ensure that our guests are welcomed with a stay that meets - and even exceeds - their expectations! We hope we can welcome you again very soon!
10/10 Excellent
Reeva, Mechanicsville
Traveled with family
Sep 22, 2023
Loved the fireplace in the room!
Reeva
Stayed 2 nights in Sep 2023
Response from Cheyenne - Guest Services Manager on Sep 22, 2023
Dear Reeva,On behalf of our team, thank you for taking the time to provide us with feedback regarding your recent stay with us. We are very glad to hear that you were able to enjoy your fireplace! We hope to welcome you again very soon!
Dear Jessica,On behalf of the entire hotel team, I want to thank you for sharing about your 10/10 stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Front Desk Leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jean MoralesFront Desk SupervisorResidence Inn by Marriott Waynesboro
Response from Cheyenne - Guest Services Manager on Sep 16, 2023
Rita,Thank you for taking the time to provide us with your feedback regarding your recent stay. We love hearing about your experience with us! We are very glad to hear that your stay with us was comfortable. We hope to welcome you again soon!
After a long drive the reception staff was friendly also allowed us to check in alittle early. Very accommodating traveling with dogs. Room was spacious extremely clean with all the comforts of home. Highly recommend this property!
Terry
Stayed 1 night in Sep 2023
Response from Jean Morales ~ Front Desk Supervisor on Sep 7, 2023
Dear Terry,On behalf of the entire hotel team, I want to thank you for sharing about your 5/5 experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Front Desk Leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jean MoralesFront Desk SupervisorResidence Inn by Marriott Waynesboro
10/10 Excellent
Lina
Aug 30, 2023
Lina
Stayed 1 night in Aug 2023
Response from Cheyenne - Guest Services Manager on Sep 21, 2023
Lina,Thank you for taking the time to provide us with your feedback! We really enjoy knowing about your experience with us and we hope we can welcome you again very soon!
I feel like family here
I feel safe
I feel cared for and about
I will always come back here
The staff are literally a beautiful dream come true
Dianna
Stayed 6 nights in Jul 2023
Response from Cheyenne Clark - Guest Services Manager on Aug 4, 2023
Dianna,Thank you so much for your kind feedback! Our whole team works very hard to make everyone feel comfortable and cared for. We are very glad to hear that you have enjoyed your stay with us. We wish you luck and happiness on your endeavors.
Response from Cheyenne Clark - Guest Services Manager on Aug 4, 2023
Dear Anonymous,Thank you for taking the time to provide us with your feedback! We appreciate any comments you have for us. We are glad to hear that you enjoyed your stay with us and hope to see you again soon!
The room and amenities were good and service very good. While it was great they allow dogs, the dog fee of $100/night for a $300.night room (one third the cost of the room) seemed excessive. No fee or maybe a 10% fee on the rate would be more appropriate.
Maryana
Stayed 1 night in Jul 2023
Response from Cheyenne, Guest Services Manager on Jul 4, 2023
Maryana, thank you for taking the time to provide us with your feedback. Although you experience did not fully meet our standards, we hope you had a relaxing stay with us.Due to our facility being pet friendly, we must charge a pet fee according to the time and resources it takes to clean the room fully for the next guest. We apologize for the inconvenience that this caused you.Thank you again for your time and safe travels!
Response from Cheyenne -- Guest Services Manager on Jun 1, 2023
main Minidi,Thank you for taking the time to leave us feedback. We encourage all feedback, good and bad, so that we can work to offer each guest the great service they deserve. We hope to welcome you again soon!
8/10 Good
john
May 23, 2023
john
Stayed 1 night in May 2023
Response from Cheyenne -- Guest Services Manager on Jun 1, 2023
john,Thank you for taking the time to leave us feedback. We encourage all feedback, good and bad, so that we can work to offer each guest the great service they deserve. We hope to welcome you again soon!
Response from Cheyenne, Guest Services Manager on May 18, 2023
Stephen,Thank you for taking the time to give us feedback about your stay with us. We always love hearing your thoughts so that we can provide the best care for each guest and make their stay memorable! We hope to welcome you again soon.
This property was so clean I was comfortable in every part. The staff were all polite and friendly and happy.
Margaret T
Stayed 1 night in Apr 2023
Response from Cheyenne, Guest Services Manager on May 18, 2023
Margaret, Thank you for taking the time to provide us with feedback. We always like to hear about guests' experiences so that we provide the best service to everyone we welcome. We are glad to know that you were comfortable and felt welcomed during your visit. We hope to welcome you again soon!
6/10 Okay
Chun Hung
Traveled with family and small children
Apr 7, 2023
Liked: Cleanliness, staff & service
Shower tub doesn’t drain properly. Refrigerator is very loud.
Chun Hung
Stayed 1 night in Apr 2023
Response from Cheyenne, Guest Services Manager on May 18, 2023
Chun,Thank you for taking the time to provide us with feedback. Although we did not meet your expectations, we always appreciate knowing where we can improve upon in the future. We strive to make each guests' experience memorable and comfortable. We hope to welcome you again when your travels bring you to our area.
10/10 Excellent
Anna
Feb 19, 2023
Anna
Stayed 1 night in Feb 2023
8/10 Good
Tomika
Traveled with family
Feb 13, 2023
The only issue is that my toilet didn't flush properly. So throughout the night we had to wake our other family members to use their toilet in the room next door.
Check in was fast and easy, room was clean and of good size, all was in working order. Breakfast was convenient, good amount of choices, clean and closely supervised by staff to keep everything supplied and clean.