Property amenity

Reviews of Residence Inn Marriott Waynesboro

3 out of 5
Residence Inn Marriott Waynesboro
44 Windigrove Dr, Waynesboro, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 261 out of 371 reviews" "
Rating 8 - Good. 68 out of 371 reviews" "
Rating 6 - Okay. 24 out of 371 reviews" "
Rating 4 - Poor. 9 out of 371 reviews" "
Rating 2 - Terrible. 9 out of 371 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close walking to a couple of restaurants. Right off interstate.
Stayed 1 night in Mar 2024
Response from Kris on Mar 25, 2024
Dear Christy,On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Residence Inn Waynesboro.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I will be sure to share these with the team to reflect on the services we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Tina, Lacey

Stayed 2 nights in Feb 2024
Response from Kris on Mar 25, 2024
Dear Christy,On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Residence Inn Waynesboro.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I would love to hear how we can earn a 5 rating. I will be sure to share additional ideas and feedback with the team to reflect on the services we deliveredWe hope to welcome you again soon.

4/10 Poor

Robert

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
I stay there about once a month this the electric was out ,on and off without any Communication from the staff
Stayed 1 night in Feb 2024
Response from Kris on Mar 18, 2024
Thank you for choosing Residence Inn by Marriott in Waynesboro, VA. We appreciate you taking the time to provide your review. Due to high winds the electricity was affected. We did notify the power company immediately and they rectified it as soon as they could. We are so sorry for that inconvenience! We hope to see you again should your travels bring you back to the Shenandoah Valley.

8/10 Good

Derrick

Liked: Cleanliness, staff & service
Tv wasn’t working but front desk came to fix it. The ironing board was also broken. You also had to work with the lock to get it to work properly.
Stayed 1 night in Feb 2024
Response from Kris on Mar 18, 2024
Thank you for choosing Residence Inn by Marriott in Waynesboro, VA. We appreciate you taking the time to provide your review. We will be sure to address these items with our team. We hope to see you again should your travels bring you back to the Shenandoah Valley.

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kris on Mar 18, 2024
Thank you for choosing Residence Inn by Marriott in Waynesboro, VA. We appreciate you taking the time to provide your review. If there's additional details you'd like to share, please reach out to the hotel. We hope to see you again should your travels bring you back to the Shenandoah Valley.

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We live locally but having renovations done on our house. Thoroughly enjoying our stay here. Clean, relaxing and enjoyable environment. Nikita, concierge, is very good at his job. Very hospitable, knowledgeable, friendly and helpful. We will stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor at the front desk was so personable and friendly! He even gave our dogs some treats which confirmed how dog friendly this hotel is. Hotel room was so clean and accommodating! Great place for to stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't miss out on this great hotel!
It was great!! Some of the best customer service I have experienced at a Marriott property and the breakfast was delicious.
Stayed 1 night in Dec 2023

6/10 Okay

Hanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and offered great insight for places to go
Stayed 7 nights in Nov 2023
Response from Cheyenne - Guest Services Manager on Dec 3, 2023
Dear Sandra,On behalf of the team here at the Residence Inn Waynesboro, I want to thank you for sharing feedback regarding your stay with us! We are very glad to hear that you enjoyed your stay. We hope to welcome you again soon!

10/10 Excellent

Ms Deborah L

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Room was quite nice, large and well equipped.
Stayed 1 night in Nov 2023
Response from Cheyenne - Guest Services Manager on Nov 6, 2023
Ms Deborah L,Thank you for taking the time to provide us with your feedback. We are very glad to hear that you enjoyed your stay with us! Our team is always hard at work ensuring that we offer our guests our very best! We hope to welcome you again soon.

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly and attentive staff. Breakfast had a nice variety of food.
Stayed 1 night in Oct 2023
Response from Cheyenne - Guest Services Manager on Oct 30, 2023
Christina,Thank you for taking the time to provide us with your feedback. Hearing about the experiences of our guests gives the opportunity to improve upon our service!We hope you visit again!

10/10 Excellent

Noah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, and convenient for our needs.
Stayed 2 nights in Oct 2023
Response from Cheyenne - Guest Services Manager on Oct 9, 2023
Noah,Thank you for taking the time to provide us with your feedback. Any feedback from our guests is greatly appreciated as it gives us the necessary tools to make your stay memorable! We hope to welcome you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was wonderful!!!!
Stayed 5 nights in Sep 2023
Response from Cheyenne - Guest Services Manager on Oct 4, 2023
Anonymous,On behalf of our team, thank you so much for your kind feedback! We are all hard at work to ensure that our guests are welcomed with a stay that meets - and even exceeds - their expectations! We hope we can welcome you again very soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cheyenne - Guest Services Manager on Oct 4, 2023
Kevin,On behalf of our team, thank you so much for your kind feedback! We are all hard at work to ensure that our guests are welcomed with a stay that meets - and even exceeds - their expectations! We hope we can welcome you again very soon!

10/10 Excellent

Reeva, Mechanicsville

Traveled with family
Loved the fireplace in the room!
Stayed 2 nights in Sep 2023
Response from Cheyenne - Guest Services Manager on Sep 22, 2023
Dear Reeva,On behalf of our team, thank you for taking the time to provide us with feedback regarding your recent stay with us. We are very glad to hear that you were able to enjoy your fireplace! We hope to welcome you again very soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Jean M. on Sep 17, 2023
Dear Jessica,On behalf of the entire hotel team, I want to thank you for sharing about your 10/10 stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Front Desk Leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jean MoralesFront Desk SupervisorResidence Inn by Marriott Waynesboro

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice all around
Stayed 1 night in Sep 2023
Response from Cheyenne - Guest Services Manager on Sep 16, 2023
Rita,Thank you for taking the time to provide us with your feedback regarding your recent stay. We love hearing about your experience with us! We are very glad to hear that your stay with us was comfortable. We hope to welcome you again soon!

10/10 Excellent

Terry

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long drive the reception staff was friendly also allowed us to check in alittle early. Very accommodating traveling with dogs. Room was spacious extremely clean with all the comforts of home. Highly recommend this property!
Stayed 1 night in Sep 2023
Response from Jean Morales ~ Front Desk Supervisor on Sep 7, 2023
Dear Terry,On behalf of the entire hotel team, I want to thank you for sharing about your 5/5 experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Front Desk Leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jean MoralesFront Desk SupervisorResidence Inn by Marriott Waynesboro

10/10 Excellent

Lina

Stayed 1 night in Aug 2023
Response from Cheyenne - Guest Services Manager on Sep 21, 2023
Lina,Thank you for taking the time to provide us with your feedback! We really enjoy knowing about your experience with us and we hope we can welcome you again very soon!

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel like family here I feel safe I feel cared for and about I will always come back here The staff are literally a beautiful dream come true
Stayed 6 nights in Jul 2023
Response from Cheyenne Clark - Guest Services Manager on Aug 4, 2023
Dianna,Thank you so much for your kind feedback! Our whole team works very hard to make everyone feel comfortable and cared for. We are very glad to hear that you have enjoyed your stay with us. We wish you luck and happiness on your endeavors.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Cheyenne Clark - Guest Services Manager on Aug 4, 2023
Dear Anonymous,Thank you for taking the time to provide us with your feedback! We appreciate any comments you have for us. We are glad to hear that you enjoyed your stay with us and hope to see you again soon!

6/10 Okay

Maryana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excessive dog dee
The room and amenities were good and service very good. While it was great they allow dogs, the dog fee of $100/night for a $300.night room (one third the cost of the room) seemed excessive. No fee or maybe a 10% fee on the rate would be more appropriate.
Stayed 1 night in Jul 2023
Response from Cheyenne, Guest Services Manager on Jul 4, 2023
Maryana, thank you for taking the time to provide us with your feedback. Although you experience did not fully meet our standards, we hope you had a relaxing stay with us.Due to our facility being pet friendly, we must charge a pet fee according to the time and resources it takes to clean the room fully for the next guest. We apologize for the inconvenience that this caused you.Thank you again for your time and safe travels!

2/10 Terrible

main Minidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Cheyenne -- Guest Services Manager on Jun 1, 2023
main Minidi,Thank you for taking the time to leave us feedback. We encourage all feedback, good and bad, so that we can work to offer each guest the great service they deserve. We hope to welcome you again soon!

8/10 Good

john

Stayed 1 night in May 2023
Response from Cheyenne -- Guest Services Manager on Jun 1, 2023
john,Thank you for taking the time to leave us feedback. We encourage all feedback, good and bad, so that we can work to offer each guest the great service they deserve. We hope to welcome you again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Cheyenne, Guest Services Manager on May 18, 2023
Stephen,Thank you for taking the time to give us feedback about your stay with us. We always love hearing your thoughts so that we can provide the best care for each guest and make their stay memorable! We hope to welcome you again soon.

10/10 Excellent

Margaret T

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so clean I was comfortable in every part. The staff were all polite and friendly and happy.
Stayed 1 night in Apr 2023
Response from Cheyenne, Guest Services Manager on May 18, 2023
Margaret, Thank you for taking the time to provide us with feedback. We always like to hear about guests' experiences so that we provide the best service to everyone we welcome. We are glad to know that you were comfortable and felt welcomed during your visit. We hope to welcome you again soon!

6/10 Okay

Chun Hung

Traveled with family and small children
Liked: Cleanliness, staff & service
Shower tub doesn’t drain properly. Refrigerator is very loud.
Stayed 1 night in Apr 2023
Response from Cheyenne, Guest Services Manager on May 18, 2023
Chun,Thank you for taking the time to provide us with feedback. Although we did not meet your expectations, we always appreciate knowing where we can improve upon in the future. We strive to make each guests' experience memorable and comfortable. We hope to welcome you again when your travels bring you to our area.

10/10 Excellent

Anna

Stayed 1 night in Feb 2023

8/10 Good

Tomika

Traveled with family
The only issue is that my toilet didn't flush properly. So throughout the night we had to wake our other family members to use their toilet in the room next door.
Stayed 1 night in Feb 2023

8/10 Good

NICHOLAS

Stayed 4 nights in Jan 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and comfortable

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very nice, clean and breakfast was great!
Stayed 1 night in Oct 2022

10/10 Excellent

Malcolm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022

10/10 Excellent

lora

Stayed 5 nights in Jul 2022

6/10 Okay

Martha

Stayed 1 night in Jun 2022

10/10 Excellent

Lawrence

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Nancy

Stayed 1 night in May 2022

10/10 Excellent

Tricia

Stayed 1 night in May 2022

6/10 Okay

Annabelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The ac was so loud we had to turn it off to sleep
Stayed 2 nights in May 2022

4/10 Poor

Brad

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Having to ask to have towels replaced is not good
Stayed 5 nights in Apr 2022

6/10 Okay

Mike

Liked: Cleanliness, staff & service
Very thin walls. Could here conversations in adjacent room.
Stayed 2 nights in Apr 2022

8/10 Good

Coleen

Stayed 1 night in Apr 2022

2/10 Terrible

charles

Liked: Amenities, property conditions & facilities
The pool and workout area was really nice
Stayed 2 nights in Mar 2022

10/10 Excellent

Robert

Stayed 1 night in Mar 2022

6/10 Okay

Brenda

Stayed 3 nights in Feb 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Check in was fast and easy, room was clean and of good size, all was in working order. Breakfast was convenient, good amount of choices, clean and closely supervised by staff to keep everything supplied and clean.
Stayed 2 nights in Feb 2022

6/10 Okay

Melissa

Liked: Staff & service
Stayed 1 night in Feb 2022

10/10 Excellent

Phonexay

Stayed 1 night in Feb 2022