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Reviews of Super 8 by Wyndham Kutztown/Allentown Area

2 out of 5
Super 8 by Wyndham Kutztown/Allentown Area
2160 Golden Key Rd, Kutztown, PA

Reviews

7.0

Good

Rating 10 - Excellent. 145 out of 686 reviews" "
Rating 8 - Good. 226 out of 686 reviews" "
Rating 6 - Okay. 155 out of 686 reviews" "
Rating 4 - Poor. 81 out of 686 reviews" "
Rating 2 - Terrible. 79 out of 686 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

mark

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
when we got to our room there was a salad left in the refrigerator which tells me the room probably wasn't cleaned. it was extremely noisy people yelling, laughing, and slamming doors in the hallway kept me awake most of the night. i called the front desk to complain and she said she would take care of it, but it never stopped. the continental breakfast was suppose to be ready at 6, when i went down at six it hadn't been put out yet.which was no big deal because it was only a muffin and coffee or juice that was all you had to choose from. no fruit, cereal, or milk. i would not recommend this super 8 to anyone. i will not ever stay there again.
Stayed 1 night in Apr 2024
Response from Super8PA on Apr 8, 2024
On behalf of the management and our staff who work at the hotel, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We do our best to provide the best possible level of service. We are sorry for any inconvenience this may have caused you.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
The staff here is great. They are renovating so the new rooms are great..the old ones are crappy. Great area!
Stayed 2 nights in Apr 2024
Response from Super8PA on Apr 8, 2024
Dear Lisa,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Kutztown/Allentown Area. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Satyan KadhiwalaMr. & Ms.Sincerelysuper8pa3735@gmail.com610-285-4880

4/10 Poor

Aaron

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold in bathroom. Rust on metal in bathroom. Bathroom counter low. Staff very nice! Breakfast was very limited
Stayed 2 nights in Mar 2024
Response from Super8PA on Mar 29, 2024
On behalf of the management and our staff who work at the hotel, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We do our best to provide the best possible level of service. We are sorry for any inconvenience this may have caused you.

8/10 Good

Laura C

Stayed 3 nights in Feb 2024
Response from Super8PA on Mar 29, 2024
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

4/10 Poor

Evelyn, Plantation

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from SUPER8 PA on Feb 20, 2024
On behalf of the management and our staff who work at the hotel, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We do our best to provide the best possible level of service. We are sorry for any inconvenience this may have caused you.

4/10 Poor

Lauren

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Black hair on sheets, floor dirty, trash in corner of room, sticky dirty mirrors and surfaces. Very nice front desk/staff, but hotel cleanliness not so much.
Stayed 1 night in Feb 2024
Response from SUPER8PA on Feb 16, 2024
On behalf of the management and our staff who work at the hotel, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We do our best to provide the best possible level of service. We are sorry for any inconvenience this may have caused you.

8/10 Good

Freury

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍👍
Stayed 1 night in Feb 2024
Response from Super8PA on Feb 7, 2024
Hi, Freury, Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

8/10 Good

Bruce

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
heater for room very noisy, hard to maintain temp.
Stayed 1 night in Dec 2023
Response from satyan kadhiwala on Dec 22, 2023
Dear Mr. Bruce, We truly appreciate your business with us. We strive our best to serve our guests. We sincerely apologies for your inconvenience during your stay with us. We will look into detail of this issue and will resolve it soon. Thank you for all your four star review for us. Looking forward for your future stay with us.

10/10 Excellent

Maria Fernanda

Business traveler
Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from satyan kadhiwala on Dec 13, 2023
Hi Ms. Maria,Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from satyan kadhiwala on Dec 12, 2023
Hi Ms. Susan, Thank you for your your positive review. We truly appreciate your effort for your wonderful feedback. We look forward for your another future stay with us. Thank you

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People were wonderful- extremely helpful and friendly
Stayed 3 nights in Nov 2023
Response from SUPER8 PA on Nov 14, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, ill probably stay there again
Stayed 2 nights in Sep 2023
Response from Super 8 PA on Nov 10, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us

4/10 Poor

Kenneth

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Old and dirty. Towels were gross, had to sleep on top of sheets. Floor was sticky. Room A/C not working great, loud. Slept with socks on lol so I didn't have to touch the floor. Wow, gross.
Response from SUPER8 PA on Nov 6, 2023
On behalf of the management and our staff who work at the hotel, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We do our best to provide the best possible level of service. We are sorry for any inconvenience this may have caused you.

2/10 Terrible

Josh

Stayed 1 night in Oct 2023
Response from Super 8 PA on Nov 16, 2023
On behalf of the management and our staff who work at the hotel, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We do our best to provide the best possible level of service. We are sorry for any inconvenience this may have caused you.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
My parents room had stink bugs under their pillow and were killing them all night long they were in the adjoining room
Stayed 1 night in Oct 2023
Response from SUPER8PA on Oct 18, 2023
On behalf of the management and our staff who work at the hotel, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We do our best to provide the best possible level of service. We are sorry for any inconvenience this may have caused you.

10/10 Excellent

Gulizar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from SUPER8PA on Oct 18, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

2/10 Terrible

Danita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place felt terrible upon approach at the entrance. The smell in the lobby, halls and room was awful. The floor in the room was very dirty, mildew and through bathroom, hair in the tub, overall not maintained or cleaned well. Choose another location. If I could have found anything else available after I realized, I would have left.
Response from Super8 PA on Oct 3, 2023
On behalf of the management and our staff who work at the hotel, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We do our best to provide the best possible level of service. We are sorry for any inconvenience this may have caused you.

6/10 Okay

Shelly

Traveled with family
Convenient of location
Stayed 1 night in Sep 2023
Response from Super8PA on Oct 3, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with housekeeping in with the DND sign on the door and removing a personal towel, and moving our belongings around. The manager did resolve the issue politely. I would stay here again.
Stayed 6 nights in Sep 2023
Response from Super8 PA on Sep 22, 2023
On behalf of the management and our staff who work at the hotel, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We do our best to provide the best possible level of service. We are sorry for any inconvenience this may have caused you.

8/10 Good

Hiren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good night stay
Stayed 1 night in Sep 2023
Response from Super8 PA on Sep 21, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Super9 PA on Sep 11, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

10/10 Excellent

Bren

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Sep 2023
Response from SUPER8 PA on Sep 5, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

6/10 Okay

Edward

Traveled with partner
It could use some freshness to the rooms
Stayed 1 night in Aug 2023
Response from Super8 PA on Aug 29, 2023
Thanks for giving us review and staying with us.

6/10 Okay

Pedro

Stayed 1 night in Aug 2023
Response from SUPER8 PA on Aug 27, 2023
Thanks for giving us a review, as we look forward to your next visit. Thanks again for staying with us.

4/10 Poor

ELIZABETH

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Super8PA on Aug 2, 2023
Thanks for giving us review and staying with us.

8/10 Good

Anne

Liked: Cleanliness, staff & service
Low Frills Comfort
They say they are low frills and the mean it. But our room was clean the staff friendly and accommodating they have THE softest towels and are located close to a diner across the highway and across the street from a good size Sheetz gas station and there is a really good Italan Restaurant across the street in the other direction, a Dunkin on the same lot and easy on easy off to Intnerstate 78
Stayed 3 nights in Jul 2023
Response from Super8PA on Jul 31, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast selections were a little skimpy.
Stayed 2 nights in Jul 2023
Response from Super8 PA on Jul 30, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

4/10 Poor

David

Stayed 1 night in Jul 2023
Response from SUPER8 PA on Aug 6, 2023
Thanks for giving us review and staying with us.

6/10 Okay

CRAIG, AVIS

Business traveler, Traveled with family
Disliked: Cleanliness
Staff was nice but the property is run down and the room looked like it hadn't been cleaned at all. I would not recommend if like room to be clean.
Response from Super 8 PA. Thanks Regards. on Jul 17, 2023
On behalf of the management and our staff who work at the hotel, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We do our best to provide the best possible level of service. We are sorry for any inconvenience this may have caused you.

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Super 8 Kutztown/Allentown west PA. Regards. on Jul 14, 2023
Thank you for taking the time for positive feedback. We will look forward to your future stay with us. Thank you.

10/10 Excellent

Pamela, Sewell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and helpful check in and check out. Comfortable beds and quiet at night. Very close to Sheetz and a local diner.
Stayed 1 night in Jul 2023
Response from Super 8 Kutztown/Allentown west PA. Regards. on Jul 9, 2023
Thank you for taking the time and sharing your great experience with us. We appreciate your business and look forward to your future stay with us. Thank you

2/10 Terrible

Verified traveler

Business traveler
Find another location if you want to sleep
Very loud, all you could hear was yelling and people slamming doors all night long...definitely no thrills. Shower/bathtub didnt drain , no elevator, towels were stained/dirty
Stayed 2 nights in Jun 2023
Response from Super 8 PA. Thanks Regards. on Jun 28, 2023
On behalf of the management and our staff who work at the hotel, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We do our best to provide the best possible level of service. We are sorry for any inconvenience this may have caused you.

8/10 Good

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value, Good location for our stay.
We were pleased with everything about our stay except there was a noticable faint smell of smoke when we entered the room, which faded to unnoticeable after being in room a short time. I repaired a loose faucet handle in the sink and a loose toilet seat by tightening screws.
Stayed 4 nights in Jun 2023
Response from Super 8 PA. Thanks Regards. on Jun 21, 2023
First and foremost thank you for taking the time to share your feedback with us. We would like to express our apologies for your stay. Kindly be advised that our team is working on the case and will follow up accordingly

6/10 Okay

Denise

Traveled with group
Disliked: Property conditions & facilities
I'm happy this hotel was available for us, as we were attending a wedding nearby. Was not our first choice, but the "other" hotel was sold out. This hotel has seen better days, but the staff is very polite and efficient. And the location of this hotel is right next to the on-ramp for highway 78. Best of all: there was a Dunkin' Donuts right next door!
Stayed 1 night in Jun 2023
Response from Super 8 PA. on Jun 11, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Super 8 PA. Thanks Regards. on Jun 6, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

2/10 Terrible

Christopher

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs
I came home yesterday to between 50-100 bed bug bites
Stayed 1 night in May 2023
Response from Super 8 PA. on May 23, 2023
We are totally unaware of this issue happening here at our property and as we never had before are we in present bed bug issues? We strive to best services for all our guests and take pride in our clean and friendly service. We have a contract with pest control, not received any complaint regarding this issue.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
I was so very convenient and safe, being right off the highway. There's a Dunkin Donuts in the same parking lot. The front rooms face the parking lot. The back rooms face a small field of grass. I read some bad reviews about the cleanliness of the rooms, but mine was OK. It was the first room off of the lobby. It was clean, the floors were new, the sink/toilet/bathtub were white, the bathroom had new stone in it, the air/heat worked well. Getting the reservation thru Expedia saved me $30.
Stayed 1 night in May 2023
Response from Super 8 PA. Thanks Regards. on May 17, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

6/10 Okay

Global

Stayed 1 night in Apr 2023
Response from Super 8 PA. on May 15, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

2/10 Terrible

Global

Stayed 1 night in Apr 2023
Response from Super 8 PA. on May 11, 2023
On behalf of the management and our staff who work at the hotel, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We do our best to provide the best possible level of service. We are sorry for any inconvenience this may have caused you.

10/10 Excellent

phillip

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Super 8 PA. on Apr 9, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Property conditions & facilities
I liked that they were lenient about checkout an check in times however my car had been attempted to be burglarized on the property and they claimed (although cameras were clearly posted along the building) that they have no footage an couldn't help me. I will never spend money or book at this hotel again. An absolute nightmare
Stayed 1 night in Mar 2023
Response from Super 8 PA. on Apr 3, 2023
On behalf of the management and our staff who work at the hotel, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We do our best to provide the best possible level of service, but sometimes unpredictable pitfalls pop up out of nowhere and cause such incidents. We are sorry for any inconvenience this may have caused you.

8/10 Good

Kimberly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The desks help was very friendly and the price was fantastic.
Stayed 1 night in Mar 2023
Response from Super 8 PA. on Mar 29, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Super 8 PA. on Mar 19, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Super 8 PA. on Mar 19, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncleanliness
There was a roach in the bathroom. The ceiling appeared to be either stained or dirty.
Stayed 1 night in Feb 2023
Response from Super 8 PA. on Feb 13, 2023
First and foremost thank you for taking the time to share your feedback with us. We would like to express our apologies for your stay. Kindly be advised that our team is working on the case and will follow up accordingly

10/10 Excellent

Shayla

Stayed 1 night in Dec 2022
Response from Super 8 PA. on Mar 19, 2023
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

6/10 Okay

Catherine

Ok.
Hotel was OK. No Frills, not fancy….as expected in a cheap place to crash for a night. Good news is that there is a Dunkin’ Donuts that shares the parking lot so happiness is only steps away :)
Stayed 1 night in Dec 2022
Response from Super 8 PA. on Dec 19, 2022
Thanks for giving us a review. We appreciate your wonderful comments, as we look forward to your next visit. Thanks again for staying with us.

2/10 Terrible

Stacey

Stayed 1 night in Nov 2022

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Thanks Regards. on Nov 20, 2022
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
The place was clean and had continental breakfast. Room was clean but had an annoying odor from a plug in air freshener that we unplugged since it was overwhelming. Also several weird bugs kept showing up in bathroom.
Stayed 1 night in Nov 2022
Response from Thanks Regards. on Nov 16, 2022
First and foremost thank you for taking the time to share your feedback with us .We would like to express our apologies during your stay. Kindly be advised that our team is working on the case and will follow up accordingly.