6/10 Okay
Hirannyaeri
Traveled with family
Feb 20, 2023
Liked: Property conditions & facilities
The view was beautiful especially in the morning, I will say that.
However, we paid for the base price because we were basically just staying overnight and leaving as soon as possible in the morning. But they offered us free breakfast, which we thought was a nice gesture. But last minute, they charged us for the food.
It isn't about the money AT ALL as we could afford it. But it was the basic principle of charging us for something when they'd told us before we had agreed to breakfast that it was free of charge. We would have been entirely happy to leave a generous tip for the gesture as we have been for the duration of our entire trip. And so, this encounter really left a bad taste in our mouths.
Furthermore, we were with a relative who is a local who informed us that we were steeply overcharged for what the breakfast items were.
I understand and empathize the Sri Lankan economy is struggling right now but it is not fair to deceive people out of money and go against your word.
I highly suggest going forwards to be more transparent with the costs and charges and stick to your word in regards to your patrons.
Hirannyaeri
Stayed 1 night in Feb 2023