Ratings based on 1,465 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Christchurch

Hotel room disappointing

Posted Nov 17, 2015
Pros: Staff were friendly and helpful.
Location: Great location, handy to everything.
Upon arriving, it was clear that the hotel was separated into two sections - the Quality and Comfort. We were staying in the Comfort section and found the room very small, not particularly clean and generally run down. The room was not as advertised. Also, a section of the hotel in currently under construction and this had not been mentioned at any point through the booking process or during our check-in at the hotel. Room was also very noisy due to local nightclub or karaoke bar (I think), but that can be expected when you choose to stay within any city centre.
4 out of 5
Recommended
for Everyone
by A verified traveler from wellington

Clean hotel located in a great area

Posted Nov 15, 2015
Small bed, not an actual king bed even though that's the room description, but the staff was excellent and the room very tidy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel

Posted Nov 5, 2015
Staff were really friendly and helpful Rooms were clean and comfy
3 out of 5
by A verified traveler from rotorua

A little overpriced for such a small room

Posted Nov 2, 2015
Pros: Good location.
Cons: Price the rooms accordingly, i.e. Budget.
Location: On Cuba Street, great for eating out and shopping. Reasonably close to Te Papa.
Have stayed in the quality appartments before, they were excellent. We were only staying two nights so opted for the comfort hotel instead. The service and cleanliness were still good but the room was disappointing. It just fitted a double bed and the window was so high as to make the room dim. The walls were very thin which meant it was noisey at times. All in all not really good value for money.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value.

Posted Nov 1, 2015 on Wotif
Pros: Central location
Small room but nicely presented and great friendly staff team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch

Well Located

Posted Nov 1, 2015
Pros: Location
This hotel is well located to a large number of restaurants and bars, and easy walking to Courtnay Place, Te Papa, etc. Staff were very polite and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Feilding New Zealand

Posted Oct 27, 2015 on Wotif
Pros: Breakfast
Location: Handy to everything we needed
Small rooms but adequate for the time we were in them
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good value for money

Posted Oct 22, 2015 on Wotif
Very good reasonably priced centrally located hotel right in the heart of cafes, restaurants in Cuba St. Not fancy but appropriate to the locale
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Posted Oct 20, 2015 on Wotif
Comfortable. No real issues apart from took a while to get used to the bed.
3 out of 5
by A verified traveler from Auckland

Basic room with restaurant as the highlight

Posted Oct 19, 2015 on Wotif
Pros: Restaurant, breakfast in the morning, bar
Cons: Bathroom as a whole
For a quick business trip, this was a good hotel for a bed however would not stay again for pleasure. While bed was comfortable, the rest of the room was quite small. Desk for attempting to work via laptop was only about half a size wider than the laptop itself with the TV above your head and disappointing bathroom. Sink was quite shallow so when you put taps on high, the water tendered to hit it and disappear onto the room and extremely low pressure in the shower with temperature fluctuating. In saying this, other amenities were comfortable even though there were renovations happening. Bar was inviting and breakfast in the restaurant in the morning was great! Friendly staff which is always great...