Ratings based on 2,223 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Nice Hotel close to TSB Stadium.

Posted May 26, 2017
Check-in was fast. Hotel doesn't put a $ hold on your credit card for the room which is awesome! Secure lift, great staff, BEST chai lattes in town! Good wine selection, and lovely desserts. Short walk to TSB STADIUM, cafes and restaurants. Standard room - no complaints there. I would definitely stay here again.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 26, 2017
Pros: Good location
Cons: Hear most noises in hall way ....No lock on bathroom door
Location: Good location
Hotel was clean and dry . Nice staff and helpfully .Good location walked most places
3 out of 5
Recommended
for Everyone
by A verified traveler

Handy for our needs

Posted May 22, 2017
Disappointed as 2nd time hav phoned in advance for early check in due to our flights only to be told our rooms won't be ready till 2pm. Not good when u need showers and change of clothes etc
Comment from Hotel Management
May 26, 2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear guest, I am sorry that the room wasn't available for the early check in. Our Team always tries to meet guests' additional requests such as early arrival, but it remains to be a subject to availability. Your feedback is much appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Good value, great location

Posted May 21, 2017
The hotel is located in a great spot downtown, close to Lambton quay and the caketin. 10-15 minute walk to everything else. The room itself was clean and warm but fairly minimal with a comfortable king size bed, small bathroom and no kitchenette. Bar and restaurant onsite for meals and the reception is always open. Would stay again
Comment from Hotel Management
May 23, 2017 by Yulia Gonina Front Office Manager, Hotel Management
Dear Keith, Thank you very much for telling us about your stay. I am happy that you enjoyed your time at the hotel and that our location worked for you. We hope to see you again soon. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel within walking distance of waterfront

Posted May 20, 2017
Nice hotel and friendly staff. Rooms are a decent size and are priced reasonably compared to other hotels in the area. Was 5 min walk to the water and very close walk to the cable car.
Comment from Hotel Management
May 22, 2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear guest, Thank you very much for sharing your recent experience at Ibis Wellington. I am happy to read that you had a nice stay and that our location worked for you. Kind regards,
1 out of 5
by A verified traveler from Kapiti coast

Posted May 20, 2017
We had a mix up with the booking,yes all parties however the IBIS HOTEL would not give us a credit but were very quick to take my money we even offered to pay the difference for tonight the manager said no we would have to pay again $178, I think there attitude is sooo poor after all hospitality is what we pride ourselves on. I will never deal with Ibis again
Comment from Hotel Management
May 22, 2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear guest, Thank you very much for your feedback. I was very disappointed that we did not make a better impression when it came to amendment of your booking. We expect more of ourselves, so I'm sorry we let you down in this regard. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
Great hotel. Easy to book. Very comfy. Good central location.
Comment from Hotel Management
May 18, 2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Guest, Thank you very much for sharing your feedback with us, I am very happy that you had a nice stay and that our location worked for you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Aussie

Early flight

Posted May 14, 2017
Check in was quick and staff were very friendly. Short distance too the airport. Quick response by staff for an item we left behind. Over all our one night was pretty great. Parking did cost extra
Comment from Hotel Management
May 17, 2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Simon, Thank you very much for your feedback. I am very grad to hear that you had such an excellent stay with us. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, friendly staff

Posted May 10, 2017
Basics facilities for price, no room service but good food in restaurant
Comment from Hotel Management
May 14, 2017 by Handy for town, easy to get everywhere Posted May , Hotel Management
Thank you for your review!
3 out of 5
by A verified traveler

Handy for town, easy to get everywhere

Posted May 9, 2017
Hotel is clean and tidy however rooms are small so it really is just a place to sleep rather than spend time in. Matresses are very average, made from one slab of foam? Staff were very helpful and friendly and the breakfasts were great. Our aircon failed on the first night and as we were travelling as a family we had very little sleep with 4 of us in the room boiling hot. We were moved to a second room the following day without any problems however it did mean everyone was tired! Probably a good hotel for business travellers and couples but wouldn't stay again as a family
Comment from Hotel Management
May 17, 2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear guest, Thank you very much for sharing your experience with us. Please accept my apologies for the inconvenience caused by the faulty AC unit in the room. I also appreciate your comments about the mattresses in the rooms.