Ratings based on 1,022 Verified Reviews

4.6 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
Nice hotel great room and facilities. Dinning is abit over priced
Comment from Hotel Management
Nov 23, 2017 by Teina, Hotel Management
Dear Anonymous, Thank you for your feedback. I appreciate you choosing to stay with us during your recent visit to Wellington. Thank you for taking the time to share your experience, nice hotel, great locations and facilities. However, we would like to apologize for the inconvenience caused by the noise level during your visit and for not living up to your expectations regarding dining a bit over priced. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to all concerned departments. We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience. Sincerely, InterContinental Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017
This is an excellent hotel, close to all that Wellington has to offer. Recommended.
Comment from Hotel Management
Nov 18, 2017 by Teina, Hotel Management
Dear Anonymous, Thank you for your lovely comment. I appreciate you choosing to stay with us whilst in Wellington. I have read your comment and I am delighted you enjoyed your time here. We are committed to guest satisfaction and we certainly appreciate the opportunity given to look after you and making sure your stay with us was comfortable and relaxed. We look forward to accommodating you again in the near future. Once again, thank you for taking the time to share your feedback with us. Warm regards, InterContinental Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Convenience and Comfort

Posted Nov 8, 2017
Pros: Location, ambience, comfort and good service
Cons: Nothing really - may reduce the wind in Wellington
Location: Location is excellent, all the activities we wanted were within walking distance
We stayed three nights at Intercontinental Wellington mid October 2017. Hotel is located close to shopping streets, harbour and major attractions including Te Papa Museum. Our room was well furnished, very clean and comfortable and overlooked busy Post Office Square a good view for happy hour in the room. Hotel ambience was nice, valet parking was smooth and the Chameleon restaurant high standard. Very happy with our hotel selection in Wellington.
Comment from Hotel Management
Nov 10, 2017 by Teina, Hotel Management
Dear Ray and Dianne, Thank you for your lovely feedback. I am please you chose to stay with us during your recent visit to Wellington. Thank you for taking your time to share your experience, location - close to shopping streets, harbour and major attractions including Te Papa Museum, ambience, comfort and good service. We strive for high level of service in all aspects and we greatly appreciate the opportunity to look after you and making sure your stay with us was comfortable and relaxed. We hope to accommodate you again very soon. Warm regards, InterContinental Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 5, 2017
Great! Perfect hotel experience on every level. Excellent service.
Comment from Hotel Management
Nov 7, 2017 by Teina, Hotel Management
Dear Anonymous, Thank you for your lovely comment. The team and I appreciate you choosing to stay with us whilst visiting Wellington. I have read your comment and I am delighted you enjoyed your time here, perfect hotel experience on every level, excellent service. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards, InterContinental Management
5 out of 5
Recommended
for Couples
by A verified traveler from Cornwall, UK

Fantastic Hotel

Posted Oct 27, 2017
The staff are magnificent - went out of their way to help. The gym and pool are fantastic
Comment from Hotel Management
Oct 29, 2017 by Teina, Hotel Management
Dear Cousin, Thank you for your lovely feedback. I am please you chose to stay with us during your recent visit to Wellington. I have read your comment and I am delighted you enjoyed your time here, staff are magnificent - went out of their way to help, gym and pool are fantastic. We are committed to guest satisfaction and we certainly appreciate the opportuntiy given to look after you and making sure your stay with us was comfortable and relaxed. We look forward to welcoming you back in the near future. Warm regards, InterContinental Management Team
5 out of 5
Recommended
for Couples
by A verified traveler from Auckland

Great Location as walked to many sites of interest

Posted Oct 26, 2017
Pros: See above
Cons: See above
Loved the gym and swimming pool. Concierge named Keith was great - friendly, nothing too much trouble and knowledgable. Didnt getting internet service after 2 days( was not sure weather you had to get new password after 2 days and apply again. My husband found he was woken early each morning as the traffic on street was noisey when running over a manhole( maybe council could do something about this). But overall very impressed and pleased our stay.
Comment from Hotel Management
Oct 29, 2017 by Teina, Hotel Management
Dear Barbara, Thank you for your lovely review. I appreciate you choosing to stay with us whilst in Wellington. Thank you for taking the time to share your experience, concierge named Keith was great, friendly, nothing too much trouble and knowledgable, loved the gym and swimming pool. However, we would like to apologize for the inconvenience caused by the noise level during your visit and for not living up to your expectations regarding the noise from the traffic running over a manhole on the street.. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to all concerned departments for future reference. We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience. Sincerely, InterContinental Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Super helpful staff!

Posted Oct 20, 2017
All staff were incredibly friendly and approachable, room was always cleaned, nice quiet stay overall. Choosing to use the pool at 9am means you get the area to yourself too!
Comment from Hotel Management
Oct 25, 2017 by Teina, Hotel Management
Dear Jen, Thank you for your lovley comment. The team and I appreciate you choosing to stay with us during your recent visit to Wellington. I have read your comment and I am please you enjoyed your time here, all staff were incredibly friendly and approachable, room was always cleaned, nice quiet stay overall. We are committed to guest satisfaction and we greatly appreciate the opportunity to look after you and making sure your stay with us was comfortable and relaxed. Once again, thank you for taking the time to share your feedback with us. We look forward to welcoming you back in the near future. Warm regards, InterContinental Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Posted Oct 17, 2017
Pros: Despite its central location, the hotel appears to have a proper sound insulation - it was really quite in our room.
Location: The location is fabulous! Right in the heart of the city, close to multiple attractions, eateries, shipping facilities etc.
I really liked staying in that hotel, its central location and comfortable rooms make it very convenient for city visitors,
Comment from Hotel Management
Oct 19, 2017 by Teina, Hotel Management
Dear Irina, Thank you for your feedback. I am please you chose to stay with us whilst in Wellington. Thank you for taking the time to share your experience, fabulous central location, close to multiple attaraction eateries, really quiet and comfortable room. We strive for high level of service in all aspects and we certainly appreciate the opportunity to look after you and making sure your stay with us was enjoyable and relaxed. We look forward to welcoming you back very soon. Warm regards, InterContinental Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceptional

Posted Oct 14, 2017
Staff are very helpful, bed was soft and cosy we will be back, quality and service were first rate.
Comment from Hotel Management
Oct 17, 2017 by Teina, Hotel Management
Dear Anonymous, Thank you for your lovely comment. I appreciate you choosing to stay with us during your recent visit to Wellington. I have read your comment and I am delighted you enjoyed your time here, staff are very helpful, bed was soft and cosy. We strive for high level of service in all aspects and we certainly appreciate the opportunity to look after you and making sure your stay with us was comfortable and relaxed. Thank you once again for taking the time to share your experience. We look forward to welcoming you back very soon. Warm regards, InterContinental Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch, NZ

Great location & experience

Posted Oct 8, 2017
Fantastic location, great service, quiet rooms and the beds are very comfy
Comment from Hotel Management
Oct 10, 2017 by Teina, Hotel Management
Dear Amy, Thank you for your lovely comment. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team