Ratings based on 4,533 Verified Reviews

4.4 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Great location

Posted Sep 19, 2017
Pros: Welcoming staff and good location
Cons: Lifts are under repair and definitely noticed the difference with only one lift working.
Location: We were able to take the lift straight down to Lambton Quay and everything was within walking distance. Ideal location for a holiday stay
Handy to the city centre and just a lift trip away. The Hotel staff were very friendly and helpful, a smile makes all the difference and they had plenty of those. Room clean and comfortable and the showers were lovely and hot.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
Great value and location. Join the club lounge for spectacular views while having drinks and nibbles.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Sep 5, 2017
Pros: the Location
Cons: Price of food and drink in the main restaurant could be a little cheaper.
Location: The location of the hotel is excellent and minuets away from the heart of the city.
Great hotel in a great location, minuets away from the heart of Wellington. The room we stayed in was lovely and clean. The staff were always very friendly and helpful. The food in the restaurant was also very good, whilst it may seem a little pricey both the breakfast and dinner buffet where excellent and well worth the extra cash.
4 out of 5
Recommended
for Everyone
by A verified traveler from Marlborough

spacious room lovely view, brilliant location

Posted Sep 4, 2017
Good value for money, would definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to where we wanted to be

Posted Aug 28, 2017
Comfortable and relaxing, lovely view, staff helpful and friendly
4 out of 5
Recommended
for Everyone
by A verified traveler from China

Great location

Posted Aug 21, 2017
The biggest advantage of James Cook was its great locarion, though the room my husband and I stayed was a bit old and small. The receptionists were friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice hotel center of town easy access to all

Posted Aug 20, 2017
Good hotel staff were friendly and helpful. Room was nice with the exception of the bathroom. Bathroom was out dated shower head to low and black mold in some of the grout lines.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northland

Wellington Weekend

Posted Aug 19, 2017
Pros: Access was very easy both by car and on foot. Room was really lovely and the bed was comfortable.
Cons: The weather!
Location: Day spa pamper pack. Fabulous restaurants and shopping. Can get railway and buses to anywhere and everywhere
It was great to stay in Wellington at this central hotel. It was very pleasant to have excellent facilities and efficient service throughout. The day spa facility was particularly good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Nice hotel & close to town

Posted Aug 7, 2017
Pros: Close to town
Cons: Airconditioning was really noisy
Location: Great location. In walking distance to the Waterfront, Te Papa and many shops & restaurants
We enjoyed our stay. The hotel was really comfortable but the air-conditioning was a bit noisy. Great location
3 out of 5
by A verified traveler from Auckland

Convenient position

Posted Aug 5, 2017
Cons: Pillows too lumpy
Location: Location is quiet in the evening, being a short walk from the night life, but really convenient for attractions and shops by day.
Good quiet position close to all the activity. Rooms are rather dated.....we had 2 double beds, haven't slept in such a small bed for years so we ended up with one each. Pillows too were uncomfortable....not the best nights sleep! Bathroom bright and loads of amenities too.