Ratings based on 1,366 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Central location

Posted Sep 23, 2017
Easy walking distance to everything you need, great room extremely comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
Business trip. I have stayed here before. Arrived early and asked that they store my suitcase. The case was waiting for me in my room when I checked in later that night. Checked in after 7pm so had room service. Great meal, lovely staff member who delivered it. Room clean and tidy, had everything I needed. Bathroom was spotless and had a great mirror. Great selection of Tea and Coffee to chose from. Check out was speedy.
4 out of 5
Recommended
for Everyone
by A verified traveler

good location, friendly staff

Posted Sep 15, 2017
Pros: Proximity to the cable car, service and staff
Cons: access via the side ramp if you cannot use the stairs is difficult due to the steepness of the slope.
The hotel was in a good location, staff were courteous and friendly, room was comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Posted Aug 30, 2017
Pleasant and clean but lacking luxury - shower ran cold if basin tap turned on, TV blurry (All Blacks game), and house keeping entered room without knocking.
3 out of 5
by A verified traveler

Posted Aug 20, 2017
The staff were great however the room was disappointing. The t.v. focus was blurry and the speakers were broken for some channels. The bed was lumpy and had springs.
Comment from Hotel Management
Aug 28, 2017 by GM, Hotel Management
Thank you for the feedback. I am happy to advise that we are in the process of replacing our current TV system and this project is scheduled to be completed by mid September. We hope to be of service again at some stage in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton

Nice clean central city hotel.

Posted Jul 21, 2017
Our family had a wonderful stay at the hotel. Friendly staff and clean comfortable room. Central to tourist activities and great shopping location.
Comment from Hotel Management
Jul 25, 2017 by GM, Hotel Management
Dear Teena, Thank you for the great feedback, we really appreciate your comments and hope to be of service again in the near future. Regards The Novotel Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 19, 2017
Pros: It was very handy to all attractions in the City.
Location: You are in walking distance to most of the city attractions with ease.
A great hotel for the whole family, handy to center of Wellington. Clean and tidy, good facilities. Staff always helpful.
Comment from Hotel Management
Jul 25, 2017 by GM, Hotel Management
Dear Rochelle, Thank you for taking the time to provide us with your feedback, it was great to read you enjoyed our location and the service provided by the team. We hope to see you again soon. Regards The Novotel Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Excellent location near everything. Friendly, professional and helpful staff. I strongly recommend.
Comment from Hotel Management
Jul 25, 2017 by GM, Hotel Management
Thank you for choosing to stay with us recently and for taking the time to provide us with your feedback. The comments you made regarding your stay with us are most appreciated and we look forward to welcoming you back to the hotel in the near future. Regards Philip Hilton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

A comfortable hotel in downtown Wellington

Posted Jul 13, 2017
Pros: Good breakfast , extra for parking but very convenient in Wellington
Easy check in and lovely staff , easy access to shops and galleries . Nice room with harbour view.
Comment from Hotel Management
Jul 18, 2017 by GM, Hotel Management
Thank you for choosing to stay with us recently and for taking the time to complete our guest feedback questionnaire. The comments you made regarding your stay with us are most appreciated and we look forward to welcoming you back to the hotel in the near future. Regards The Novotel Team
4 out of 5
Recommended
for Everyone
by A verified traveler from R

Great hotel, but still no free wifi in 2017!

Posted Jul 2, 2017
A great hotel in a superb location. Great staff with great rooms. HOWEVER, they still charge for wifi use! Every other accommodation in NZ has given us free wifi so paying for the service in a Novotel is still disappointing.
Comment from Hotel Management
Jul 11, 2017 by NW, Hotel Management
Dear James Thank you for taking the time to provide feedback. I am pleased to read that you enjoyed a comfortable stay with us. Our internet is offered complimentary on signing up for our free Le club membership programme, I am very sorry that this was not mentioned to you during your stay. We do hope to welcome you again. With thanks and kind regards The Novotel Team