Ratings based on 1,528 Verified Reviews

4.1 out of 5
84% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from South Wairarapa

Posted Sep 21, 2017
Overnight in Wellington. Central CBD close to all venues. Great staff and excellent service. Ideal location for our requirements. This is an annual event for us
4 out of 5
Recommended
for Everyone
by A verified traveler from G

Central city hotel

Posted Jul 13, 2017
Tidy hotel, close to Te Papa and city centre. We stayed in room with 3 decent sized single beds and large bathroom. Decent restaurant.
Comment from Hotel Management
Jul 18, 2017 by Front Office , Hotel Management
Good Morning, Thank you for your positive feedback, We look forward to welcoming you back to the West Plaza Hotel in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Will be a great hotel when remodeling is finished.

Posted Jul 10, 2017
Staff was great. Hotel will be beautiful after renovation. Small inconveniences /like no soap dishes by sink it in shower.
Comment from Hotel Management
Jul 18, 2017 by Front Office , Hotel Management
Good Morning Beverly, Thank you for your feedback, We look forward to welcoming you back to the West Plaza Hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

great location

Posted Jul 2, 2017
We had a pleasant stay in nice surroundings. Hotel was central & within walking distance to where we needed to go.
Comment from Hotel Management
Jul 7, 2017 by Catherine - Front Office Manager, Hotel Management
Good Morning Thank you for your positive feedback, We look forward to welcoming you back to the West Plaza Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 28, 2017
Pros: Location
Cons: The walls are that thin you could hear the person next door snoring... not charge 2% to use a credit card would be a good start...
Location: Food, drink, sights all in easy walking distance
This hotel was a great location for sight seeing and the recent lions tour
Comment from Hotel Management
Jun 30, 2017 by Lucy (Reservations), Hotel Management
Thank you for your comments, we appreciate your feedback!
3 out of 5
by A verified traveler from Masterton

central city hotel

Posted Jun 10, 2017
Pros: I didn't like much. Fine for sleeping 1 night, to catch a flight.
Cons: Better access for people with a disability. Have staff who care for people and see possible difficulties.
Location: Everything in the centre of Wellington.
We only stayed 1 night, we had a flight out of Wellington early morning. So, it kind of suited our needs. Just no shower for me, no access for disability.
Comment from Hotel Management
Jun 15, 2017 by Lucy (Reservations), Hotel Management
Good Morning Sylvie, We do have accessible rooms in our hotel. If requested when making a booking, we will always accommodate if we have one available for you. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Handy to everything I needed to be handy to

Posted May 25, 2017
Pros: The location was very good. Handy to
Cons: The iron wouldn't be grubby on the face and leave marks on my shirt.
Easy check in and out. The Hotel was how I expected it to be for the price. Good.
Comment from Hotel Management
Jun 15, 2017 by Lucy (Reservations), Hotel Management
Thank you for your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hastings

Nice place to stay.

Posted May 22, 2017
Pros: Locality
Cons: Water pressure.Bed too soft for my liking.
Very handy for walking to venues and shops etc. Only complaint would be the lack of water pressure in shower.
Comment from Hotel Management
Jun 15, 2017 by Lucy (Reservations), Hotel Management
Thank you for your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel, close to the CBD of Wellington.

Posted May 22, 2017
Pros: The staff, and the cleanliness of the rooms
Location: Great Location, and easy to get to main CBD or Cuba street and all shopping streets.
The room was good, but the wet shower in the bathroom, did make sense at the bins and basin were in the same wet dip area, and was not pleasant to stand in a wet part after one had showered or dried. Particularly if one was not the first to shower. But great otherwise, particularly the staff.
Comment from Hotel Management
Jun 15, 2017 by Lucy (Reservations), Hotel Management
Thank you for your feedback!
5 out of 5
by Katie

Posted May 20, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017
Thank you for your feedback!