Ratings based on 228 Verified Reviews
2.9 Room cleanliness
2.7 Service & staff
2.5 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Kent, UK
Hotel convenient for our purposesPosted May 8, 2017
Pros: The location
Cons: The juice machine for breakfast!
Location: Near Wembley for events there
The staff were pleasant enough, but there had been a problem with one our bookings (they said the card was declined for the twin room so room was cancelled) but I had never been informed; I kicked up a fuss so they called the manager who found a room for my 2 friends. When we had phoned to ask for a cot for my grandson we were told there were non available, but when we arrived the manager said there was one available and after searching for quite a while one was found. Both mornings at breakfast the juice machine wasn't working, only tap water available. But the hotel was conveniently situated for the Wembley arena where we attended a conference. The staff were friendly and really tried to make our stay pleasant.
for Everyoneby A verified traveler from Nottingham
Perfect location to Wembley Stadium.Posted Apr 10, 2017
Great place to stay for 1 night close to underground and Wembley Stadium.
Posted Mar 18, 2017 on Hotels
by A verified traveler
I've done budget hotels but this is an abominationPosted Mar 11, 2017 on Hotels
Warning, it says that this hotel has 'self parking'. There are very limited and tightly packed parking spaces. I found one. When checking in, the man on reception asked for £10 for parking. It does not state anywhere on hotels.com that there is a £10 charge. I pointed this out. He would not have it. I SHOWED him the website and he argued that it said in smallprint 'parking surcharge' but yet it still does not mention £10. That is a heck of a lot for parking at a hotel. If I had known I would have stayed elsewhere. I gave in and gave him the £10. I asked for the wifi code. He said that was an extra £5. He was extremely abrupt, defensive and unsympathetic. When I got to the room it was pretty shabby. The phone chord was not even attached to the phone so that didn't work. After sitting on the bed for a while looking around in disgust, I realised it was FREEZING. The window would not shut properly and the radiator was bust. It was also EXTREMELY noisy outside, with some guys shouting and a train every 5 minutes. For a lone female traveler this is not comforting. Simply due to the cold, I realised there was no way I could stay there. So I went back to the reception and kindly explained and requested another room. No apology.. Instead, rude guy sent a burly security guard to 'show me' that the room was fine?! In the end I got to move. The next room had a broken tv remote, and the bedside lamp had no bulb in it. The bathroom light cord pull was so filthy I daren't touch it. Gross.
by kyle from wembley
cheap for area average room. not very cleanPosted Feb 22, 2017 on Hotels
room was average i had to move my bed just to see the tele which then blocked the bathroom door so had to keep moving my bed. the room was mingin i couldnt walk round in bare feet as the floor hadnt been cleaned in months. the best thing was the shower it was quite roomy and the pressure was good other than that its a cheap hotel for the are so its excpected.
Posted Feb 19, 2017 on Hotels
Posted Feb 1, 2017 on Hotels
Convenient and clean.Posted Jan 29, 2017 on Hotels
Shower flooded. Tv didn't work. I checked in at 4.30 am requested an hr later check out but was refused unless I paid an extra day, then was woken around 8.30 with constant banging outside my door. But staff were friendly and otherwise helpful. Hotel quite basic but good enough. Location is good and I was given free parking as a favour. With these issues removed, I would consider staying here again. The room was clean and comfortable but basic.
by A verified traveler from England
Posted Jan 15, 2017
Pros: that i didn't have to pay at the time of the reservation.
Cons: Customer Service and provision of basic information at the time of arrival.
Location: Location is ok, worked for me.
Upon arriving the receptionist was having a word with another worker near the dinner table and proceeded to conduct business standing there in a very unprofessional manner as opposed to initiating a conversation whist getting to his work station where real business could be done. After being booked into room 203, without being briefed on breakfast times, cost or available services (i.e. WiFi) i proceeded to the room only to find the window open and the radiator off (given the 3 degree celsius temperature and at 9pm at night/not welcoming) and the dirty sheets which had been stripped from the bed sat in the adjacent chair with not new sheets on the bed or pillow and no new ones available in the room to even attempt to do myself. At which time i proceeded back to reception and was given another room. the custom service from the morning staff was no different. at 8:30 am i proceeded to reception once again only this time to inquire about breakfast. my question was -How do things work with breakfast/whats being served? but i was met with a response of "Breakfast isn't free!", like i has asked for free breakfast.it was just not the way i would have expected to be dealt with. its not what was said, it was how it was said.
Posted Dec 26, 2016 on Hotels
I am old customer,since 2006,I trust the worker,and I was familiar with location of the hotel,and I spend few days and go back.but unfortunately I noted in the rooms many small insects which bitten me lastly when I saw one red papule in my chest itching me,then after one day I noticed 3 more bites,but i had no opportunity to tell the supervisors since I left ,so this notice I hope the manager take an action to resolve this problem.otherwise I will not come back again.