Ratings based on 104 Verified Reviews

4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 23, 2017
The room was clean, the beds were comfortable, staff was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Turner, Oregon

Delightful Staff

Posted May 16, 2017
Pros: The Staff
Cons: Upgrade the mini golf maybe. Maybe use down comforters with duvet covers.
Location: close to downtown. within walking distance
Staff was friendly and accommodating. Hotel lobby was warm and inviting. We booked through Expedia so we couldn't upgrade our room which was disappointing but the rooms were nice and comfortable. Need bigger better pillows and maybe an extra blanket or two. Shrimp salad in JJ's was Amazing and well worth the money. I would stay there again and highly recommend the Icicle Inn. .
Comment from Hotel Management
May 16, 2017 by Audrey, Hotel Management
thank you for staying with us
4 out of 5
Recommended
for Everyone
by A verified traveler from WA

Pleased Customers

Posted May 6, 2017
Other than not having a TV remote in the room when we got there, we were very pleased with our room and the friendliness of the staff. The also gave our two little dogs a treat bag which contained two biscuits and a dog toy, which they loved. The room was very clean for a pet room since our dogs did not feel the need to sniff around at everything.
Comment from Hotel Management
May 8, 2017 by Audrey, Hotel Management
Thank you for staying with us
4 out of 5
Recommended
for Everyone
by A verified traveler from W

Posted Apr 27, 2017
Pricing is all over the board and confirmations are sent out that do not match Expedia pricing. You will call and quoted one rate and online is different. They are not a Best Western even though it says they in many places online.
Comment from Hotel Management
May 1, 2017 by Audrey Saunders, Hotel Management
thank you for staying with us
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2017
Nice staff and location. Beautiful scenery and cool little town.
Comment from Hotel Management
Apr 24, 2017 by audrey, Hotel Management
thank you for staying with us
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonds, Wa

Nice hotel to stay with dog

Posted Mar 26, 2017
Pros: Customer service from front desk people was excellent. Comfortable mattress/bed and clean room. Coffee station in lobby. complimentary breakfast.
Location: It is a 10 minute walk into heart of town, but worth it for the quality of the hotel compared to others we have stayed at. Or a 1-2 minute drive.
We had great service at this hotel. Very helpful and considerate staff at the front desk! The bed was very comfortable. Our room was clean. This location is 10 minute walk along main road to heart of town, which beats 1-2 minute drive and who knows how long to find a parking place. Our dog was welcomed with nice amenities as well. The free breakfast was fine. Lots of options but standard fare for this type of thing and much appreciated. Will not hesitate to stay here again on our next visit to Leavenworth.
Comment from Hotel Management
Apr 3, 2017 by Audrey, Hotel Management
Thank you for staying with us
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

A pleasant surprise in a pleasant little town!

Posted Mar 5, 2017
Cons: Could the do-it-yourself waffles be any more delicious? No.
Location: Leavenworth is small and dense and very walker friendly. It can be quite fun,
We've probably all done it: booked a room based on reviews we find on the Interwebs, only to discover on arrival that the cons are outweighing the pros until you're trying to devise a courteous escape. I was taking my fiance on a three day getaway. Middle of the week in the middle of winter kinda thing. Romantic even. When we drove through town on 2 from 97 my first impression was of a massive structure that couldn't possibly offer the type of getaway I envisioned. That was an illusion, however. We were both pleased by the reception staff, lobby, restaurant, lounge and our room. Check it out for yourselves but we are already planning to reserve rooms at Icicle Inn Resort on our next visit to Leavenworth!
Comment from Hotel Management
Mar 6, 2017 by Audrey, Hotel Management
Thank you for staying with us.
5 out of 5
by Adrienne

Lots of space, kiddo friendly

Posted Feb 27, 2017 on Hotels
Stayed in a 1 bdrm suite and was pleasantly surprised to see a full kitchen - not a kitchenette, with a bar seating area and a separate dining area. The bathroom also had double sinks with a full, wide counter. This stay was basically like staying at a well furnished 1 bdrm apt that has all the services of a full hotel. One thing to note - their "cribs" are just pack n' plays, not actual cribs like they provide at some other hotels. Besides that, our toddler loved the covered pool and the toy train that runs around the room at the free (and very nice!) breakfast.
Comment from Hotel Management
Mar 2, 2017
Thank you for staying with us
5 out of 5
Recommended
for Everyone
by A verified traveler from Bothell

Great place for families

Posted Feb 27, 2017
Close to town and the ski hill. Hotel has everything you need for everyone in family
Comment from Hotel Management
Mar 2, 2017 by Audrey, Hotel Management
Thank you for staying with us
5 out of 5
Recommended
for Everyone
by A verified traveler from a

Amazing hotel for kids

Posted Feb 25, 2017
We loved our stay. Kids had fun at pool, game room and even free night time DVD rentals. Great family vacation hotel.
Comment from Hotel Management
Mar 2, 2017 by Audrey, Hotel Management
Thank you for staying with us