Hotel on main road in Wenatchee
Posted Aug 8, 2016
Our stay was incredibly disappointing. This is a "100% smoke free" hotel. Our first room smelled so strongly of smoke, we requested a second room. The staff did a great job of quickly moving us to a different room, that also smelled of smoke, just not as strongly as the first room. The carpets in this hotel were very dirty, both in the hallways and in the room. We had to request toilet paper and soap, as there wasn't any in our room. We used the bathroom in the lobby, which was also lacking toilet paper. We then had to request towels as there was only one in our room. The staff person helping us let us know he was the only person on duty. I believe he was doing his best to take care of many people, and we felt badly that he was in the position he was in. We will not stay at this hotel again.
Comment from Hotel Management
Aug 22, 2016 by Nicole General Manager, Hotel Management
I do apologize for the problems that occurred during your stay. I will be sharing this review with all of my staff so that we can make improvements to our hotel.