Lobby sitting area

Reviews of Motel 6 Wenatchee, WA

2 out of 5
Motel 6 Wenatchee, WA
610 N Wenatchee Ave, Wenatchee, WA

Reviews

6.4
Rating 10 - Excellent. 102 out of 632 reviews" "
Rating 8 - Good. 182 out of 632 reviews" "
Rating 6 - Okay. 154 out of 632 reviews" "
Rating 4 - Poor. 81 out of 632 reviews" "
Rating 2 - Terrible. 113 out of 632 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph D

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Joseph D,Thank you for sharing your experience with us! We're delighted to hear that you found your stay comfortable. Our team strives to provide a relaxing and enjoyable experience for all our guests. If there is anything else we can assist you with, please don't hesitate to reach out to us.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The price was reasonable. people were great. good location.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Brian,We are pleased to hear that you found our prices reasonable and enjoyed the service from our staff. We are also delighted that our location was convenient for you during your stay. Should you have any further feedback or require assistance, please don't hesitate to reach out to us.

10/10 Excellent

Madison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Madison,We're thrilled to hear that you had an excellent experience during your stay at our hotel. We appreciate your positive rating and hope to welcome you back soon for another outstanding stay.

2/10 Terrible

Alaa

Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Alaa, We're sorry to hear that you did not have a satisfactory experience during your stay with us. We strive to provide excellent service and would appreciate the opportunity to address any specific concerns you may have. Please reach out to our hotel directly so that we can further discuss your experience and work towards a resolution.

8/10 Good

Thorsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean room. Pictures on the website are current and accurate. Wifi wasn't great for not having data but not a deal breaker. I'd stay here again.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Thorsten,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found your room clean and that the pictures on our website accurately represented the hotel. We apologize if the wifi didn't meet your expectations, but we're glad it wasn't a major issue for you. We appreciate your positive review and hope to welcome you back in the future.

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
My stay here was fine. Much of the room looked updated, but not all. There were some old cobwebs high up in my room but otherwise it was clean. The guy who checked me in was just okay and the guy who checked me out was friendlier.
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Laura, Thank you for sharing your feedback on your recent stay. We appreciate your comments regarding the updated aspects of the room and its cleanliness. We apologize if any cobwebs were overlooked, and appreciate you bringing this to our attention. We strive to provide excellent service from our team members, and will address your observations with the respective staff. We hope to have the opportunity to welcome you back in the future for an improved experience.

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Daniel, We're sorry to hear that your experience with us fell short of expectations. We encourage you to reach out to our hotel directly so we can better understand the issues you encountered. We value all guest feedback and strive to make improvements based on guest input.

2/10 Terrible

Setara

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Setara, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly with any feedback you may have so that we can address the issues you encountered. We value your input and would like the opportunity to make things right. Thank you for considering us, and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Khairul

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Khairul,We're thrilled to hear that you had a perfect 10/10 experience during your stay with us! We're always committed to providing exceptional service and it's great to know that we succeeded in meeting your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Manager on Dec 27, 2023
Hello Horacio,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

6/10 Okay

Elisha

Traveled with family
Disliked: Cleanliness
Rooms are not cleaned very well or stocked for four people didn't like the fact that there was no window facing car lot way to noisy people and street traffic
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Elisha, Thank you for sharing your feedback regarding the cleanliness and stocking of our rooms. We apologize for any inconvenience caused during your stay. We appreciate your input and will take it into consideration as we work towards improving our services. We understand that noise can be bothersome, particularly facing the car lot, and we apologize for any disturbance it caused. We hope you will give us another opportunity to provide you with a better experience in the future.

2/10 Terrible

David

Traveled with family
Liked: Cleanliness, staff & service
Noisy rooms
Noisy place. Is located next to street and window and door are not insulated. Too much noise day or night. U can't sleep.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello David, Thank you for sharing your feedback with us. We're sorry to hear that you experienced noise disturbances during your stay. Ensuring a peaceful environment for our guests is important to us, and we apologize for any inconvenience caused. We appreciate your input and will take it into consideration for future improvements to enhance our guests' experience.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Jamie,We appreciate you choosing our hotel for your stay! If there is anything else we could have done to make your experience even better, please don't hesitate to reach out to us directly. We hope to have the opportunity to serve you again in the future.

8/10 Good

KARMEN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello KARMEN, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

Yuriana, KENT

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in very bad conditions. Not to mention their heaters don’t work. And when it’s 25 degrees outside you need working heaters. We didn’t even stay the night. We had to leave from how cold it was in the room.
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Yuriana, Thank you for sharing your concerns regarding the condition of our property. We apologize for any discomfort you experienced due to the heater not working. We value your feedback and will make sure to address these issues internally for improvement. Please contact our management team directly to discuss your experience further.

8/10 Good

daryl

Crappy wifi, but can’t complain due to price
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello daryl,Thank you for choosing our hotel during your recent stay. We appreciate your feedback regarding the wifi, and we apologize for any inconvenience it may have caused. Our team is continuously working to enhance our services. We value your input and hope to welcome you back in the future for an improved experience.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Yvonne,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you had a wonderful stay and that our team provided excellent service. We strive to create a memorable experience for all our guests and your feedback reaffirms our commitment to delivering exceptional hospitality. We look forward to welcoming you back in the future.

10/10 Excellent

Rae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bed and a hot shower.
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Rae,Thank you for sharing your feedback with us. We appreciate knowing that you found comfort in our bed and enjoyed a refreshing hot shower. We strive to provide a comfortable stay for all our guests and we're delighted these aspects met your expectations. We hope to welcome you back for another enjoyable experience in the future.

4/10 Poor

Joy

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Nov 1, 2023
Hello Joy, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We appreciate your feedback and will pass it along to our team for review. We hope to have the opportunity to serve you better in the future.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Teresa,Thank you for your kind words! We strive to provide excellent customer service at all times. We hope to welcome you back again soon!

10/10 Excellent

Patrick

Very helpful upon arrival to get settled in, quiet, clean, safe, convenient parking, centrally located.
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Patrick,Thank you for sharing your positive experience with us! We're delighted to hear that our team made your arrival smooth and that you found our hotel to be quiet, clean, safe, and conveniently located. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

McKenzie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great but there was something that sounded like gunshots outside my hotel
Stayed 6 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello McKenzie,We apologize for any disturbance you experienced during your stay. Our team prioritizes the safety and comfort of our guests. Please contact our front desk to report any incidents so that we can assist you promptly.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Thomas,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

Randall

Liked: Cleanliness, staff & service
Got what we paid for. It was ok
Stayed 2 nights in Oct 2023
Response from Manager on Oct 16, 2023
Hello Randall, Thank you for your feedback. We appreciate your honesty and hope to welcome you back for an even better experience.

2/10 Terrible

Kerri

Disliked: Cleanliness, property conditions & facilities, room comfort
Weed smoke through an outlet!
I often stay at a motel six because they are dog friendly. This one, however, would’ve been mostly adequate if: 1) the faucet in the bathtub would turn off, 2) the furniture didn’t have rips in it, and 3) the people in the room next-door weren’t smoking weed and the smoke wasn’t coming into my room through one of the outlets. I would’ve been fine with the first two things, but the third one was truly distressing. I called the front desk, and they said they would take care of it. But the person or people started smoking again later. I had to use a towel to try to block the outlet. The desk people offered no real help or compensation.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Kerri ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Martin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst motel that I have ever stayed in. The man at the front desk send put out when I check in. I stood there for almost 10 minutes waiting for him to get off his computer to help me
Stayed 2 nights in Sep 2023
Response from Manager on Oct 7, 2023
Hello Martin,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 Terrible

Jinwei

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water for shower!
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Jinwei,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our shower and hot water. We appreciate you taking the time to share your experience.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freckles and mountains
The night manager literally gave my girlfriend a water from her own personal fridge, as the machine was out (my GF is diabetic and unable to drink the items still available)
Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello Jeffery,Thank you for bringing this to our attention. We apologize for any inconvenience caused and will make sure to address this with our night manager to ensure appropriate solutions are available for guests in the future.

8/10 Good

Eric D.

Traveled with family
Liked: Cleanliness, staff & service
Middle of the road area. Clean but not more than basic facilities. It fit our needs.
Stayed 5 nights in Sep 2023
Response from Manager on Oct 1, 2023
Hello Eric D.,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our area. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Ivan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls were stained and in the bathroom there was a gigantic water leak that had already created a bubble in the ceiling.
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Ivan,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

6/10 Okay

selena, bellevue

Liked: Staff & service, amenities
This motel is close to convenient stores and other places you would need if you were traveling. It's pretty standard as far as things being provided inside. They probably need to work on some cleaning in the bathroom and sink area. It's either stained or just doesn't look clean. Lots of parking. Next to roads so you will hear cars. The AC works but not as well as it could've. It would turn on for about a minute before shutting off for about 30.
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello selena ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terrible

Reanna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Hello Reanna,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

LISA, east wenatchee

Liked: Cleanliness, staff & service, property conditions & facilities
I do feel it's odd they tell you that you aren't allowed to have any visitors. If I'm paying for a room and someone wants to stop by, I should be able to have them come by.
Stayed 1 night in Sep 2023
Response from Manager on Sep 14, 2023
Hello LISA,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Dustin

Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Dustin,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Tram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Sep 2023
Response from Manager on Sep 12, 2023
Hi Tram,We are thrilled to have met your expectations with our friendly services. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 12, 2023
Hello David,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
I enjoyed my stay! The staff was so friendly. The rooms were clean! Overall just a comfortable stay!
Stayed 4 nights in Aug 2023
Response from Manager on Sep 7, 2023
Hello PATRICIA,We appreciate the comments, especially with regards to your opinion of our staff. We hope to see you again to deliver you with a 5 star experience.

6/10 Okay

Lucy

Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Lucy, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Ty

Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Ty,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Jeri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was clean! Room was clean and nice. They did charge a $100 security deposit??????
Stayed 2 nights in Aug 2023
Response from Manager on Aug 31, 2023
Hi Jeri,Thanks for your review and glad that you find our hotel clean. Regarding the deposit yes there is but will be refunded upon check out. If you have not received a refund yet, please feel free to reach out to our customer care and we will get ti taken cared.

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude employees
Stayed 5 nights in Aug 2023
Response from Manager on Aug 20, 2023
Hello Kyle,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We appreciate you taking the time to share your experience.

8/10 Good

Cliff

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Cleaning staff was great, took care of everything. You can hear everything outside cause the windows are thin. So hard to sleep at night. Ither than that nice location, can walk to stores, only few blocks away.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 11, 2023
Hi Cliff,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

6/10 Okay

Jennifer

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Manager on Aug 7, 2023
Hello Jennifer,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

deep

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good motel
Stayed 1 night in Aug 2023
Response from Manager on Aug 14, 2023
Hello deep,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Aug 1, 2023
Hello Keri,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless but the mattress was hard as a rock and very uncomfortable
Stayed 1 night in Jun 2023
Response from Manager on Aug 1, 2023
Hello Robin,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our room and comments about our mattress. We hope to someday have another opportunity to host your stay.

6/10 Okay

Brenna

Liked: Staff & service
I know Motel 6 is cheap and I shouldn’t expect a whole lot, but this was one of the worst locations I’ve stayed in. Upon arrival, I was greeted warmly, but surprised by a sudden $100 charge for security or in case of damages. Normally, I’d be okay with it, because other hotels do this too, but there was nothing in the confirmation email about this extra $100 charge. A heads-up would have been nice. Luckily, I’ll get it back because I didn’t cause any damage, but that was supposed to be spending money for shopping in Leavenworth. A couple things I also want to point out are the shower and bed. The shower was pathetic! It needs to be repaired or replaced! The bed was so firm, it felt like I was lying on a slab of cement. I was so stiff and sore when I got up the following morning. Another thing to point out, this motel is pet friendly, which is fine. But, if you’re in a room next to someone who owns a dog, you will hear every single noise and bark. That dog next door was barking all night. All in all, this motel is fine for a quick one nighter or just somewhere to crash, but don’t expect much else. I won’t be coming back.
Stayed 1 night in Jul 2023
Response from Manager on Jul 31, 2023
Hello Brenna, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Room was well maintained. Great value. Staff did a terrific job. Motel is on a main street- a few places to eat but easy to hop in the car to find a place.
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Jeffrey,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff as well as our room. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 Terrible

Alicia

Stayed 1 night in Jul 2023
Response from Manager on Aug 18, 2023
Hello Alicia, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Andrea

Disliked: Cleanliness, amenities, property conditions & facilities
Has a lot of garbage bags full near the food machines and the pool! looks dirty!
Stayed 2 nights in Jul 2023
Response from Manager on Jul 28, 2023
Hello Andrea, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.