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Reviews of SureStay Hotel by Best Western Wenatchee

2.5 out of 5
SureStay Hotel by Best Western Wenatchee
580 Valley Mall Parkway, East Wenatchee, WA

Reviews

8.4

Very Good

Rating 10 - Excellent. 299 out of 707 reviews" "
Rating 8 - Good. 258 out of 707 reviews" "
Rating 6 - Okay. 104 out of 707 reviews" "
Rating 4 - Poor. 32 out of 707 reviews" "
Rating 2 - Terrible. 14 out of 707 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Dustin

Traveled with partner
Liked: Staff & service
The first night was good! Second night went to use the restroom and found a cockroach in the shower. Will not be staying here again after seeing that.
Response from Barb Mccord sure stay manager on Mar 26, 2024
Dear Dustin,I received your review from your recent stay with us here at surestay. First of all , I wanted to say how incredibly sorry and shocked hearing there was a roach in the tub. In my 3 years I can honestly say I have never seen nor had an issue with this. With that said, I immediately contacted our pest control company and had the room treated to ensure this does not happen in the future....again I am so sorry

10/10 Excellent

HM Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Front counter staff would bring you back on their own!
Stayed 1 night in Mar 2024
Response from Barb Mccord on Mar 26, 2024
Thank you so much for your stay and we sure hope to see you again soon

10/10 Excellent

JORALYN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stay
Stayed 1 night in Feb 2024

10/10 Excellent

Munehiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the building itself looks a little old, the room furniture is new or in a good shape. Daily room cleaning, towel changes, and toiletry additions were very nice as compared to the room price.
Stayed 2 nights in Feb 2024
Response from surestay management on Feb 20, 2024
on behalf of our team, I would like to thank you for your recent stay with us. We look forward to serving you again soon

10/10 Excellent

Anita

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jay and Barb at the front counter were great. Always have a friendly smile.
Stayed 1 night in Feb 2024
Response from Front desk on Feb 5, 2024
Thank you Anita, we always love hearing how were are doing. :)

10/10 Excellent

heidi, winthrop

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Cynthia Lee

Liked: Cleanliness
You get what you pay for. It was clean and had the basic amenities. I was on the street side, lower floor so street traffic was noisy. No elevator so keep that in mind.
Stayed 4 nights in Jan 2024

10/10 Excellent

Sabir

Liked: Cleanliness, staff & service, property conditions & facilities
Non
Stayed 1 night in Jan 2024

6/10 Okay

Cori

Traveled with partner
Liked: Cleanliness, staff & service
The property was clean and decent, however very noisy. The bed was extremely uncomfortable and the pillows were small, flat, and gave us neck issues in the morning.
Stayed 2 nights in Jan 2024

4/10 Poor

Rebecca

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from sure stay management on Jan 2, 2024
thank you for your recent stay with us. I am sorry we did not meet your expectations on your stay and hope to have another opportunity to serve you in the future.

4/10 Poor

Yvonne

Disliked: Cleanliness, property conditions & facilities
It’s okay if you just need a room for rest. However, the staffs are friendly and wifi is steadily.
Stayed 2 nights in Dec 2023

10/10 Excellent

Pius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Andrei

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from . on Jan 2, 2024
thank you for your recent stay and we hope to have a chance to serve you soon.

6/10 Okay

hunter

Stayed 2 nights in Dec 2023

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SureStay Management on Dec 30, 2023
Thank you for review, we really appreciate it!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

TWELVE

Traveled with family
Stayed 1 night in Dec 2023

6/10 Okay

Carey, Riverside

Traveled with family
For an older property, in a busy area, it was OK.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 18, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 509-888-7378.Sincerely,Barb McCordGeneral ManagerSureStay by Best Western Wenatchee

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kenny

Stayed 1 night in Dec 2023
Response from SureStay on Dec 15, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Brian, seattle

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located in a convenient location for access and dining. An older accommodation but was clean and a great value for the price. They allow pets and has access to a trail system adjacent to the property which a lot of properties on the west side of the river lacks. The parking lot area seems fairly safe although a bit of broken glass near the dumpster and the green space on the north side of the lot could use a bit of cleaning. Premium movie channels included and was appreciated. Staff was friendly. Would stay again.
Stayed 2 nights in Nov 2023

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean, comfortable bed.
Stayed 2 nights in Nov 2023

10/10 Excellent

MURIEL

Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is easy access from the highway. We needed a good place to stay overnight, in a predicted snow storm, before catching a 6:00 a.m. flight from Pangborn. This hotel fits the bill for us all.
Stayed 1 night in Oct 2023

8/10 Good

bradley

Traveled with family
Liked: Staff & service, property conditions & facilities
Hotel was ok. Dated but also the price reflects this. Close to hwy and shopping. The tub wasn’t very clean and the ice maker was in the cubby next to my room making it very loud.
Stayed 1 night in Oct 2023
Response from surestay management on Oct 21, 2023
On behalf of my staff, I would like to apologize for your experience.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2023
Response from sure stay management on Oct 15, 2023
Thank you for your review and hope that you will stay will us again.

4/10 Poor

Nicole

Stayed 1 night in Oct 2023
Response from sure stay management on Oct 11, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
It was close to home and the stay was great.
Stayed 3 nights in Sep 2023
Response from surestay management on Oct 21, 2023
Thank you so much for your recent stay with us.

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected lovely place.
Stayed 1 night in Sep 2023
Response from sure stay management on Sep 21, 2023
thank you for your response on the survey. :) we always enjoy getting feed back from our guest

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Sep 2023
Response from surestay management on Oct 21, 2023
Thank you!

8/10 Good

Rick

Clean and neat enjoyed our stay
Stayed 1 night in Sep 2023
Response from sure stay management on Sep 16, 2023
Thank you so much for your recent stay with us. We look forward to seeing you again soon

10/10 Excellent

Nealie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely nice at check-in and check-out
Stayed 2 nights in Sep 2023
Response from front desk on Sep 16, 2023
we really enjoyed having you here with us.

8/10 Good

Teresa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from front desk on Sep 16, 2023
Thank you for your recent review of our property

8/10 Good

Melissa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from sure stay management on Sep 16, 2023
Thank you for your stay and review of our property. We hope to have the chance to serve you again soon.

6/10 Okay

Cara

Liked: Staff & service
worth it for a quick place to sleep. wonderful staff!
Stayed 1 night in Sep 2023
Response from front desk on Sep 16, 2023
Thank you

4/10 Poor

Merritt

Traveled with family
Liked: Cleanliness, staff & service, room comfort
First floor hears every step from floor above. Air conditioner needs repair. No screens on windowsill allows insects in.
Stayed 4 nights in Sep 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay after a concert
Stayed 1 night in Sep 2023
Response from sure stay management on Sep 10, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Mark

Liked: Staff & service
Stayed 2 nights in Sep 2023

4/10 Poor

Cirra

Property is outdated, towels and linens are old and dingy. Room had an overwhelming scent, some type of cleaning product that didn’t dissipate over the three days. Staff was friendly and helpful. Centrally located.
Stayed 4 nights in Aug 2023
Response from sure stay management on Sep 4, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Manuel Leopoldo

Traveled with family and small children
Liked: Amenities
Stayed 2 nights in Sep 2023
Response from sure stay management on Sep 4, 2023
thank you for your recent stay with us here at the Sure Stay by Best Western

10/10 Excellent

Isreal

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from sure stay management on Sep 4, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Terra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from sure stay management on Sep 4, 2023
on behalf of my team, I would like to thank you for your recent stay and review of our property.

4/10 Poor

Garrett

Stayed 1 night in Aug 2023
Response from sure stay management on Sep 16, 2023
On behalf of our team, we apologize for not meeting your expectations. Hope we have the chance to see you again.

6/10 Okay

Esther

Traveled with partner
Liked: Cleanliness, staff & service
The room was spacious which was nice but the pillows and bed weren’t very comfortable. Needs to be replaced. The staff was very kind and friendly. Parking was good. To smoky that weekend to enjoy the pool.
Stayed 1 night in Aug 2023
Response from sure stay management on Sep 4, 2023
Dear Esther,Thank you so much for your response from your recent stay with us.

6/10 Okay

Chase

Traveled with partner, Traveled with pets
Disliked: Staff & service, amenities
The check in guy was rude and more concerned about smoking his cigarette. When he decided to finish he breathed it all over me, which was /awesome/ with my asthma. Room was mediocre.
Stayed 3 nights in Aug 2023
Response from sure stay management on Aug 22, 2023
I am very sorry for this experience with my staff member. I will address immediately . again so very sorry

4/10 Poor

Karen

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, amenities
At 4:15 this morning the smoke alarm started beeping and saying, "low battery". It made my dog highly agitated but I didn't want to call the office for a handyman when my 3 grandkids were still sleeping. This went on for 3 hours until they woke up. The handyman wasn't due in until 10. They did apologize and took off the pet fee for the room.
Stayed 1 night in Aug 2023
Response from sure stay management on Aug 22, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset view
This place was great! Clean and a beautiful view of the sunset from my balcony.
Stayed 1 night in Aug 2023
Response from sure stay management on Aug 20, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Easy access.
Stayed 1 night in Aug 2023
Response from sure stay management on Aug 20, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.