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Reviews of Shangri-La Wenzhou

5 out of 5
Shangri-La Wenzhou
1 Xiangyuan Road, Wenzhou, Zhejiang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 93 out of 157 reviews" "
Rating 8 - Good. 47 out of 157 reviews" "
Rating 6 - Okay. 10 out of 157 reviews" "
Rating 4 - Poor. 4 out of 157 reviews" "
Rating 2 - Terrible. 3 out of 157 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

6.6/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

David, Morgan Hill

Traveled with family
Disliked: Cleanliness, staff & service
No help to get taxi Hard to get help
Stayed 4 nights in Jan 2024

10/10 Excellent

Antonio, Doral

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view, luxurious property with affordable price
Stayed 2 nights in Oct 2023

10/10 Excellent

jihang, Bayside

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. close to everything
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing stuff
Hotel was great, clean and very comfortable. The reception manger Chris was super kindly and helpful for me. I’ll definitely come back the visit soon.
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Jannie Li on Jul 9, 2021
Thank you for staying with us and we hope you have had a pleasant stay. Your feedback is very much appreciated and we look forward to welcoming you back in the very near future.

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
All amenities were gone... health club, bar, lounge, horizon club. All gone because of the coronavirus, BUT they still charged me full price for “horizon club with river view” not happy! I used to like this hotel but the management really let me down and I feel used and abused. Never going back there again!
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid Stay
This hotel is delightful from the minute you come through the doors. The lobby lounge area is enormous, elegant and comfortable. The breakfast buffet was expansive with fresh fruit, multiple juices and great variety in the cooked foods (though some hot foods were only just warm). The rooms were large with a lovely sitting area and a huge window to watch the light show on the mountains. The shower had nice water pressure and height. It is not a brand new modern hotel and we quite enjoyed the classic charm. The staff were very welcoming and helpful.
Stayed 3 nights in Dec 2019
Response from Emma Zhang on Dec 12, 2019
Thank you for your feedback, we truly appreciate it. We are delighted to hear of your great staying experience and your gracious comments will be shared with all my team. My team and I are looking forward to welcoming you back in the very near future.

8/10 Good

Hannah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and good location! The hotel staff are very friendly and happy to help. The rooms are a little older than modern hotels however generally a great hotel for the location and print.
Stayed 2 nights in Oct 2019
Response from Emma Zhang on Dec 12, 2019
Thank you for staying with us and we hope you have had a pleasant stay. Your feedback is very much appreciated and we look forward to welcoming you back in the very near future.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is dirty and dated. Very little English is spoken by the staff.
Stayed 1 night in Oct 2019
Response from Emma Zhang on Nov 6, 2019
Thank you for your review of our property. We are disappointed with your stay experience with us and apologize for it. I've shared your experience with our management team, and hotel has made the necessary improvements. We hope that you will choose our hotel again when you are back in Wenzhou so that we can exceed your expectations during your next stay with us.

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019
Response from Emma on Oct 11, 2019
Thank you for staying with us and we hope you have had a pleasant stay. Your feedback is very much appreciated and we look forward to welcoming you back in the very near future.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Emma Zhang on Jul 11, 2019
Thank you for staying with us and we appreciate your kind comments. We look forward to welcoming you back in the very near future.

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and have the international standard that we get out of China. However the overall ambience and feel is lacking in warmth and cosiness. Not much of a entertainment in the hotel to keep us in the hotel . The breakfast ends at 10 am sharp and the staff is too efficient in clearing the buffet - so feel a bit rushed . In all is a good hotel stay . Total I stayed 9 nights - comfortable .
Stayed 5 nights in Jun 2019
Response from Emma Zhang on Jul 2, 2019
Thank you for staying with us and taking the time to share your feedback. I will share your comments with our department heads and then to make the necessary improvements. We are looking forward to welcoming you back in the very near future.

10/10 Excellent

PIERO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Emma Zhang on Jul 4, 2019
尊敬的客人，感谢您下榻温州香格里拉大酒店，并感谢您对酒店的肯定，这是对我们工作最大的鼓励。酒店毗邻瓯江，江景客房及豪华阁酒廊可欣赏到青山秀水的美丽景色，期待您的再次莅临！

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still one of the best in terms of service in Wenzhou. Horizon club is nice
Stayed 3 nights in May 2019
Response from Emma Zhang on Jul 4, 2019
Thank you for staying with us and we appreciate your kind comments. We are glad you have enjoyed our service and look forward to welcoming you back in the very near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Emma Zhang on Jul 2, 2019
Thank you for your feedback, we truly appreciate it.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new, has the best buffet I have ever had. Chinese, Japanese, Western, British, and Indian food all available for an amazing price. Gorgeous views of the waterfront and the spectacular light show on the opposing mountains.
Stayed 2 nights in May 2019
Response from Emma Zhang on Jul 2, 2019
Thank you for staying with us and we appreciate your kind comments. We are glad you have enjoyed our food & beverage offerings and look forward to welcoming you back in the very near future.

6/10 Okay

Vicky, Delhi

Business traveler
Property is run down, I won’t stay here again. Disappointed !
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large comfortable rooms with all the amenities to get you rested and ready everyday.
Stayed 5 nights in Nov 2018
Response from General Manager Eddy Tao on Nov 12, 2018
Thank you for staying with us at the Shangri-La during your recent visit to Wenzhou. We are glad to learn that you have enjoyed your stay and thank you for taking the time to share with us your feedback. We look forward to welcoming you back to our hotel soon.

8/10 Good

Jojo, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Those taking swimming lessons use the pool. Guest cannot relax and enjoy the pool. Deposit of 1,000RMB which was swiped through my credit card was charged even if there was no use for the deposit. In other hotels, the deposit transaction is voided by the hotel, is not charged to credit card nor reflected in credit card transaction if unused. I checked my credit card and the 1,000 RMB was charged. No one explained this to me.
Stayed 5 nights in Sep 2018

10/10 Excellent

jeremy, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business in Wenzhou
From arrival to departure, excellent staff, wonderful facilities, luxury with a smile. One of my very favourite hotels in China
Stayed 2 nights in Jul 2018
Response from General Manager Steven Zhang on Aug 7, 2018
Dear Jeremy Thank you for staying with us and we hope you have had a pleasant stay. We look forward to welcoming you back in the very near future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

moise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
best hotel in town a true 5 star!
Stayed 1 night in Dec 2017

10/10 Excellent

PaulB, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish, opulent room with a view
Can't claim to be anything of an authority on Wenzhou having arrived late and left early. But it's a good place to get access to bullet trains travelling up/down the coastal region. The hotel is positioned sort of in-between the airport & rail station, but on the river, away from city centre. Not too much to do in the immediate vicinity, but who cares with such a nice hotel to enjoy. The staff were very helpful can capable assisting this foreigner with any arrangements. The room of course was excellent.
Stayed 1 night in Nov 2017

10/10 Excellent

Real, montreal canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Enjoyable very clean efficient staff great location
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in a good location
Perfect for a business trip not too much in the centre where its horns going off all the time nice and quiet

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great management team that led us through a scary illness experience.

10/10 Excellent

mobin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with good food!
It was a great hotel and perfect for a quick business trip.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel overlooking Ou river & mountains
The receptionist kindly offered us a discounted upgrade to a room overlooking Ou river and mountains because it was our first time in Wenzhou. The room was spacious but it has smoke smell although it was supposed to be a non-smoking room. The jacuzzi was nice and well maintained. Overall, we had a pleasant stay in the hotel. I wanted to send a postcard to my friend and the concierge offered his help to send it for me. So far my friend has not received it. Hopefully, they remember to send it.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When in Wenzhou
Perfect for business trip. Staff very helpful and happy.

10/10 Excellent

John, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay Short but sweet
I didn't stay long enough but from what I experienced, it was very pleasant and good value.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lucy , Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Clean and Confortable
Very Nice Place and People made us have a great Bussines trip. Thank you

8/10 Good

Robert P, San Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Hi, Had a nice stay but wish you had more English speaking staff in restaurant.

6/10 Okay

Sudhanshu, New Delhi

Liked: Cleanliness
Business Hotel of Wenzhou
Nice hotel for business travellers But add more food choices (Specially Indian Food)

10/10 Excellent

Lue, Queensland AUSTRALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right on the river
This hotel is so classy. It does not boast the cavernous and impersonal foyer, it has a wonderfully intimate feel with small quiet spaces everywhere. Our room included breakfast which was buffet and encompassed Japanese, European and Chinese cuisine. We travelled for business so had a bit of a hike to the industrial zones we had meetings at, but taxis were reliable and it was worth travelling a little further to come home to such a peaceful place.

8/10 Good

joe

Liked: Cleanliness, property conditions & facilities, room comfort
The quality of th food wasn't that great, but I guess that's the case for much it China. I ate ate the grand Hyatt and park Hyatt whilst in Shanghai and it wasn't exactly up to 5 star standards.

6/10 Okay

Verified traveler

Liked: Room comfort
Getting A Little Tired
Have stayed here on previous occasions and feel hotel is starting to get a little "tired". Carpets need to be changed and lighting in rooms need upgrading as it is too dim. Staying at the restaurant for a few nights, the buffet menu especially, needs some added variety.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel
However, I find charges are high compare to locality.

10/10 Excellent

Michael, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel with very good facilities. Access to the Horizon Club was especially helpful as the city is 10-15 mins away. Beautiful views and quiter than staying in the city.

10/10 Excellent

RUSS, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GORGEOUS HOTEL ON THE SEA
I RECENTLY STAYED AT THE SHANGRI-LA HOTEL IN WENZHOU CHINA. THIS HOTEL WAS AMAZING. IT WAS CLEAN, GREAT SETTING, FOOD AWESOME . THE STAFF WAS INCREDIBLE. ON MY NEXT TRIP TO WENZHOU, I WILL STAY HERE AGAIN....

10/10 Excellent

mercy, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very short stay at Shangri-la but overall nothing is better at that area. Services, distance, atmosphere. So it was nice

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

W. Doug, Wixom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closest good hotel to the airport.
Nice hotel. It will take 30 minutes or so to get there from the airport. Not much else is any closer. The hotel is nice. Not much around it, but the river walk is cool.

10/10 Excellent

moni, istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect ı hıghly recommend.ıt was really a nice stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely shangri la in wenzhou
Only there for one night unfortunately. Would have liked to have styed linger to fully appreciate the hotel. Perfect.

10/10 Excellent

Phua, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
I stayed there for two nights. All staffs were very pleasant and helpful. They even remember my name from day 1. The hotel was well maintained, clean and very comfortable.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, beautifull, comfortable, food too expensive
Really beautifull, clean, new and comfortable hotel. The food is excellent but really expensive, must be smong the most expensive places to eat in Wenzhou. Located in the outskirts of Wenzhou, not walking distance to anywhere.