Ratings based on 1,049 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Calgary, Alberta
Bad management/staffPosted Jul 10, 2017
Cons: Change over in staff
I would not recommend this hotel. The only good part was the breakfast. Staff told us we had a king bed when there are only doubles, staff told us that the only rooms available were the wheelchair accessible rooms/bathrooms which was a lie, and the staff did not clean the wood floors in the rooms as ours was filthy. We asked for a taxi to take us to the airport and they booked us an uber with their "relative" which was unacceptable. Don't stay here, its not worth your well earned money.
for Everyoneby A verified traveler from Mumbai , India
Stay at Holiday inn London westPosted May 22, 2017
Nice hotel . The rooms are pleasant and comfortable .the staff is extremely helpful and nice . The hotel is very close to the tube .you can reach central London in twenty mins
Brilliant as usualPosted May 15, 2017 on Hotels
Fantastic. Clean, Great breakfast.
by Ian from Dorset UK
Handy for the cityPosted May 13, 2017 on Hotels
Convenient for the tube into London. Car parking an additional £15. Our car was damaged by the car beside banging its door into our car. Air con didn't work properly and windows do not open. Manager did offer to change room but it was late so we managed in a hot room. Room nice and spacious.
for Everyoneby A verified traveler from Washington
Excellent stayPosted May 12, 2017
Super friendly and helpful staff! Sam the manager was incredibly helpful.Nice breakfast,clean rooms. Nice easy access to town, 5 minute walk to metro,whenever we return to London we definitely would stay here again.
for Everyoneby A verified traveler
Staff and overall environment very nice.Posted May 5, 2017
It was nice to come back and enjoy the comfort of a beautiful clean hotel. There is also a wonderful coffee cafe just around the corner, I enjoyed a latte each morning.
for Everyoneby A verified traveler from london
Nice locationed hotelPosted Apr 25, 2017
Excellent service, the guest service manager San Feak made it even better. Very good hotel
for Everyoneby A verified traveler from London
Needed somewhere to sleep over a working weekendPosted Apr 23, 2017
Pros: Modern, clean and brilliant friendly staff.
Great experience, I was working Easter Friday and Saturday near this hotel, I let the staff know I would be checking in later and they made sure I was checked in and had a upgraded room. Excellent service through out.
for Everyoneby A verified traveler from sheffield england
London weekendPosted Mar 24, 2017
Had weekend in London hotel was 5 minutes walk to nearest tube station that took us straight into the centre perfect
Posted Mar 19, 2017 on Hotels