Ratings based on 842 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Whiteville, NC

Conveniently near lots of businesses

Posted Sep 8, 2017
Pros: The room size was great. The included breakfast was very good and didn't seem to run out. The location was convenient.
Cons: Not that it can easily be improved, but the very tiny bathrooms. Especially when trying to help a child get a shower after a long day being out.
Location: Several restaurants and retail shops within walking distance. Close to the highway when ready to go.
First and foremost, the room was a great size. We started with 4 adults and a child supposed to be in the room with 2 beds and a pull-out couch. At the last minute we had 2 teens join us so we figured we would make the best of the space we had instead of trying to re-book. There was more than a plenty room in the living room area for an inflatable mattress and could still walk around, so all 7 people were in the room comfortably. The only reason for the 4/5 on the room comfort rating was because the bathroom was tiny, much smaller than most hotels..... The location was right in the middle of several restaurants and retail stores, which was nice because the weather unexpectedly turned cooler than expected, so KMart was right behind us to pick up a couple cheap jackets..... The breakfast was very good and continuously refilled unlike some hotels that once it's gone, it's gone..... Overall, this was a little more expensive than some other options that were available, but for our trip and the number of people in our group (and the fact that we didn't have to pay additional for breakfasts for 7 people somewhere) it was very much worth the price. Thanks for a nice Labor Day weekend!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Posted Sep 7, 2017
Me and my husband stayed for two days with our two furry babies. Room was very clean and tidy. Staff friendly and helpful. Perfect location, close to outlet mall, restaurants and STARBUCKS COFFEE :).... I already recommended to my friends,who needs to stay during hurricane Irma. We will definitely come again. Thank you so much ! Bea, Lubo, Bruno and Bentley from Chicago.
Comment from Hotel Management
Sep 14, 2017 by Julissa Miller, Front Desk Manager, Hotel Management
Dear guest, Thank you so much for your fabulous review. We are so glad you enjoyed your stay with us and we appreciate you recommended us to your friends. We can't wait to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington, NC

Comfy beds but poor mattress on pull out couch

Posted Aug 25, 2017
Clean rooms. Nice staff. Quiet even with highway outside. Need to add some variety to the breakfast menu. We had sausage patties 4 days in a row. Maybe some bacon or Canadian bacon mixed in would be nice. Kids enjoyed the outdoor pool. Great restaurants nearby.
Comment from Hotel Management
Aug 29, 2017 by Julissa Miller, Front Desk Manager, Hotel Management
Dear Brett Thank you for staying with us and for taking the time to post a review. We are glad you liked our location, near restaurants and outlets. I will address your suggestion about the breakfast to our GM. We hope you stay with us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Mobile, Alabama

Good location in metro Asheville.

Posted Aug 22, 2017
Cons: They only have one elevator so trying to catch it with a luggage cart was almost impossible at around 8:30 a.m.
Location: Right at Outlet Mall. Good restaurant next door (seafood).
A good hotel for visiting Asheville, especially if you're not really there for Asheville. Its location right near a freeway gave easy access to towns all around Asheville. Breakfast was good, lots of choices--limited seating, though. So get there early if the hotel looks full or you'll be struggling to find a table. Room was comfortable and quiet. Bathroom had tub and shower. Well-lit parking lot. The only negative I felt was on check out day--they only have one elevator so trying to catch it with a luggage cart was almost impossible at around 8:30 a.m. We had to wait for 5 cycles of it coming to our floor full before being able to get on. Plan accordingly!
Comment from Hotel Management
Aug 24, 2017 by Julissa Miller, Front Desk Manager , Hotel Management
Dear guest, Thank you so much for your positive review. Thank you for mentioning our convenient location so close to restaurants, The Outlet Mall and Downtown Asheville. We are sorry about the wait for the elevator but we are glad that you found our Hot Breakfast buffet satisfactory. We appreciate your business and hope you will make us your hotel of choice each time you visit Asheville.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Good hotel to stay. The rooms were a little smaller than other comfort hotels we stayed but its fine for 2 people I suppose
Comment from Hotel Management
Aug 29, 2017 by Julissa Miller, Front Desk Manager, Hotel Management
Dear guest, We are so glad you enjoyed your stay in our hotel. Thank you so much for staying with us, and we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

very welcoming

Posted Jun 23, 2017
Very clean and staff very helpful! I also loved the giant pitcher of iced water with lemons
Comment from Hotel Management
Jun 23, 2017 by Julissa Miller, Hotel Management
Dear guest, Thank you so much for your positive feedback. We are so glad you enjoyed your stay at our hotel and that you liked our lemon water. We hope to see you again soon!
5 out of 5
by A verified traveler

Perfect day trip base

Posted Jun 22, 2017 on Hotels
Perfect location to use as a base for day trips around western North Carolina! Hospitality is A++
Comment from Hotel Management
Jul 1, 2017
Dear guest, Thanks very much for staying with us and for your positive feedback! We hope to see you again soon! Julissa Miller Front Desk Manager
5 out of 5
by Melanie

Good value

Posted Jun 21, 2017 on Hotels
Nice rooms, decent breakfast, great value for the amount we spent.
Comment from Hotel Management
Jun 23, 2017
Dear guest, Thank you for your positive feedback! We are glad that you liked our hotel and we hope to see you really soon! Julissa Miller Front Desk Manager
4 out of 5
by Mark

Nice clean and convenient.

Posted Jun 19, 2017 on Hotels
Great stay. Nice staff. No complaints, would stay again. Bow Shower curtain rods are installed improperly. No room in the shower.
Comment from Hotel Management
Jun 23, 2017
Dear Mark, Thank you for taking the time to share your positive feedback. We can't wait for you to come back!! Julissa Miller Front Desk Manager
4 out of 5
by Jamie

Posted Jun 14, 2017 on Hotels
Comment from Hotel Management
Jun 17, 2017
Thank you so much for your rate! We hope you enjoyed your stay with us and we hope to see you soon!