Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of Holiday Inn Asheville Biltmore, an IHG Hotel

3 out of 5
Holiday Inn Asheville Biltmore, an IHG Hotel
435 Smokey Park Hwy, Asheville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1002 reviews" "
Rating 8 - Good. 273 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

john

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Check in was easy with plenty of restaurants around to eat
Stayed 1 night in Apr 2024

10/10 Excellent

Everett

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, the bed was so comfy and staff was helpful. The hedges out front made it difficult to see traffic when pulling out onto the main road. We enjoyed our stay and would stay there again.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 15, 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our room clean, the bed comfy, and our staff helpful. Your observation about the hedges is valuable, and we'll definitely take it into consideration to ensure the safety and comfort of our guests. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ann M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 15, 2024
Thank you for taking the time to share your feedback. We hope to see you again soon !

6/10 Okay

mike

Stayed 1 night in Apr 2024
Response from Crystal on Apr 10, 2024
Thank you for staying with us. I am sorry that you were not able to score us a 5. We hope you will stay with us again!

10/10 Excellent

Iva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. I liked the set in the bathroom with soap, shampoo and body wash.
Stayed 1 night in Apr 2024
Response from Cr on Apr 8, 2024
Thank you for staying with us! I am glad that you enoyed our clean hotel and that you liked the bathroom amenities.

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No staff available for 19:30pm check in nor for 8am checkout. The wait was 40 minutes to check in.
Stayed 1 night in Mar 2024
Response from Crystal on Apr 6, 2024
I am very sorry to hear you had to wait. I will look into this to see what happened but I do apologize.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome! The on-site restaurant was incredible, and the staff was super friendly
Stayed 2 nights in Mar 2024
Response from Crystal on Apr 6, 2024
We are delighted that you enjoyed your stay and the restaurant. Please stay with us again.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Crystal on Apr 6, 2024
Thank you for staying with us.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Crystal on Apr 6, 2024
Thank you for your 5 out of 5 review!

10/10 Excellent

Nichole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue that you should tell people is that the property requires a $50.00 security deposit per room. That was unexpected.
Stayed 3 nights in Mar 2024
Response from dj on Apr 3, 2024
Hi Nichole,Thank you for the feedback. I'm Sorry you we not aware of that charge for incidentals, which does go back to the card you use. Most all Hotels have that in place. Some are higher. Hope you have safe travels.Regards,DianaFront Desk Agent

10/10 Excellent

Valerie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient & beautiful property! Restaurant staff was very nice & accommodating.
Stayed 1 night in Mar 2024
Response from Crystal on Mar 30, 2024
Thank you for staying with us! We are glad you enjoyed our beautiful hotel. We hope to see you again soon!

10/10 Excellent

Karimova

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend to place at least 4 towels. We're family of 4 and there are only 3 towels
Stayed 1 night in Mar 2024
Response from Crystal on Mar 30, 2024
Thank you for sharing your feedback. We will start adding 4 towels to our rooms with 2 beds. We hope you will stay with us again!

10/10 Excellent

Kaden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Crystal on Mar 30, 2024
Thank you for your 5 out of 5 review!

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was ok oatmeal was overcooked 2 out of the 3 days we had breakfast which is one of my wife favorites things and the middle elevator was out of service which was the one closest to our room, all in all though a good stay close to interstate and many activities.
Stayed 3 nights in Mar 2024
Response from Crystal on Mar 30, 2024
Thank you for sharing your feedback. We are sorry that the oatmeal was overcooked and that our middle elevator was down, we are waiting on a part and hope to have it up and running again soon. We hope you will stay with us again!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Crystal on Mar 30, 2024
Thank you for your 5 out of 5 review!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and restaurant were very nice. The staff was friendly and helpful. Easy parking near the entrance made unloading and loading the car convenient. Easy off and on the freeway.
Stayed 1 night in Mar 2024
Response from Crystal on Mar 26, 2024
We are happy to hear that you enjoyed our convenient location and found our staff to be friendly and helpful. We hope to see you again soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and not in the middle of alot of hussle and bussel. Spacious rooms, very clean great setup.
Stayed 1 night in Mar 2024
Response from Crystal on Mar 26, 2024
Thank you for staying with us. We are glad you liked our quiet yet convenient location. Please visit us again!

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great - from the comfy beds to the dispensers for soap, shampoo and conditioner
Stayed 1 night in Mar 2024
Response from Crystal on Mar 24, 2024
We are so happy you enjoyed your stay with us please visit us again! Happy travels.

2/10 Terrible

Charmagne

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Really disappointed in my overall experience. Dogs running around appliances, not maintenance so they’re very loud and dirty sheets.
Stayed 1 night in Mar 2024
Response from Crystal on Mar 24, 2024
Thank you for sharing your feedback. We apologize that you had dirty sheets or a noisy appliance. We did not charge you for your stay as compensation. I do hope you will give us another opportunity in the future.

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!!!
Stayed 2 nights in Dec 2023
Response from dj on Mar 17, 2024
Hi Anna,So glad to hear you enjoyed your stay. We hope you will see us again soon.Best RegardsDiana JFront Desk Agent

4/10 Poor

Abbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are so noisy and we could hear everything from the room next to us. We could also hear everything going on in the hallways. There were some lively people so we didn’t get much sleep
Stayed 1 night in Mar 2024
Response from dj on Mar 14, 2024
Hi Abbie,I wanted to apologize to you. Thank you for bringing that to our attention. We strive to give every guest a pleasant experience in our hotel. My apologies. Hope you will give us another opportunity in the future.Best Regards,DianaFront Desk Agent

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Great facilities for dogs
Stayed 1 night in Mar 2024
Response from dj on Mar 17, 2024
Hi Angela,Thank you for your kind words. Hope you can return again soon.Best Regards,Diana JFront Desk Agent

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property-great breakfast
Stayed 1 night in Mar 2024
Response from Crystal on Mar 13, 2024
Thank you for staying with us! We are happy that you found our hotel to be clean and that you enjoyed breakfast.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
great staff
Stayed 1 night in Mar 2024
Response from Crystal on Mar 13, 2024
Thank you for choosing Holiday Inn Biltmore West. We are delighted that you enjoyed your stay and that our staff treated you well! Please stay with us again!

10/10 Excellent

Cassandra

Traveled with partner
Liked: Amenities
Super friendly staff to check in. Very clean and close to everything in Asheville.
Stayed 3 nights in Mar 2024
Response from Holiday Inn Biltmore West on Mar 10, 2024
Thank you so much for your 5-star review! Our team takes pride in providing exceptional service to our guests.Being close to everything in Asheville is indeed a fantastic advantage. Whether you’re exploring local breweries, enjoying live music, or savoring delicious meals at nearby restaurants, our convenient location close to the Biltmore Estate and Blue Ridge Parkway ensures you have easy access to the best attractions.We hope we can welcome you back again soon to Holiday Inn Biltmore West!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Holiday Inn Biltmore West on Mar 10, 2024
Thank you, Susan, we are honored to have earned your 5-star review! We’re delighted that you had a wonderful experience during your stay and hope you can be our guest again soon. Happy travels!

10/10 Excellent

Jean, Madison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy friendly checkin. Clean beautiful room. Loved having a bar and restaurant to save going out and driving for dinner. Good beer .. good food.
Stayed 1 night in Mar 2024
Response from Holiday Inn Biltmore West on Mar 8, 2024
Thank you so much for your glowing review! We truly appreciate your kind words and are delighted to hear that your check-in experience was quick, easy, and friendly. Our team takes great pride in maintaining clean and beautiful rooms, ensuring that our guests feel comfortable during their stay.It’s fantastic that you enjoyed the convenience of having a bar and restaurant on-site, saving you the hassle of going out and driving for dinner. We’re thrilled that you found our beer and food offerings to be to your liking. Your feedback is invaluable to us, and we look forward to welcoming you back soon. Cheers!

10/10 Excellent

Megan

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with the location, the cleanliness and the safety.
Stayed 1 night in Mar 2024
Response from Holiday Inn Biltmore West on Mar 6, 2024
Thank you, Megan, for your wonderful review! We’re thrilled to hear that you were very pleased with your stay. We’re delighted that our location met your expectations. Being situated in the heart of Asheville, North Carolina, provides our guests with easy access to local attractions, dining, and entertainment.Maintaining a high standard of cleanliness is our top priority. We appreciate your acknowledgment of our efforts. Our dedicated housekeeping team works diligently to ensure a spotless and comfortable environment for all our guests. And it’s also fantastic to know that you felt safe and well-cared-for.We hope to welcome you back soon for another exceptional stay at Holiday Inn Biltmore West!

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had dirty hallways & some parts of the room were dirty
Stayed 2 nights in Mar 2024
Response from Holiday Inn Biltmore West - Asheville on Mar 4, 2024
Thank you for taking the time to share your feedback about your recent stay at our property. We sincerely apologize for any inconvenience you experienced due to the cleanliness issues you mentioned.We take cleanliness seriously, and we regret that the hallways and certain parts of your room did not meet our usual standards. Rest assured, we have shared your comments with our housekeeping team to ensure immediate improvements.Your feedback is invaluable to us, and we appreciate your honesty. We hope you’ll give us another opportunity to provide you with a more pleasant experience during your next visit.

10/10 Excellent

Clinton Leslie

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A/C didn't work
Stayed 1 night in Mar 2024
Response from Holiday Inn Biltmore West on Mar 8, 2024
Thank you for your positive review! We’re delighted that you enjoyed your stay overall. However, we apologize for any inconvenience caused by the air conditioning not working as expected. We appreciate you bringing the issue to our attention and hope we can welcome you back again soon for an even better stay!

10/10 Excellent

Andrew, Oak Park

Nice hotel.
Stayed 1 night in Feb 2024
Response from Holiday Inn Biltmore West on Mar 1, 2024
Thank you for your kind words and perfect score! We are delighted to hear that you enjoyed your stay at our hotel and found it nice. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon and make your next visit even more pleasant.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old Ramada Inn built 40 years ago. However, the building’s design with its open floor plan with the indoor pool, restaurant bar with the ability to see four or more floors from the lobby has always been a favorite location. I just love the place, The beds are so comfortable. it’s beside a wonderful church called Acton United Methodist and located beside I-40. It’s an easy 10 minutes to downtown and the Biltmore House entrance and Village. I feel we got an incredible value for the price.
Stayed 3 nights in Feb 2024
Response from Holiday Inn Biltmore West on Feb 27, 2024
Thank you for sharing your experience at our hotel! We appreciate your feedback and are delighted to hear that you enjoyed your stay.The unique design of our building, with its open floor plan, indoor pool, and the ability to see multiple floors from the lobby, has indeed been a favorite among our guests. We’re thrilled that you found the beds comfortable and appreciated the convenient location.Being situated near the Acton United Methodist Church and close to I-40 makes it easy for our guests to explore the area. The 10-minute drive to downtown and proximity to the Biltmore House entrance and Village are definite perks.We’re committed to providing an affordable and value-oriented experience, whether you’re here for business, leisure, or just passing through. Thank you for choosing our hotel, and we hope to welcome you back soon! .

10/10 Excellent

Ronald

Traveled with family and small children
Liked: Amenities
Awesome hotel, awesome restaurant and bar and awesome indoor pool
Stayed 2 nights in Feb 2024
Response from Holiday Inn Biltmore West on Feb 27, 2024
Thank you for your wonderful feedback! We’re thrilled to hear that you found Holiday Inn Biltmore West awesome, especially the restaurant and bar as well as the indoor pool. Your positive experience means a lot to us, and we look forward to welcoming you back soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice clean hotel and convenient to all the tourist areas. The bed was very comfortable to sleep in. We had a little problem with the air not working one night and they sent someone to try and fix it right away but it still didn’t work by the time we went to bed but they gave us both complimentary breakfast for the inconvenience. Very pleasant stay and I’d stay again.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Biltmore West on Feb 26, 2024
Thank you, Michelle, for taking the time to share your experience with us. We’re delighted to hear that you found our hotel clean, conveniently located, and our beds comfortable for a good night’s rest.We sincerely apologize for the inconvenience caused by the air conditioning issue during your stay. It’s great to know that our team responded promptly, and we’re glad that the complimentary breakfast offered was a satisfactory gesture of our commitment to guest satisfaction.Your willingness to return is the highest compliment we can receive, and we look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Ronnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and helpful staff
Stayed 1 night in Feb 2024
Response from Holiday Inn Biltmore West - Asheville on Feb 24, 2024
Thank you for your wonderful review, Ronnie! We are delighted to hear that you enjoyed our hotel and our staff. We work hard to maintain our facilities and to provide helpful service to our guests. Your feedback is very valuable to us and we appreciate your recognition. We hope to see you again soon and we thank you for choosing Holiday Inn Biltmore West. Please let us know if there is anything we can do to make your next stay even more pleasant.

6/10 Okay

Carol E.

Traveled with family
Liked: Amenities, property conditions & facilities
Our room faced the large parking lot which I very brightly lit at night. The light blocking drape would only extend a few inches so our room was very bright making it really difficult to sleep. The towels were stiff and scratchy.
Stayed 1 night in Feb 2024
Response from Holiday Inn Biltmore West - Asheville on Feb 24, 2024
Hello, Carol! Thank you for sharing your feedback with us. We are sorry to hear that you had a hard time sleeping due to the bright light from the parking lot. We apologize for the inconvenience caused by the drape and the towels. We value your comfort and satisfaction, and we will work on improving these issues. We appreciate your business, and we hope you will give us another chance to serve you better in the future. Please contact us directly if you have any questions or concerns. Thank you for choosing Holiday Inn Biltmore West!

4/10 Poor

Michelle

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Management on Feb 21, 2024
On behalf of the entire team at Holiday Inn, I want to extend our sincerest gratitude for choosing to stay with us during your recent visit. It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience with us.

10/10 Excellent

Yvonne Coleman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Biltmore and the mall hotel was quiet! Love it!
Stayed 3 nights in Dec 2023
Response from Holiday Inn Biltmore West on Feb 18, 2024
Thank you for sharing your experience! We’re thrilled that you enjoyed your stay at our hotel. Being close to the Biltmore House and the mall is indeed a great advantage, and we’re delighted that you also found us quiet. Your positive feedback means a lot to us, and we hope to welcome you back soon for another wonderful stay at Holiday Inn Biltmore West. Safe travels!

10/10 Excellent

Melissa

Traveled with family
Liked: Property conditions & facilities
The hotel is extremely well maintained and the rooms are spacious. I would definitely recommend staying here.
Stayed 1 night in Feb 2024
Response from Holiday Inn Biltmore West on Feb 18, 2024
Thank you for your kind review! We’re delighted to hear that you found our hotel extremely well maintained and enjoyed the spacious rooms. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Asheville. Safe travels!

10/10 Excellent

Maritza

Stayed 1 night in Feb 2024
Response from Holiday Inn Biltmore West on Feb 18, 2024
Thank you for taking the time to rate our hotel with 5 stars! We’re thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we’re delighted that we could do so for you. We can't wait to welcome you back again to Holiday Inn Biltmore West!

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 20, 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Deborah

Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 20, 2024
Thank you for staying with us. We hope to see you again soon!

8/10 Good

Christopher, Davie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Dec 2023
Response from Holiday Inn Biltmore West - Asheville on Jan 30, 2024
Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay at Holiday Inn Biltmore West. Your feedback is valuable to us, and we appreciate your kind words. We hope to have the pleasure of welcoming you back the next time you're in Asheville!

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was great and very clean. Will definitely be staying there again.
Stayed 1 night in Jan 2024
Response from Holiday Inn Biltmore West - Asheville on Jan 30, 2024
Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay with us and that our facility met your expectations. We take pride in providing a clean and comfortable environment for our guests, and we are delighted to hear that you found it to be so. We look forward to welcoming you back soon!

10/10 Excellent

Tamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value- pet friendly
Stayed 1 night in Jan 2024
Response from Holiday Inn Biltmore West on Jan 22, 2024
Thank you, Tamela! we are honored to have earned a 10/10 from you! We are pleased to hear that you enjoyed your stay with us, and that you found our accommodations to be perfectly suited for you and your fur family. We look forward to welcoming you back on future visits should you return again to the Asheville area. Happy travels!

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from dj on Jan 14, 2024
Hi Jennifer,So Glad you enjoyed your stay with us. I Invite you to return in the near future with us. Safe travels and journeys for you.Best Regards,DianaFront Desk Agent

10/10 Excellent

KRISTINE

Stayed 2 nights in Dec 2023
Response from Holiday Inn Biltmore West - Asheville on Jan 30, 2024
Thank you for choosing us and giving us a perfect 5/5 rating. We’re delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we’re thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

8/10 Good

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Biltmore West on Jan 22, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are honored to know we earned a great score from you. We hope that you might consider giving us another chance to exceed your expectations on a future visit.

10/10 Excellent

Kristin

Stayed 1 night in Dec 2023
Response from Holiday Inn Biltmore West on Jan 22, 2024
Thank you for staying at Holiday Inn Biltmore West. We are pleased to hear that you enjoyed your stay with us. I hope that you will give us the opportunity to serve you again on your next visit to the Asheville area!