Ratings based on 39 Verified Reviews

4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Nice hotel

Posted Feb 6, 2017
Pros: Quiet, close to our activities we were in town for.
Our stay was nice. The staff that we spoke with were very friendly and kind ladies. The hotel is being renovated, but it was still a nice place.
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Thank you for the 4-star review. We appreciate the feedback. We can not wait until the renovations are done, so the Hotel will look even more amazing!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Well priced and central location.

Posted Dec 12, 2016
Pros: The staff was exceedingly helpful and friendly. They paid attention to the breakfast buffet. They gave me additional time for checkout,
Cons: There was a hockey tournament in town. The pool and hallways were overrun with children who seemed to have little supervision.
I enjoyed my stay. This hotel had fruit and cookies available at the desk. The staff was very friendly and helpful My room was very roomy and I was surprised to find a whirlpool tub in the room (in addition to the shower). The room was comfortable and clean. The breakfast included fresh cooked eggs. I would definitely choose this location again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Mixed thoughts

Posted Dec 9, 2016
Great duvet. Would buy one. Room at 65 degrees on check-in. Nice bath accessories. Breakfast barely adequate. Food not hot.
5 out of 5
Recommended
for Everyone
by A verified traveler

west bend Wisconsin hotel

Posted Aug 29, 2016
The room was nice and clean. Breakfast was great. Only problem was there were too many people in the pool area.
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Thank you for the 5-star review. We appreciate your business and hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rosemount, MN

Comfortable room

Posted Aug 23, 2016
Pros: Cleanliness and furnishings. Loved the free breakfast!
Cons: Someone should be standing at the front desk at all times instead of having a bell and waiting for someone to appear.
Location: Great location, but hidden from certain directions. Could not find the hotel from where we were.
The room was clean and had very nice furnishings. The bed was comfortable. Enjoyed our stay!
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
We are glad that you enjoyed your stay. We will use your feedback as a training tool so that the Front Desk Associates understand exactly what it is our guests are looking for. Thanks again, and we hope to see you again when your travels bring you back to the area.
2 out of 5
by A verified traveler

Book a different hotel!

Posted Aug 2, 2016
They charge me $260 a night for a $50 a night hotel. It was rundown they didn't clean very good and the continental breakfast was a joke! We were there for 4 nights, & every breakfast they ran out of food plates silverware glasses before 9am. Says continental breakfast served from eight till 10:30. When I complained to the front desk I was told that they were not a restaurant and they were super busy and that's the best that they can do. I was floored! never ever again! Not worth the money!
Comment from Hotel Management
Aug 5, 2016 by Country Inn & Suites, Hotel Management
Thank you for taking the time to provide feedback on your stay. We have, and will in the future, use this as a training tool to provide a better experience for all of our guests/
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Posted Jul 19, 2016
Pros: Beds were comfortable, staff friendly, hot breakfast.
Cons: Make sure the key cards work the first and for all of the doors they are supposed to.
Location: Qdoba Restaurant for very fresh ingredients, Mexican food. Michealeno's Pizza was great as well, also has gluten free crust pizza.
We went for a family occasion, it was close to where we needed to be.
Comment from Hotel Management
Jul 20, 2016 by General Manager, Hotel Management
Thank you for taking the time to review Country Inn & Suites West Bend WI. We are sorry about the troubles you seem to have had with your keycards. We will have our Maintenance team check into the system and fix anything that may be wrong.
5 out of 5
Recommended
for Everyone
by A verified traveler from Abbotford wis

Easy access from the freeway.

Posted Nov 9, 2015
It was a lovely place to stay.and there continental breakfast was wonderful.
Comment from Hotel Management
Nov 11, 2015 by General Manager, Hotel Management
Thank you for taking the time to review Country Inn & Suites West Bend WI. We are pleased you enjoyed your stay, and hope to see you next time you are in the area.
3 out of 5
by A verified traveler

Ok Hotel

Posted Oct 12, 2015
Pros: It was a place to stay, easy access from the highway.
Cons: Move smoking area further away from door. Train employees at front desk to be attentive. Train staff to be gracious. Lower chlorine. Vacuum in pm.
Location: Close to highway.
This hotel is ok for a quick overnight stay, especially if you get up early. You cannot get breakfast after 9:30am when they refuse you and start to throw away the food. Were knocking on the door before 9 am to clean it, and vacuuming in the hall outside the rooms. They seem not to realize that not all guests are early risers, for a variety of reasons like crossing time zones or having a reason to be up at night. Lots of smoking outside the front door, so you should be comfortable with wafting smoke as you enter, and also the smell of chlorine from the pool which will greet you at the door and in the lobby. Desk staff was inattentive. In general I was surprised at the lack of professional hospitality. A very "locals" kind of place.
Comment from Hotel Management
Oct 13, 2015 by General Manager, Hotel Management
Thank you for taking the time to provide us feedback on ways we can improve Customer Satisfaction. We will include your comments in our next training session in order to provide a more comfortable stay for all guests.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 26, 2015
Pros: see above
Cons: Possibly signage to locate it in a back corner. Missed turnoff the first time around.
Location: Close to lots of stores, drug, fast food, gas, etc.
Very quiet. Well laid out facility. Breakfast choices and spaces were great. Could have used a little more hanging/drawer space. Parking and lighting in parking area great. Pool area very nice.
Comment from Hotel Management
Jul 27, 2015 by wbgeneralmanager, Hotel Management
Thank you for taking the time to write a review for Country Inn & Suites West Bend WI. We hope to see you again when your travels bring you back to the area. At your service Guy Fox General Manager