Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Randal

Bugs in Hotels.com

Posted Jul 7, 2016 on Hotels
Hotels.com reservation system failed and although I had a confirmation number, there were no vacancies at the hotel. With the help of the staff, I was able to locate the only vacancy in the area at a hotel for $60 more per night that was a 40 minute drive, so my vacation wasn't completely ruined.
Comment from Hotel Management
Jul 26, 2016
Although Expedia / Hotels .com made a reservation for you, our hotel had no record of the reservation. We were booked and had no vacancies. The issue was in your original reservation that was out of the hotels control. We are sorry that you were inconvenienced.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 13, 2016 on Hotels
4 out of 5
by Jesse from Providence, RI

Rustic and charming

Posted Nov 21, 2015 on Hotels
Quality Inn has a pretty consistent brand, but this location has more rustic charm and character than other Quality Inns. The staff were always friendly, rooms were nice and clean. If you don't like stairs or have a lot of luggage, it would be wise to request a ground floor room when you make the reservation. They do not have an elevator that can handle the luggage cart. My only disappointment was that the nightly rate was higher than any other Quality Inn I've stayed at before. Usually we just stay at a campground in the area, but this trip was in November and I don't have an RV.
Comment from Hotel Management
Jul 28, 2016 by Scott, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
4 out of 5
by A verified traveler

Posted Nov 17, 2015 on Hotels
Comment from Hotel Management
Jul 28, 2016 by Scott, Hotel Management
Thank you for taking the time to fill out our online survey. We hope to see you again!
4 out of 5
by Robert from Hartland

Old but Super Clean

Posted Nov 13, 2015 on Hotels
Older hotel but super clean. We do an annual bowling trip to West Branch and the Quality is where we will be staying from now on. Proves it doesn't have to be new to be clean.
4 out of 5
by A verified traveler from MI

Posted Oct 27, 2015
Comfortable with north woods feel. Very nice attached restaurant and friendly staff.
3 out of 5
by A verified traveler

My visit

Posted Oct 2, 2015
Pros: The employees were nice.
Cons: Replace your old mattresses and towels.
Location: I was there to work in the area.
The mattresses in both beds were very worn. The towels were thin and one was stringy when I took a shower. The hallways were like a maze with turns and unlabeled doors I had to go through. With the price I paid, I was expecting more. The hotel behind this one is $35 cheaper with better mattresses and towels. ...and free breakfast.
5 out of 5
by Scott from Ada Mich

Posted Sep 11, 2015 on Hotels
The hotel, room, and breakfast was great******
Comment from Hotel Management
Jul 28, 2016 by Scott, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
4 out of 5
by Selena

This traveler left a rating score only Posted Aug 31, 2015 on Hotels
4 out of 5
by Eileen from Flint

Great place

Posted Aug 21, 2015 on Hotels
Needed a place for one night, very nice..