A Terrible Experience.
Posted Feb 8, 2016 on Hotels
I booked this hotel through hotels.com for two days to accommodate my out-of-town military training. I drove nearly 4 hours after work to get to the hotel in West Columbia. I had to be up at 4:00 am the next morning for military training. When trying to check me in, the clerk said that "Expedia" did not recognize my card. I know Expedia owns hotels.com but as far as I know, their booking systems are separate, so I told her that I booked through Hotels.com not Expedia. She called Expedia. That didn’t help. She tried again and said it still wouldn't go through. Then she started telling me to call Hotels.com. I explained to her that the contract between Hotels.com and myself had already been executed, that the problem was between the hotel and hotels.com. I told her I had paid in advance through hotels.com. But she kept telling me Expedia didn't recognize my card. I kept insisting that my card had already been charged and I already paid. I asked her to check me in and have her boss sort out the booking problem in the morning, but she refused. Again, she tells me to call Hotels.com. I finally lost it. I demanded that she get the owner on the phone so that I could talk to him, and he also started pushing back, telling me to call Hotels.com. I told him this was an awful way to treat a paying customer. I told him that they should give me a room, and sort out THEIR payment problem in the morning. He finally agreed. Just short of an hour after arriving, I got a room.