Ratings based on 577 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for the money

Posted Jun 24, 2017
Came for TØP concert. It was close to the venue. Easy on and off the highway. A little confusing to find at first. Good breakfast and clean. Staff was nice.
Comment from Hotel Management
Jul 6, 2017 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
1 out of 5
by A verified traveler from US

Rude service, and no room

Posted Jun 7, 2017
After having my room booked for six weeks. We arrived at the hotel to be told by very rude uncaring person that he had booked our room to someone else because we did not check in by 5. Was not helpful and getting us another room.
Comment from Hotel Management
Jun 9, 2017 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. your credit card was decline for guarantee. We do not hold Room after 6pm if credit card decline on busy days but we waited until 8pm and no one called with good credit card to hold Room. also there was no contact information in reservation to hold person. I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Williamsville, NY

Nice, Clean, Hotel

Posted Jun 6, 2017
Pros: Cleanliness, nicely appointed, friendly staff.
Cons: The hot tub wasn't working.
We stayed here for two nights. The room was clean and the staff, for the most part (there was one evening staff that wasn't too helpful/friendly) were really nice. The breakfast was well-stocked and enjoyable. The hot tub wasn't functioning properly, which was disappointing but our kids enjoyed the pool, which was very clean. Overall it was a pleasant stay.
Comment from Hotel Management
Jun 9, 2017 by dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
4 out of 5
by A verified traveler

Posted Jun 4, 2017
Nice hotel. Management were nice and helpful. Television could have had more channels.
Comment from Hotel Management
Jun 9, 2017 by dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
4 out of 5
by A verified traveler

Comfort is key

Posted May 12, 2017 on Hotels
The rooms were a nice size and the beds were so comfortable. There was a country charm that I liked.
Comment from Hotel Management
May 16, 2017
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
3 out of 5
by Lynn

Posted May 11, 2017 on Hotels
Comment from Hotel Management
May 16, 2017
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
2 out of 5
by Joseph

Should've booked elsewhere.

Posted May 1, 2017 on Hotels
Not very pleasant at check in. Air conditioner unit extremely noisy. Could hear people walking on the floor in the room above at 6 am. Front desk changed the room for us because of the a/c. New room was better but still could hear the people walking in room above. Very annoying. Most likely will not return to this location.
Comment from Hotel Management
May 3, 2017
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
5 out of 5
by A verified traveler

Posted Apr 30, 2017 on Hotels
Comment from Hotel Management
May 3, 2017
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
3 out of 5
by A verified traveler

Posted Apr 25, 2017 on Hotels
Paid $116 for the room and at check in had to pay an additional $100 for incidentals which she said they would "hold" and had no idea when it would be released back to my card. I have never had to pay extra ahead of time especially $100. Rooms were just average and wasn't worth it for the price. Won't stay again.
Comment from Hotel Management
May 3, 2017
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017
Pros: Cleanliness and fast internet
Cons: The breakfast foods, specifically the eggs were terrible.
Location: No clue
Nice hotel. The entryway and check in areas were clean. Our room was clean. The breakfast leaves a lot to be desired. I keep writing because this surrey won't take a short answer. We will see if this is enough verbag.
Comment from Hotel Management
May 3, 2017 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!