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Reviews of Days Inn by Wyndham West Covina

2.5 out of 5
Days Inn by Wyndham West Covina
2804 E Garvey Ave S, West Covina, CA

Reviews

7.2

Good

Rating 10 - Excellent. 293 out of 939 reviews" "
Rating 8 - Good. 251 out of 939 reviews" "
Rating 6 - Okay. 174 out of 939 reviews" "
Rating 4 - Poor. 101 out of 939 reviews" "
Rating 2 - Terrible. 120 out of 939 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Shawn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, lace looked run down. Book of the picture and that wasn’t the room at all
Stayed 1 night in Mar 2024

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service
I will never stay at this place
Stayed 1 night in Mar 2024

4/10 Poor

Karla

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

jose

Disliked: Cleanliness, property conditions & facilities
I booked this location on March 15 and went there 430 and it wasn’t what I expected so I cancelled my reservation on the spot. contacted Expedia and the location tried to bill me which is unexceptionable being that I booked it a few hours before. Upon reading thier reviews I can see why… you should consider removing them from your recommendations list
Stayed 3 nights in Mar 2024

10/10 Excellent

Joe

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Martha, Bloomington

Disliked: Cleanliness
I didn't have any hot water in the shower.
Stayed 1 night in Jan 2024

2/10 Terrible

Saul

Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Magdalena

Stayed 1 night in Dec 2023

2/10 Terrible

Merle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay there again. Glad ot is over
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Stayed 2 nights in Nov 2023

8/10 Good

Ciara

Traveled with group
Liked: Cleanliness, staff & service
You can definitely hear the freeway in the room with the windows closed. Super basic hotel. All you got in the room was bar soap- no shampoo or lotion or anything. It was clean but run down and old. The hot tub had no water in it and I was crossing my fingers the elevator would make it to the third floor. The front desk lady was nice and helpful. There were some homeless people hanging out in the parking lot. It definitely didn't feel like a Wyndham hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Clarissa, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to stay near the area for a family event. The hotel seemed clean enough. It’s not the nicest facility but did the job just fine at a great price. Overall I would stay here again if I needed a cheap place to stay.
Stayed 1 night in Nov 2023

2/10 Terrible

Ashley

Stayed 1 night in Nov 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and out. Very clean.
Stayed 1 night in Oct 2023

2/10 Terrible

mia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Ot seems they punish you for bringing a dog putting you next to the side facing the freeway. Did not get any rest after a 8 hour drive from Tucson Arizona. Roaches crawling up walls in the hallway. Room’s pretty bad maintained.
Stayed 1 night in Oct 2023

10/10 Excellent

Aranza

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very limited parking. The staff was great!
Stayed 1 night in Oct 2023

8/10 Good

Diane

Stayed 1 night in Oct 2023

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a little tight with a full size truck but they accompanied us in every way possible.
Stayed 1 night in Oct 2023

8/10 Good

Kassandra

Stayed 1 night in Sep 2023

6/10 Okay

Robert

Disliked: Property conditions & facilities
The hotel was an average one it was an older hotel but it does not meet the standards of Wyndham without a complete remodel.
Stayed 3 nights in Sep 2023

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Cynthia

Stayed 2 nights in Sep 2023

6/10 Okay

Jhenero

Liked: Staff & service
It’s a nice place to stay if you just want a comfy place to sleep.
Stayed 2 nights in Sep 2023

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Omar

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It looks and feels old. It needs renovation
Stayed 1 night in Sep 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Angelica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We consistently had to get the keys reset!

2/10 Terrible

Monique

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bath tube was clogged couldn’t even shower cuz all the water stood in the tub told service desk and all they said was o make sure the drain holder is down when obviously I checked that
Stayed 1 night in Sep 2023

2/10 Terrible

Arthur

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend this place to anyone this Days Inn is straight nasty and very dirty. The owner/ manager is rude and disrespectful when i told him that i was charged an extra $25 a night for my service dog and was not offered a military discount since i'm a Marine Veteran he didn't want to give me a refund. The bed was uncomfortable very soft to sleep on and the towels had hair on them .The hallway was dirty the need to power wash and the elevator was dirty the parking is limited the landscaping in the back of hotel needs to be cleaned up.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Stayed 1 night in Sep 2023

6/10 Okay

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We needed to stay close for doctor appointments. Had my husband is disabled, requested room on bottom floor or close to elevator. Since we had my husbands service dog with us we had to be put in a pet area, was not close to elevator. Also Had to show proof of service dog; in all our travels throughout the US, I’ve never been asked to do so. Rooms are by street and freeway; windows Should be more sound proof.
Stayed 2 nights in Aug 2023

2/10 Terrible

Monique

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People outside asking for drugs as soon as u park and the room wasn’t cleaned very well the blankets had blood on them
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RUN AWAY!
Don't stay here!The hotel is infested with bed bugs! Such a run down place. I had a reservation. Upon arrival i was told there were no pet room available, so i had to pay extra for a double. I was ok with that. I parked in their parking lot at the back of the property, there was what look like a homeless tent on the lot. Still, i was trying to give them a chance. Passed the pool on the way to the room. It looked dirty like it hadn't been cleaned in days. Finally went to the room. At a glance everything looked ok. Until i pulled down the sheets to make the bed more comfortable. A giant brown stain on that sheet. Remind me of oxidized blood stain. OH No! I said ok, i have another bed. When i pulled the pillows from the headboard, there was a giant bed bug chillin on that pillow. I threw it off the bed, and killed it. I immediately called the front desk on a phone that didn't really worked. Had to keep wiggling the wire to hear a tone. Finally got the front desk. Was put on hold not once, 3 times. Then, after about 10 minutes, it was hung up. I decided I was done with this place. Packed my bags and booked a different hotel. Went down stairs and handed the key cards to staff Bridget. I recorded the talk with her where i explained the problem. I was told they just fumigated, so they know there's bugs. Was told 2 speak with Sam. Apparently there's no Sam that works there! Apparently the elusive managers name Shiraz. Giv me my $450! I also have pics, but it won't letme post
Stayed 2 nights in Aug 2023

10/10 Excellent

Teresa

Stayed 1 night in Aug 2023

10/10 Excellent

Samantha

Traveled with partner
Liked: Amenities
Nice stay
Stayed 2 nights in Jul 2023

4/10 Poor

Joe

Stayed 1 night in Jul 2023

6/10 Okay

Andres

Liked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Gricelda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel Experience
The clerk was rude, when we spoke to him he said, yeah I’m rude & proud of it.” Rooms were second rate, would have been better at a Motel 6. Went with family with infant, no crib available. Definitely would never return & telling all friends & contacts on social media this place is sketchy. Requesting a full refund!!!
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 15, 2023
Dear Guest,Thank you for staying at our hotel during your last visit to our area. We welcome your review and comments. We apologize for the staff's rude behaviour. Hotel staff has been given special training for communication improvement with guests. We have also taken all steps to ensure that our guests get the best services and hospitality during their stay. We invite you once again to choose our hotel again and feel the new experience of hospitality. Sincerely,Hotel Manager

4/10 Poor

Thomas

Stayed 3 nights in Jul 2023

6/10 Okay

Fermin, San Marcos

Stayed 1 night in Jul 2023

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service
Person at the front desk was great! She got me checked in very quick. She was very friendly.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 1, 2023
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

4/10 Poor

Zareen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 1, 2023
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

10/10 Excellent

Tik

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Clean room and sheet. Simple breakfast tasted alright. Only downside was my room window was facing 10 freeway so it was noisy all night
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 15, 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager