The person who cleaned our room was terrible , moved my things around , even moved my book to the drawer ( didnt even know it until searching for quite a while) . Moved my tissue box beside the bed to the toilet. This is not good. Shouldnt move around somebody's stuffs around the room. Especially moving it to the drawer that i wouldnt know.
Comment from Hotel Management
Jan 19, 2017 by Guest services team, Hotel Management
On behalf of Hotel Staff, I apologize that our housekeeping services failed you during your accommodation. Guest feedback is vitally important to us. In fact, without seeing our world through the eyes of those who truly matter, our guests, we wouldn’t be able to perform optimally. That’s why we want to be sure that every guest's voice can be heard whenever there’s positive or negative feedback to be given. As such, your comments have been forwarded to the appropriate department leaders for review. These are certainly items they should be aware of. I regret that your visit was less than ideal.
Thank you for choosing The Holiday Inn, West Covina.