Ratings based on 409 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from sandimas

Good locational

Posted Feb 19, 2017
Staff was friendly and helpful and the room was nice and clean .
Comment from Hotel Management
Feb 20, 2017 by Guest Services Team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted that the staff and accommodation made your stays very memorable. Please continue returning to us for your next accommodation and we will continue to welcoming you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
4 out of 5
Recommended
for Everyone
by A verified traveler from Paso Robles, CA

Good Location!

Posted Jan 28, 2017
Great hotel if attending the Pomona Fairplex! Staff was difficult to understand!
Comment from Hotel Management
Feb 2, 2017 by Guest Services Team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from IHG Rewards Club members, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that you found out location was great during your visit but sorry for harder time to your understanding. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
4 out of 5
Recommended
for Everyone
by A verified traveler

check out swiftly , I need to catch the flight so

Posted Jan 24, 2017 on Orbitz
Pros: location and location
Cons: nothing is unexpected
Location: buying Panda Express
I like the location it was quiet and people is nice
Comment from Hotel Management
Jan 27, 2017 by Guest Services Team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that you have enjoyed the hotel's location, quietness and friendly services. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina
4 out of 5
by A verified traveler

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that you have enjoyed your memorable stays. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina
5 out of 5
by william

This traveler left a rating score only Posted Jan 19, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Jan 15, 2017 on Orbitz
The person who cleaned our room was terrible , moved my things around , even moved my book to the drawer ( didnt even know it until searching for quite a while) . Moved my tissue box beside the bed to the toilet. This is not good. Shouldnt move around somebody's stuffs around the room. Especially moving it to the drawer that i wouldnt know.
Comment from Hotel Management
Jan 19, 2017 by Guest services team, Hotel Management
Greetings, On behalf of Hotel Staff, I apologize that our housekeeping services failed you during your accommodation. Guest feedback is vitally important to us. In fact, without seeing our world through the eyes of those who truly matter, our guests, we wouldn’t be able to perform optimally. That’s why we want to be sure that every guest's voice can be heard whenever there’s positive or negative feedback to be given. As such, your comments have been forwarded to the appropriate department leaders for review. These are certainly items they should be aware of. I regret that your visit was less than ideal. Thank you for choosing The Holiday Inn, West Covina.
4 out of 5
by Dave

Posted Jan 14, 2017 on Hotels
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that you have enjoyed the services and accommodation during your visit. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
5 out of 5
by A verified traveler

Posted Jan 13, 2017 on Hotels
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that you have enjoyed the hotel's services. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
5 out of 5
by Kyle

Posted Jan 11, 2017 on Hotels
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted that the overall hotel's staff, offerings and accommodation made your stays very memorable. Please continue returning to us for your next accommodation and we will continue to welcoming you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
5 out of 5
by Garrett

Posted Jan 9, 2017 on Hotels
When my husband and I was checking in the staff named James was so kind and sweet so I stayed two days more. Cheap price and clean
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted that the overall hotel's staff James, price and accommodation made your stays very memorable. Please continue returning to us for your next accommodation and we will continue to welcoming you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.