We were exhausted. The room was super clean and the bed very comfortable. The coffee downstairs was barely warm but I just stuck in the microwave.
Nice place if you just need a good bed!
Comment from Hotel Management
Jan 10, 2017 by Guest Services Team, Hotel Management
We are deeply concerned whenever our loyal guests, like you, are faced with challenges during their stay. We know how much customers like you look forward to visiting West Covina and we are committed to delivering products and services that make it easy for everyone to enjoy their stay at our hotel. I am truly sorry that we did not provide the level of guest service about the coffee offerings that you expected and deserved. If you ever have any concerns about the quality of our service or products, please do not hesitate to contact the manager on duty immediately. It is our goal to assure your complete satisfaction during your stay with us.
Thank you for choosing The Holiday Inn, West Covina.