Ratings based on 459 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, CA

Comfort at it's best

Posted Sep 6, 2017
We had just stayed at a really REALLY crappy hotel and check out early. This upgrade was perfect. The bed was so comfortable and clean. Far from Hollywood but worth it. Only downside is that the breakfast is not included here. There is a restaurant though in the lobby. Looks afforadable and nice. We made use of the pool too. Staff recommended a restaurant that was so delicious we went back two more times!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel close to malls and restaurants

Posted Sep 3, 2017
It was a good and relaxing stay. The bathroom was stuck and span. They have single serve keurig in the room. Although we were given the farthest room from the elevator, i think it's also the smallest one. The sheets ang towels smelled good, the hotel carpet needs deep shampooing though... Overall, it's a nice hotel to go to, not too pricey but the cleanliness and service was all good.. oh! Did I mention that they have bath and body works for their toiletries.. 😊
Comment from Hotel Management
Sep 4, 2017 by Guest Services Team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from IHG Rewards Club members, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that our hotel's cleanliness and amenities have made your stays very memorable. We also appreciated the candid feedback about the hotel's carpeting that we are currently improving our hotel's interiors. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Posted Sep 2, 2017
Pros: Near the shopping center
Cons: Remove used towel
Location: Near the shopping center and restaurants
Check in and out is fast and near shopping center and restaurants
Comment from Hotel Management
Sep 4, 2017 by Guest Services Team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from IHG Rewards Club members, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that our hotel location and registration services have made your stays very memorable. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet & friendly

Posted Aug 29, 2017
We enjoyed our stay. Thank you to the entire holiday inn staff
Comment from Hotel Management
Sep 4, 2017 by Guest Services Team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that our entire staff has made your stays very memorable. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Aug 23, 2017
Very nice stay, we enjoyed the pool and the room. Very clean, price was ok for a family of 4
Comment from Hotel Management
Aug 29, 2017 by Guest Services Team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted that the hotel's price, pool and accommodation made your stays very memorable. Please continue returning to us for your next accommodation and we will continue to welcoming you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento CA

stink

Posted Aug 17, 2017
Pros: Quiet
When AC in on, it blow out bad odor like urine. unfriendly staffs, and felt unwelcome specially toward to a non white person.
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle

nice hotel close to major highway and shopping ctr

Posted Jul 13, 2017
Free parking, nice location Shopping center close by, very convient
Comment from Hotel Management
Jul 24, 2017 by Guest Services Team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that our hotel facilities and location have made your stays very convenient and memorable. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Great...Had an issue with the AC unit but it was fixed in a timely manner. Hotlebisnclose restraunts and shopping.
Comment from Hotel Management
Jul 24, 2017 by Guest Services Team, Hotel Management
Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from IHG Rewards Club members, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that our staff have assisted on handling any problem and our location has made your stays very memorable. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 4, 2017
Clean room, great breakfast, near shopping and restaurants, staff very helpful and professional
Comment from Hotel Management
Jun 13, 2017 by Guest services team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that our hotel's facilities, accommodation, location, staff and dining services have made your stays very memorable. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 4, 2017
A little smile from the workers there will be nice but they seems like they all too tired or not happy
Comment from Hotel Management
Jun 15, 2017 by Guest services team, Hotel Management
Greetings, We are deeply concerned whenever our guests, like you, are faced with challenges during their stay. We know how much customers like you look forward to visiting West Covina and we are committed to delivering products and services that make it easy for everyone to enjoy their stay at our hotel. I am truly sorry that we did not provide the level of guest service that you expected and deserved. If you ever have any concerns about the quality of our service or products, please do not hesitate to contact the manager on duty immediately. It is our goal to assure your complete satisfaction during your stay with us. Thank you for choosing The Holiday Inn, West Covina.