Ratings based on 367 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Feb 20, 2017
Outdated bathrooms, low water pressure in the shower, chips in floor tile in the bathroom. No coffee in lobby @ 4 AM the time I had to leave to catch my flight. The staff was excellent. Prompt and very courteous!
3 out of 5
Recommended
for Everyone
by A verified traveler from sandimas

Good locational

Posted Feb 19, 2017
Staff was friendly and helpful and the room was nice and clean .
Comment from Hotel Management
Feb 20, 2017 by Guest Services Team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted that the staff and accommodation made your stays very memorable. Please continue returning to us for your next accommodation and we will continue to welcoming you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
4 out of 5
Recommended
for Everyone
by A verified traveler from Paso Robles, CA

Good Location!

Posted Jan 28, 2017
Great hotel if attending the Pomona Fairplex! Staff was difficult to understand!
Comment from Hotel Management
Feb 2, 2017 by Guest Services Team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from IHG Rewards Club members, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that you found out location was great during your visit but sorry for harder time to your understanding. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2017
Pros: The bed and wonderful pillows
Location: We only visited family. Don't know what there is to do locally though there was lots of shopping and many restaurants very close by!
We were exhausted. The room was super clean and the bed very comfortable. The coffee downstairs was barely warm but I just stuck in the microwave. Nice place if you just need a good bed!
Comment from Hotel Management
Jan 10, 2017 by Guest Services Team, Hotel Management
Greetings, We are deeply concerned whenever our loyal guests, like you, are faced with challenges during their stay. We know how much customers like you look forward to visiting West Covina and we are committed to delivering products and services that make it easy for everyone to enjoy their stay at our hotel. I am truly sorry that we did not provide the level of guest service about the coffee offerings that you expected and deserved. If you ever have any concerns about the quality of our service or products, please do not hesitate to contact the manager on duty immediately. It is our goal to assure your complete satisfaction during your stay with us. Thank you for choosing The Holiday Inn, West Covina.
5 out of 5
Recommended
for Everyone
by A verified traveler

Extremely nice hotel for the area

Posted Dec 31, 2016
Pros: Very nice greeting and ease at check in. Loved the sutle Christmas lights when I pulled under the canopy to check in.
Cons: Nothing needed improvement.
Location: Shopping ....freeway access and plenty of resturant choices.
I know this hotel had been renovated about a year ago but I had no idea how beautiful it was inside. Gorgeous decor and extremely clean and quiet. There is even a resturant in the hotel. Plenty of parking and nice clean elevators. This hotel has thought of every convenience for the guest. I will definitelty add it to my list of places to stay. Very reasonable rates.
Comment from Hotel Management
Jan 1, 2017 by guest services, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that all of the hotel services, facilities and location made your stays very memorable. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Place!

Posted Dec 24, 2016
Pros: Friendly staff!
Cons: Maybe an instruction sheet next to thermostat on how to use ac/heater! Had a little trouble figuring out!
Location: Walking distance to several restaurants. Shopping near by!
Rooms were nice and clean. Comfortable bed! I was on first floor and thought it would be noisy but was very quiet!
Comment from Hotel Management
Dec 25, 2016 by Guest Services Team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that your hotel experience with us was very memorable. We also would take your suggestion seriously in order to improve guest's overall experience. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2016
The beds were a bit hard I could not get a good nite sleep.
Comment from Hotel Management
Dec 25, 2016 by Guest Services Team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that your hotel experience with us was very memorable. We also would take your suggestion seriously in order to improve guest's overall experience. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent stay, very helpful & accomodating staff.

Posted Dec 1, 2016
Had a great stay, only issue was with our sink but it was quickly addressed and fixed promptly. Only thing I would suggest is for housekeeping to make more rounds to turn over rooms. Two times when housekeeping came early and we were sleeping, they didn't come back during the day so upon leaving for the day on our return to the room it still hadn't been turned over. Otherwise, had a very pleasant stay. Would stay again.
Comment from Hotel Management
Dec 3, 2016 by Guest Services Team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that you have enjoyed the hotel's services and appreciated your suggestion of improvement. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2016
Hotel in nice condition, close to a few stores. Overall a nice place.
Comment from Hotel Management
Nov 30, 2016 by Guest services team, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from you, as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that you have enjoyed the hotel's condition and location. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.
5 out of 5
by A verified traveler

great hotel

Posted Nov 24, 2016 on Hotels
clean and great staffs
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Greetings, Thank you for taking the time to write us about your recent stay at our property. We always appreciate candid comments, especially from , as it is the most accurate measurement of our success at providing the best services and products to our most valued guests. We are delighted to know that our cleaning and friendly services have made your stays very memorable. Please continuously return to us for your next accommodation and we would continuously welcome you with our best hospitality. Thank you for choosing The Holiday Inn, West Covina.