Ratings based on 111 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by Michelle

Great golf getaway!

Posted Aug 22, 2017 on Hotels
Excellent stay ! Wonderful staff ! Great location !
Comment from Hotel Management
Aug 29, 2017 by Nocona, Hotel Management
We are just thrilled to hear how much you enjoyed your recent stay with us! Thank you for sharing.
5 out of 5
by Stacey from Chicago IL

great place, great price

Posted Aug 19, 2017 on Hotels
everything was great!
Comment from Hotel Management
Aug 29, 2017 by Nocona, Hotel Management
Thank you for sharing. We pride ourselves in delivering a memorable experience. We are delighted to hear you enjoyed your stay.
4 out of 5
by A verified traveler

Posted May 1, 2017 on Hotels
very friendly staff everthing clean and tidy
Comment from Hotel Management
May 15, 2017 by Nocona, Hotel Management
Thank you for choosing to stay at the Residence Inn at Jordan Creek, and for sharing your experience. We are delighted to hear you found our staff friendly and hotel clean. Our team works hard to make sure each guest feels welcomed and cared for. We hope to see you the next time your travels bring you to the Des Moines area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Close to interstate, shopping and restaurants.

Posted Mar 13, 2017
Pros: Very nice and convenient.
Cons: Address shown on my confirmation did not match with our GPS so had to use Google on our phones to find the hotel.
Location: Location was fine and had several choices for eating, etc.
Stay was very good. Breakfast the first morning was not good, food was cold but when I informed the manager the next day, she made sure everything was hot. The second morning coffee urns were empty but when the manager was informed she immediately took care of it.
Comment from Hotel Management
Mar 13, 2017 by Nocona, Hotel Management
Thank you for staying with us. I am delighted to hear that the staff was quick to assist. Our address can be a little tricky as we are located within the Jordan Creek Town Center. If not using Google we suggest using the address 160 S 68th St. for GPS. Thank you for staying, we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2017
Cons: I didn't like the noise the toilet makes in your room when the person in the next room uses theirs.
I enjoy my stay would stay here again and recommend to friends and family
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you for sharing. I am delighted to hear that you enjoyed your stay despite the noise from the other room. We look forward to welcoming your friends and family when they are in the Des Moines area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

The Residence Inn

Posted Jan 19, 2017
Pros: We liked the small apartment style living and free breakfast.
Location: The location is within walking distance to the Jordan Creek shopping mall where there are many restaurants and good shopping.
the Residence Inn by Marriott was within walking distance of the Jordan Creek shopping mall. It not only served a good breakfast, but food at dinner time which was a pleasant surprise since the weather was so cold. The staff was friendly and helpful and I would recommend it.
Comment from Hotel Management
Feb 4, 2017 by Nocona, Hotel Management
Thank you for staying at the Residence Inn at Jordan Creek. We work hard to make sure each and every guest feels welcomed and cared for. I am happy to hear that the staff did just that. As a valued guest we appreciate your feedback and hope to see you in the future.
5 out of 5
by John

Great hotel in West Des Moines

Posted Jan 16, 2017 on Hotels
We were two adults travelling with two teenage girls, so we stayed in a two bedroom suite. This is one of the few chains that has this option, and the privacy was nice. The girls enjoyed the indoor pool and hot tub. Hotel is situated across from a very nice mall with excellent dining options and movie theater in a very nice area. The complimentary breakfast had many options, and was overall very good.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thank you for comments. I am delighted to hear that the two bedroom suite worked out so great for your family. It sounds like you were able to take full advantage of our location and amenities. Thank you again for sharing your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, close to shopping, restaurants, freeways.

Posted Jan 1, 2017
Pleasant stay, enjoyed the breakfast the morning!
Comment from Hotel Management
Jan 9, 2017 by RI Team, Hotel Management
Thank you for choosing the Residence Inn for your recent stay. We are delighted to hear that you were able to start your day off right with a good breakfast. We hope you consider us the next time your travels bring you to West Des Moines.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Great location for a shopping trip.

Posted Nov 6, 2016
Location: We left the car parked at the hotel and walked to Jordan Creek Mall.
We stayed in a 2 bedroom 2 bath suite. One of the bathroom's shower would only trickle water out. Otherwise room was large and comfortable.
Comment from Hotel Management
Nov 27, 2016 by RI Team, Hotel Management
Thank you for staying at the Residence Inn and for sharing your experience. We are pleased to hear you found our location convenient and comfortable. I apologize for the water issue in the shower. I have passed the information along to our engineering team.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Des Moines, IA

Posted Oct 9, 2016
Great layout for the 5 of us; didn't have enough washable dishes at breakfast so everyone was using disposable stuff.
Comment from Hotel Management
Oct 12, 2016 by Management, Hotel Management
Thank you for choosing to stay at the Residence Inn at Jordan Creek Town Center. We are delighted to hear that you enjoyed your stay and the layout of our suites. We will look into your concern addressing breakfast. Please join us the next time you are in the Des Moines area. Sincerely, Management Team