Hi Kenneth,We're so sorry to see we failed to meet your expectations during your recent stay with us. We understand how aggravating incidental holds can be when staying at hotels. We hope your next experience is much better.

Dear Korbin, Thank you for choosing Extended Stay America for your visit. We are glad that you had a pleasant stay overall. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Jose,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.

One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago - Elgin - West Dundee takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve

Dear Alex, Thank you for taking the time to share your review. We apologize for the condition of our suites not being up to par and for any inconvenience caused by switching rooms after your arrival. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Chicago.Sincerely,Hotel Management

Dear Bethsaida, Thank you for your recent review of your stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Jorge, Thank you for sharing your thoughts on your recent stay with us. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We sincerely apologize that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve. We look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Brandon, Thank you for your review. We are sorry for any frustrations you experienced with your reservations. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management

Dear Luqman, Thank you for your review of Extended Stay America. We are thrilled to receive your generous comments and that you found our hotel so comfortable and spotless. Hosting you again when you return to the city would be an honor. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Christine, Thank you for reviewing our hotel. We are sorry for the maintenance issues you experienced during your recent stay. While our engineering department strives to work as quickly as possible to get everything fully operational, we apologize for any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Jacqueline, On behalf of our team at Extended Stay America, thank you for the excellent rating. We're thrilled to hear that you enjoyed every aspect of your stay with us, from the room to the breakfast. Our team takes pride in providing great customer service to ensure our guests have a memorable stay. Your kind words are truly appreciated, and we hope to welcome you back soon for another fantastic visit.Sincerely,Hotel Management

Thank you for taking the time to provide your positive feedback, see you in your next stay!Management.

Dear Rajeev, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting to be checked in. In high occupancy times, slight delays can occur, and we want to extend our gratitude for your patience with this situation. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear albert, We are happy you chose Extended Stay America for your recent visit to Chicago. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. Thank you for taking time out of your day to recognize our efforts, and we hope to see you again soon.Sincerely,Hotel Management

Dear Paul, Thank you for choosing us. We are sorry for your experience on arrival and the delay in the check-in process. Please allow us to review our process, and in the meantime, you can connect with our hotel desk for further assistance. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management

Dear Ramasastry, We apologize for your disappointing stay and any inconveniences you experienced. We take your feedback seriously and will address concerns with our team. We apologize for any miscommunication and inconvenience with the breakfast area. We'll review our processes and take the necessary steps for a better experience in the future. We value your feedback and hope to make it up to you.Sincerely,Hotel Management

Dear Vaibhav, We thank you for taking the time to share your recent experience at our hotel. We are sorry to disappoint you that you found our hotel expensive. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites, which include fully equipped kitchens, we are of great value relative to many other hotels in the area. Therefore, we regret not meeting your expectations regarding the property and the price you paid. Thank you again for your feedback, and we hope you will allow us to host you again.Sincerely,Hotel Management

Dear Connie, Thank you for your recent stay at Extended Stay America. We apologize for the cleanliness issues in your bathroom and kitchen and the condition of the couch. We appreciate your feedback and will work to improve our services. We are glad you had a positive check-in experience and hope to provide an even better stay in the future.Sincerely,Hotel Management

Dear Guest, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Walter, Thank you for being our guest and sharing your experience. We are glad you loved your guest room, but we are sorry for the inconvenience you experienced due to our ongoing remodel. We hope you can return when the work is complete, as we would like you to experience our new and improved accommodations. Thank you again, and safe travels.Sincerely,Hotel Management

Dear Jasmine, Thank you for your excellent review of your recent stay at Extended Stay America! We are thrilled to hear that you enjoyed your stay with us, especially our attentive front desk staff and that our in-room amenities like ovens and hot water made your stay more comfortable. We take pride in providing exceptional service to our guests and will surely pass along your kind words to Meriam and the rest of our team. We appreciate your patronage and look forward to welcoming you back to our hotel soon!SincerelyHotel Management

We are happy to hear that you had a pleasant stay with us. We look forward to welcoming you again in the future

Dear Patricia, Thank you for reviewing your recent visit. Our team strives to provide a clean and safe environment for every guest. Therefore, we are sorry that this was not your experience, and we sincerely regret the issues that impacted your stay. We assure you that the problems you faced do not meet our standards. When we receive reviews such as yours, it is always addressed with the concerned associates to ensure we are giving the services and accommodation that are expected from us. We hope to have another opportunity to show our commitment to exceeding your expectations.Sincerely,Hotel Management

Thank you for your review. We are happy to hear that you had a pleasant stay. We look forward to welcoming you back in the future.