Outdoor pool

Reviews of Galveston Inn & Suites Hotel

2.5 out of 5
Galveston Inn & Suites Hotel
7220 Broadway, Galveston, TX

Reviews

7.4

Good

Rating 10 - Excellent. 375 out of 1008 reviews" "
Rating 8 - Good. 247 out of 1008 reviews" "
Rating 6 - Okay. 147 out of 1008 reviews" "
Rating 4 - Poor. 102 out of 1008 reviews" "
Rating 2 - Terrible. 137 out of 1008 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Renada

Traveled with family
Liked: Staff & service
Lady at front desk was very helpful.
Stayed 1 night in Mar 2024

2/10 Terrible

Jane

Disliked: Cleanliness, amenities, property conditions & facilities
Rated as 3 star when it was a 1 star. Remodeling mess was left in the room. Tv did not work. AC barely worked. The site should have let us know the property was under renovation. Sloppy clean up in room. Sheet rock powder all over the floor. Glue or putty or something in bathtub. Stains on sheet. I probably will not use this booking site again.
Stayed 1 night in Mar 2024

4/10 Poor

Janya

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Furniture was broken. Chair had nasty stains all over it. Do not recommend at all.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk customer service…Tallia is a wonderful hotel front desk manager.
Stayed 1 night in Mar 2024

2/10 Terrible

Susan

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very dirty not worth the money
Stayed 1 night in Mar 2024

6/10 Okay

daniel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The first room they put us in was really dirty and nasty
Stayed 2 nights in Feb 2024

2/10 Terrible

Vasile

Stayed 1 night in Mar 2024

8/10 Good

Jim, Collinsville

Stayed 1 night in Feb 2024

6/10 Okay

Christopher

Disliked: Cleanliness, property conditions & facilities
Room service didn’t clean the room for the whole stay I was there. Towels had to be exchanged at the front desk rather than being replenished by house keeping each day.
Stayed 4 nights in Feb 2024

2/10 Terrible

Emily, new braunfels

Traveled with partner
Disliked: Staff & service
We didn’t stay in the hotel . They do not have a free parking anymore. We used to stayed there a lot it times. They changed the parking rules and they didn’t notify us. We had to go and find another hotel. And they didn’t credit our money back. They should notify us of that charge. We are very unhappy about this.
Stayed 1 night in Mar 2024

8/10 Good

Johanna

Traveled with family
Liked: Amenities, property conditions & facilities
Great staff!! The office manager and lady working late night on Friday was very helpful
Stayed 3 nights in Feb 2024

2/10 Terrible

Dr. Stacy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk Clerk was rude the room smelled like urine, I never stayed but the owner wanted to charge me for a one day stay. I only walked into the room it smelled horrible, went back to the front desk and left. The Clerk was on her personal phone the entire time.
Stayed 4 nights in Feb 2024

8/10 Good

Federico

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and roomy. Showers are nice and have good pressure. DirecTV on the TV's
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved being able to leave my car parked there during my cruise. Looking forward to the updates being finished.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and professional. Room is large and clean. Perfect overnight before cruise!
Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with our first room but the lady in the front was very quick in getting us a new room!
Stayed 1 night in Feb 2024

4/10 Poor

Mary, Red Feather Lakes

Traveled with group
No coffee in lobby area. Room set up for coffee was present . Towels old and very thin. No closet or hanging hooks for coats. Limited vendor machine choices for food.
Stayed 1 night in Feb 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible. I requested a room on the quiet side of the hotel which was denied. Employees were rude, incompetent and unprofessional Entire hotel reeks of mold and mildew. Dirty used towels left in bathroom from previous guests. Bed linen with nasty visible stains.I would advise anyone to stay far far away from this roach hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Sergio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and friendly check in!!
Stayed 1 night in Feb 2024

10/10 Excellent

Greg

Stayed 1 night in Jan 2024

8/10 Good

Markya

Liked: Staff & service, amenities
Nice place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Raymyrna J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the front desk was very good at his job and very personable.
Stayed 1 night in Feb 2024

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was adequately clean and staff was helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Darlene o

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked this hotel because i was able to leave my car for a week while on a cruise for no charge as long as I stayed at the hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

patricia

Stayed 1 night in Jan 2024

8/10 Good

John

Traveled with family
Liked: Staff & service, amenities
I was really nervous after reading some of the reviews. Overall it was a pleasant stay. The property is under construction, they told me by March be or May they would be a Holiday Inn so improvements are necessary. Housekeeping needs to tighten up but other than that we enjoyed our night.
Stayed 1 night in Jan 2024

10/10 Excellent

Darlene o

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Bobby

Stayed 1 night in Jan 2024

10/10 Excellent

Annette

Liked: Staff & service
There's a lot of construction going on all the way around the property at this time. The property itself is a little bit older. It was comfortable affordable and close to the cruise terminal. The staff at the front desk is outstanding they actually get five stars
Stayed 1 night in Jan 2024

8/10 Good

Marilyn

Stayed 1 night in Jan 2024

2/10 Terrible

Carissa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms smelled of smoke and/or musty even though we were told they were non smoking rooms. There was some mold in restrooms, sheets were thread bare and rough. A member of our party fell through the floor in the bathroom of 2nd floor
Stayed 1 night in Dec 2023

8/10 Good

June

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Johnnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great Value
Stayed 1 night in Dec 2023

8/10 Good

Krystal

Traveled with partner
Liked: Cleanliness, staff & service
Still looks like its under remodel, the new staff are friendly and gets you check in quick
Stayed 1 night in Dec 2023

8/10 Good

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, very nice! This place was excellent. Definitely coming back!
Stayed 2 nights in Dec 2023

8/10 Good

Danielle

Traveled with family
Liked: Staff & service, property conditions & facilities
Room was good. Door was a little hard to open at first and room keys got demagnetized after the first night.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dianna

Stayed 1 night in Dec 2023

4/10 Poor

Rebecca

Traveled with group
Disliked: Property conditions & facilities
An average hotel but smelled of mildew, I got sick
Stayed 1 night in Dec 2023

2/10 Terrible

Peggy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast not even a donut. Selling out to holiday inn. Dirty room.cold water for bathing ice machine replaced with humidifier smells moldy throughout the place
Stayed 2 nights in Dec 2023

4/10 Poor

Janey

Disliked: Cleanliness, property conditions & facilities
Not so good stay
The first time I stayed, I booked a second time because it was really good. This time, the bathroom sink filled up with water and had puke floating that was clogged in the drain. We were moved to another room and the bathtub was full of what looked like pubic hair. I was pretty disappointed with this stay.
Stayed 1 night in Dec 2023

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Velma

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Dec 2023

6/10 Okay

Nathan

Stayed 1 night in Dec 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Dec 2023