Ratings based on 813 Verified Reviews

3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Lakefield, Ontario

Posted Nov 13, 2017
It was a fine hotel. Needs updated. Could be a little cleaner. No microwave or fridge in room.
Comment from Hotel Management
Nov 14, 2017 by Melanie, Hotel Management
Thank you for letting us know how you enjoyed your stay. We do offer Fridges in all are guests rooms, and microwaves available in the guest halls or by request in the rooms. For your next stay with us we will ensure you have a microwave also in your room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Belleville

Overnight to see a show at Canadian Tire Place

Posted Nov 12, 2017
Pros: Location, Staff and Room. Breakfast was very good.
Cons: Make free breakfast consistent through out the chain.Toronto means anything on the menu. Ottawa means $8.00.Pembroke means $6.00.hotel cost less in TO
Location: Close to HWY. Lots of shopping nearby.
Good location, Tim Hortons right across the street for those that need their coffee. Lots of food choices around including a location on site. Had breakfast there it was great. The hotel staff and wait staff were awesome. Room was good, clean and would stay again. Thank-you,
Comment from Hotel Management
Nov 13, 2017 by Melanie, Hotel Management
Thank you for taking the time to review our hotel. We appreciate all feedback from our guests and look forward to seeing you again.
2 out of 5
by A verified traveler from Toronto

Expensive roadside motel

Posted Nov 6, 2017
While the hotel was acceptable, the quality was typical of a roadside motel that typically charges much less per night.
Comment from Hotel Management
Nov 10, 2017 by Melanie C, Hotel Management
I'm very sorry to hear that you did not enjoy your stay with us at the Best Western Plus Ottawa Kanata hotel. We take all feedback from our gusts seriously and this will be shared to improve the quality.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Short drive to Canadian Tire Centre for Sens games

Posted Oct 24, 2017
Nothing fancy, but good spot for an overnight in Kanata area and short easy drive to Canadian Tire Centre. Room was clean, staff friendly. New sports bar on site now serves breakfast.
Comment from Hotel Management
Oct 25, 2017 by Julie, Hotel Management
Good Afternoon, Thank you for taking the time to review your stay at the Best Western Plus Ottawa. We appreciate your comments and look forward to welcoming you back.
3 out of 5
by A verified traveler

Posted Oct 20, 2017
Mediocre quality of decor, paint bubbling on bathroom door, and room very dark.
Comment from Hotel Management
Oct 20, 2017 by Julie, Hotel Management
Good Afternoon, Thank you for taking the time to comment on your recent stay at the Best Western Plus Ottawa. We value your opinion and share on a regular basis with our team to make improvements and necessary changes. I would invite you to return to us in the future to enjoy our renovated spaces. We have just recently completed our common hallways, lobby, front desk and have a brand new restaurant. The next project will encompass our guestrooms so would encourage you to give us the opportunity to exceed your expectations on your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2017
Loved the restaurant as well. Staff are friendly and helpful. Checkout time was flexible which was very nice and accommodating. Location was good.
Comment from Hotel Management
Oct 20, 2017 by Julie, Hotel Management
Good Afternoon, Thank you for taking the time to review our property. We are pleased that enjoyed your stay and look forward to welcoming you back sometime soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Posted Oct 11, 2017
Nice hotel 10 minutes away from our cousins place.
Comment from Hotel Management
Oct 13, 2017 by Julie, Hotel Management
Good Afternoon, Thank you for taking the time to comment on your recent stay at the Best Western Plus Ottawa. We look forward to welcoming you back when you visit family.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fergus, Ont. Canada

First floor access to the outside, which is great

Posted Oct 9, 2017
Pros: All of it!
Cons: Ice maker on main floor.
Location: Was close to everything, within 15 minutes I was downtown.
Great place for me and my dogs. Main floor with a sliding door to outside was most effective. Staff were most appreciate of my dogs, offering them treats.
Comment from Hotel Management
Oct 13, 2017 by Julie, Hotel Management
Good Morning, Thank you for taki9ng the time to comment on your recent stay at the Best Western Plus Ottawa. These reviews are shared with our team so we can make any necessary improvements as well as celebrate their hard work and dedication. Please visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff and surprisingly clean rooms

Posted Sep 22, 2017
Pros: how friendly the staff was and size of rooms
Cons: the room card can be improved. my card stop working a few times.
Location: tim hortons and east side marios are across the street. a quick drive to Canadian Tire Centre, Tanger Shopping Center and tendy restaurants.
When I first drove in to the hotel, it looked aged from the exterior but the interior was very modern. The staff is extremely friendly - check in, cleaners, maintenance crew all had a smile and greeted you. The rooms were very clean and I wasnt expecting it from the way the exterior looked. Hotel is close to Tanger Shopping Centre, Canadian Tire Cenre and restaurants. Overall, great property to stay at.
Comment from Hotel Management
Oct 13, 2017 by Julie, Hotel Management
Good Afternoon, Thank you for taking the time to comment on your recent stay at the Best Western Plus Ottawa. It is important that our future guests here your opinion. We review these surveys regularly with our team to celebrate their efforts and make any necessary changes. We hope you will stay with us when you come back to the Ottawa area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Nice hotel convienent location

Posted Sep 19, 2017
Pros: The ground floor access with a small patio and grass was great with the dog. Also enjoyed the pool and new gym.
Location: Food and shopping all on the same road. Right near banks, groceries, pharmacy, liquor, fast food, restaurants, and other shopping.
The hotel was very clean, in a convienent location. We had a dog and you wouldn't know this is a pet friendly hotel, no bad smells.
Comment from Hotel Management
Oct 13, 2017 by Julie, Hotel Management
Good Afternoon, Thank you for taking the time to review our property. We regularly share these comments with our team to celebrate their dedication and hard work. I am happy to hear that you enjoyed your stay!