Ratings based on 498 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ingersoll

Comfortable bed

Posted Oct 30, 2017
Pros: Clean
Happy service clean rooms nice bed Clean room nice breakfast
Comment from Hotel Management
Nov 12, 2017 by Amanda, Hotel Management
Thanks for your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2017
Good hotel. Unfortunately no gluten free option for breakfast.
Comment from Hotel Management
Nov 14, 2017 by Guest Services Manager, Hotel Management
Thanks for your feedback! We apologize that you were unsatisfied with our gluten free options. This information will be passed along.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2017
Excellent,would highly recommend this hotel.very clean pleasant staff,quite central.
Comment from Hotel Management
Nov 14, 2017 by Amanda, Hotel Management
Thanks for you feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from quebec

Posted Sep 5, 2017
I stayed one night at this hotel and every thing was clean and comfortable
Comment from Hotel Management
Sep 9, 2017 by General Manager, Hotel Management
Thank you very much, we are glad you enjoyed the hotel and hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from West End Ottawa

Family friendly hotel..

Posted Aug 28, 2017
Pros: The location.
Cons: The air conditioning system tended to cycle on too frequently. As well, I found the bed a little on the soft side, a firmer mattress would be better.
Location: The hotel is located between Ottawa and Kanata. There are a number of restaurants and smaller shopping areas within walking distance.
Convenient West Ottawa location with ample parking available.
Comment from Hotel Management
Sep 9, 2017 by General Manager, Hotel Management
Thank you for your review and we are sorry the bed was not to your liking. We hope that you will visit us again soon!
2 out of 5
Recommended
for Everyone
by A verified traveler from USA

Hotel needs Management

Posted Aug 17, 2017
Nice hotel physically. The issues lie with the maintenance, housekeeping, and staff. Hot Tub had so much chlorine the first day it burned the skin. Then it was closed the reminder of stay for 4 days. Housekeeper simply made the beds. Did nothing else. Left the trash in the room. They had 6 coffee urns at breakfast. All empty at same time each morning. Breakfast was disgusting. I have stayed here in past and all was fine. This time around was a huge disappointment.
Comment from Hotel Management
Aug 22, 2017 by Jenna, Hotel Management
Please accept my most sincere apologies for us not keeping our promise to deliver an exceptional experience for you. I have reviewed your comments with the department managers so that can follow up with the team and conduct any refresher training that is necessary. We do hope that you will give us another chance in the future. Sincerely, Jenna MacLeod
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to downtown Ottawa

Posted Aug 4, 2017
Holiday Inn Express is reliably clean and comfortable where ever we have stayed in them. This one had a very comfortable bed and plenty of room for two people and their things. The bathroom was clean with comfortable hot water readily available. The complementary breakfast was excellent every morning of the six days we were there. The staff was friendly and helped us to navigate to where we wanted to go by printing out maps with our route on it. We can always count on a comfortable stay. Thanks
Comment from Hotel Management
Aug 10, 2017 by Amanda, Hotel Management
Thanks so much for the positive feedback! We look forward to having you stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nepean, Ontario

Great hotel in great condition

Posted Jul 27, 2017
We've been at this hotel for 3 nights and it's been amazing so far. Great room and the hotel staff has been extremely accommodating. Very new and modern and continental breakfast in the morning is good as well.
Comment from Hotel Management
Jul 28, 2017 by Jenna, Hotel Management
Thanks for the review Lacey! This is great to hear.
4 out of 5
by Maziar

Posted Jul 25, 2017 on Hotels
Comment from Hotel Management
Jul 28, 2017 by Jenna, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Parker, CO (USA)

An excellent place to stay

Posted Jul 23, 2017
Pros: Excellent climate-control in rooms; great beds; great complimentary breakfast; nice fitness center, pool, and hot tub; free parking
Cons: Only one guest washer/dryer in the entire hotel. Could definitely use a second one!!!
Location: A very comfortable 10-15 minute drive into downtown Ottawa -- the first 100% electric boat tour of the Rideau Canal, dining, Parliament Hill, museums
This hotel proved to be everything its excellent rating implied that it would be. The staff was gracious and helpful, the room was wonderful with a wall-mounted thermostat and a relatively quiet A/C unit. The beds were delightful; the room was very clean and attractive. The complimentary breakfast included a different hot meal each day. The Business Center had a computer and printer that worked well; the pool and hot tub were well-maintained. We would definitely return here!
Comment from Hotel Management
Jul 25, 2017 by Jenna, Hotel Management
Thank you so very much for sharing this wonderful review! Regards Jenna MacLeod General Manager