Ratings based on 1,336 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay!

Posted Oct 27, 2017
From the minute we walked in we knew this had been a good choice, this hotel smelled fantastic, the staff was smiling and our room was ready and clean. The shuttle driver Josh made this stay easier and convient too. We will stay here again.
Comment from Hotel Management
Oct 30, 2017 by nk, Hotel Management
Thank you for taking time to share about your stay with us. We are glad to hear you enjoyed one of our best assets, our great team members. Team members, like Josh, add a lot of value to our property. I have shared your feedback with the management team and Josh will be recognized for his excellent service. We look forward to serving you the next time your travels bring you to Nashville. Safe travels!
5 out of 5
by John

Posted Oct 23, 2017 on Hotels
Comment from Hotel Management
Oct 24, 2017 by nancy, Hotel Management
Thanks for your 5 star review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2017
Nice and close to downtown. Beautiful park across street. Great food and entertainment in dining area
Comment from Hotel Management
Oct 20, 2017 by nk, Hotel Management
Thanks for your great review.
3 out of 5
by Tasha

Missed communication and poor customer service

Posted Oct 18, 2017 on Hotels
My stay at this hotel left me feeling of discontent and discomfort. When I arrived at the facility, I changed my card on file from credit to m y debit card, at the front desk during check in, the young lady who processed my check-in made the change, proceed with the check-in. So apparently this change, resulted in the my card being charged not only for the room, but also 500.00 being held, which I needed during my time out of time. It took the entire morning and several calls to my bank to attempt to get it resolved to no avail. The hold resulted in not only no access to these funds, but overdraft fees. I should have been informed that there was an additional hold by the check-in employee, I would have left the reservation on my credit card, it also is not noted on the site or advised by the property. I am aware that this situation does not apply to everyone, but I will not return to this hotel or use hotel.com again. I only need to be wronged once.
Comment from Hotel Management
Oct 24, 2017 by nancy, Hotel Management
Thank you for taking the time to review your experience. We regret that your stay was not to your expectations. We strive to ensure every guest has a satisfactory visit. We do hope you give us another chance to showcase our hotel and our service. We hope to see you, again
5 out of 5
by A verified traveler

OUTSTANDING

Posted Oct 17, 2017 on Hotels
excellent experience
Comment from Hotel Management
Oct 24, 2017 by nancy, Hotel Management
Thanks for your 5 star review.
4 out of 5
by A verified traveler

Room was OK, not sure it's worth the price

Posted Oct 13, 2017 on Hotels
Room was clean. Bathroom shower could use some repair. Expected more for price of room
Comment from Hotel Management
Oct 17, 2017 by nancy, Hotel Management
Thank you for your comments. I will share them with our management team.
5 out of 5
by Candace

Posted Oct 5, 2017 on Hotels
Comment from Hotel Management
Oct 10, 2017 by nancy, Hotel Management
Thanks for your 5 star review.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Very clean with amazing checkin/out service

Posted Oct 4, 2017
Location: I walked to Hattie B's and got AMAZING hot chicken
When I first got there I had a lovely woman check me in. My room smelled clean and looked VERY clean. Breakfast was okay, the service was amazing though.
Comment from Hotel Management
Oct 5, 2017 by nk, Hotel Management
Thank you for taking the time to share your feedback with us and fellow travelers. We're delighted to know that you enjoyed your stay and we look forward to seeing you the next time your travels bring you to Nashville.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Next to Vanderbilt stadium!

Posted Oct 3, 2017
They charge $23 for parking.....self park.....should be posted so you know ahead of time..... they were kind enough to waive ours because of a delay in check in. Disappointed to get a receipt when we left for $40 less than what Expedia charged us! You think you are getting the best deal. We're not talking about taxes and fees.
Comment from Hotel Management
Oct 5, 2017 by nk, Hotel Management
Thank you for staying with us at the Holiday Inn Vanderbilt and thank you for your feedback. We hope to see you again next time when you visit Nashville.
4 out of 5
by Mary

Great location, nice hotel

Posted Oct 2, 2017 on Hotels
Clean, friendly staff. AC seems to have a motion detector on the thermostat, so when you are sleeping and still the room got quite hot.
Comment from Hotel Management
Oct 5, 2017 by nancy, Hotel Management
Thank you for your feedback.