Ratings based on 1,729 Verified Reviews

3.1 out of 5
56% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Nepean

Nice close to what I needed.

Posted Dec 12, 2017
room was ok loved that they had a indoor pool and jacuzzi,
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Ottawa

Posted Dec 11, 2017
Loved it. Close to everything and the staff was really nice. Thank you !
Comment from Hotel Management
Dec 11, 2017 by The Management, Hotel Management
Dear Em, Thank you very much for your feedback. We certainly hope to see you back very soon in our hotel. Cordially,
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa ontario

Kid friendly hotel

Posted Dec 10, 2017
This is a very kid friendly hotel with friendly staff.
Comment from Hotel Management
Dec 11, 2017 by The Management, Hotel Management
Dear Sara, Thank you very much for you comments. We hope to welcome you back very soon. Cordially,
3 out of 5
by A verified traveler from ottawa

Needs some updating.

Posted Dec 10, 2017
Pros: Friendly staff. Shelly was her name.
Cons: Hallway carpets are a mess
Not much to choose from at the breakfast buffet. We were told there was yogurt and a Variety of fruit.
Comment from Hotel Management
Dec 11, 2017 by The Management, Hotel Management
Dear Karen, Thank you very much for your review. We appreciate your comments, which have been addressed. We hope to have the opportunity to welcome you back in the near future. Cordially,
3 out of 5
by A verified traveler from Montreal

Lousy

Posted Dec 10, 2017
Not worth the value Unexpected fees with no detail breakdown Poor staff No customer service with confidence
Comment from Hotel Management
Dec 11, 2017 by The Management, Hotel Management
Dear Mzee, Thank you very much for you comments. We appreciate your feedback. Cordially,
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel is convenient.

Posted Dec 7, 2017
We enjoyed staying at this hotel mainly because it was pet friendly. The staff we encountered were very accommodating. We have stayed at this hotel many times so that should say it all.
Comment from Hotel Management
Dec 7, 2017 by The Management, Hotel Management
Dear Anonymous, Thank you very much for your review and feedback. We hope to welcome you back very soon. Cordially,
2 out of 5
by A verified traveler from Montreal

Disappointed

Posted Dec 7, 2017
Very outdated room, paint peeling off walls...very dirty carpets. Stayed on the ground floor and the entrance door programming all night because the hinge was broken. Told staff in the morning and they said it's been that way for weeks....
Comment from Hotel Management
Dec 11, 2017 by The Management, Hotel Management
Dear David, Thank you very much for your review. We appreciate your feedback as your comments have been addressed. We hope to welcome you back soon to our property. Cordially,
1 out of 5
by A verified traveler

Posted Dec 5, 2017
Cons: Customer service . Maybe a deposit of 150 $ to people who don't own a credit card
Did not stay here this time . For some reason they only except major credit cards . Some people don't have or don't want a credit card . I have stayed here numerous times and now I can't because I don't have a credit card . Very disappointed . I will NEVER stay here again . And will NOT recommend to anyone . Also having a customer walking up next to me and saying bed bugs are horrible here .
Comment from Hotel Management
Dec 11, 2017 by The Management, Hotel Management
Dear Anonymous, Thank you very much for sharing your personal perception of the property. Cordially,
3 out of 5
by A verified traveler from Ontario

Good hotel for families-- not so much for others

Posted Dec 5, 2017
Pros: Beds were comfortable.
Cons: Put a fan in the bathroom. Put an electrical outlet by the beds.
Location: Fairly easy access to the 417 highway.
If you want to sleep in past 8am on the weekend do not get a pool view room! The screaming and yelling started up then. The hotel was full of families with young kids. There were a group of them playing hockey with a tennis ball in the hallway outside our room until about 10 pm at night. The next morning they were at it again -- I was hit by a slapshot on my way to breakfast. Hard to believe their parents were OK with this. Room itself was Ok however there were no accessible electrical outlets near the beds which we needed for a medical device. Had to use an extension cord. Beds were comfortable. No fan in bathroom so after three people had showers it was very damp and uncomfortable in there. I personally would not choose to go back to this hotel, but I can see that a family would enjoy staying there with the waterpark as entertainment.
Comment from Hotel Management
Dec 11, 2017 by The Management, Hotel Management
Dear Mary, Thank you very much for your review. We appreciate your comments as these allow us to improve on our customer's experience. Cordially,
3 out of 5
Recommended
for Families
by A verified traveler

Quick over night

Posted Dec 4, 2017
We stayed as a last minute decision on a road trip! It appears to be a great destination for families on a weekend getaway, with the wave pool etc. The hotel is dated, but the rooms were clean, but the hallways very noisey with kids running up and down. The breakfast was good, no issues.
Comment from Hotel Management
Dec 6, 2017 by The Management, Hotel Management
Dear Anonymous, Thank you very much for your comments. We appreciate your feedback and hope to see you soon in our property again. Cordially,