Interior entrance

Reviews of West Bay

3 out of 5
West Bay
Vakantiestraat 1, Middelkerke, West-Vlaanderen

Reviews

8.2

Very Good

Rating 10 - Excellent. 45 out of 124 reviews" "
Rating 8 - Good. 55 out of 124 reviews" "
Rating 6 - Okay. 13 out of 124 reviews" "
Rating 4 - Poor. 5 out of 124 reviews" "
Rating 2 - Terrible. 6 out of 124 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Graham

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
There was zero service. We saw no staff for the length of our stay. reception was closed throughout. Although breakfast is advertised as starting at 8am, when we arrived at the property and checked this we found out that breakfast had to be booked by 5pm the previous day. This was written in small type on a 'welcome' note. So no breakfast. The photos & description of the property imply that it is close to the beach. It isn't! Its at least 1/2 mile away across a busy road.
Stayed 1 night in Oct 2022

8/10 Good

Byungpo

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment with memory foam mattresses so really comfortable. Will definitely return
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
I love Belgium and this hotel I will be staying again
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

6/10 Okay

Heidi

Not great for an overnight
We just stayed one night - beware, reception closes early in the evening and doesn't open till 8.30am. You also have to make your own bed - sheets are provided, but you have to put them on the beds! Towels cost extra.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not well maintained accommodation
Very bad experience
Stayed 2 nights in Aug 2018

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Belgium Hotel
The Hotel was very clean and tidy, breakfast was really good (limited cooked food, but the continental option was very good). The apartment was very nice, lots of space, clean & tidy. The only downside really was that we had to make our own beds and we were charged an extra Euro 4.00 per set of towels. We went in February (so out of season) but there was limited restaurant / bar options in the immediate vicinity, the ones open were relatively expensive and closed early.
Stayed 1 night in Feb 2018

8/10 Good

Ajit Kaur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for value
Location is great. Nearby shops and pizza place and the Grote market which is ideal.
Stayed 2 nights in Dec 2017

8/10 Good

mr George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment
Very nice apartment albeit the toilet smelt. Seemed like the problem would be resolved by the toilet area being given a proper clean. Surprised that we were charged for towels, and that no kettle provided. Otherwise a good stay.
Stayed 2 nights in Jun 2017

8/10 Good

Jonathan, Chelmsford, Essex, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Ideally located aparthotel close to tram-stop
High quality aparthotel on the outskirts of Westende. We had 2 bedroom apartment which felt very new. All the necessary equipment in room APART FROM A KETTLE. Why so many aparthotels include only a coffee maker but not a kettle is beyond me! Excellent breakfast is well worth the (on first sight quite expensive) 15 euros. Plenty of choice including cereals, croissants / pain au chocolats, omelettes, cheese, salmon and erm doughnuts (!!!) A real shame that the bar only opens until 2100. A real missed opportunity given the size of apartment hotel. Close to tram stop (10 minute walk) or a 25 minute walk to charming seaside resort of Westende Bad. A few shops (e.g newsagents and bakers) are just 2 minutes walk away. Plenty of free car-parking

2/10 Terrible

sarah, a

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay again.
Took our own towels but we were charged for bed linen per person even children that shared a sofa bed. Beds were just made up with a bottom sheet. The duvets were covered in hair and blood. Then as for the beds - they are just foam with dips in them and we were in such bad pain with back ache that we were up from 3am. Location is not great and walls are paper thin so you could hear everything.

4/10 Poor

Mark, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
The arrival at the hotel was complicated due to construction all around. This situation wasn't communicated to us beforehand so took us around 30 minutes to find the hotel. We finally arrived at 8pm to find the hotel reception closed (and locked). Had to call a number in the confirmation email to ask for help. We were given the entry pass code and then given instructions on how to retrieve our room key. Smell of sewage outside wafted into the room when we opened the windows. The overall cost of the hotel when you included rental of sheets and towels far exceeded the quality. Definitely would not use this hotel again. The outside was run down and full of weeds and broken terraces - it looked derelict.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super hotel
The staff we came into contact with were friendly and helpful. The apartment was fabulous, comfy beds and lots of utensils and crockery in the kitchen. The only thing we would have liked is a kettle, there was only a coffee maker. The fridge didn't seem to be working that well but it did keep items cool. Beds and sofa bed were comfy and the shower was great. The location was good for us as we don't like to be in the thick of hustle and bustle. We were pleased to have a balcony but it would have been better if there had been a table and chairs set or a couple of loungers out on it. Our apartment was at the back of the hotel and we looked out onto what looked like a building site which was a bit of a mess. Overall, we really enjoyed our stay and will definitely be staying here again.

6/10 Okay

fentons, lancashire

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good location
no luggage trolleys, our room was the farthest away from reception and thedistance from carpark to reception was the same. when you have travelled for a few weeks you have plenty luggage. no grill, or toaster, no kettle. and dirty pans. the outside of hotel very neglected. it could be a better place to stay if some thought was put ito it. very handy for tram to ostend.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient for a family short stay
We were not warned that the reception closed at 6pm. We arrived at 6.30pm and had no instructions about keys. A helpful member of staff informed us, via an emergency phone number, that we should have received an automatic call regarding our booking. Room facilities were basic but good and clean, hotel location was good.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay. Friendly staff, big clean rooms for a great price. Unfortunately there is no wi-fi in rooms, we had to go to reception and they messed up with booking. Instead of two rooms only one was reserved for us, but we saved money because of this ;)

10/10 Excellent

Delphine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très chouette endroit
Stayed 2 nights in Feb 2024

8/10 Good

Marnix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Frédérique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Christy on Oct 30, 2023
Merci de votre réaction. Nous sommes très heureux que vous passez un bon séjour. Merci beaucoup et à bientôt !

6/10 Okay

Patrick

Traveled with family and small children, Traveled with family
Liked: Staff & service
Wir waren im März schonmal dort und wir haben es als besser empfunden. Kaputte Bettwäsche Überall lag Sand auf dem Boden Handtücher wurden nicht gewechselt.
Stayed 4 nights in Oct 2023
Response from Christy on Oct 6, 2023
Vielen Dank für Ihre Réaktion.Es tut uns leid zu lesen, dass Sie Ihren Aufenthalt auf diese Weise erlebt haben.Wir werden Ihre Hinweise und Kommentare auf jeden Fall in die Zukunft mitnehmen und dies intern besprechen. Sie sind bei uns immer herzlich willkommen.

10/10 Excellent

Roland, Paris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un très bel établissement au confort très agréable. Literie moelleuse. Personnel très aimable. Propreté impeccable. Petites attentions appréciées : bouteille d'eau, café, micro-onde... Dommage que la piscine soit extérieure et qu'elle ne soit pas chauffée. Recommandé.
Stayed 1 night in Sep 2023
Response from Christy on Oct 6, 2023
Merci de votre réaction. Nous sommes très heureux que vous appréciez le travail de chacun ici. Nous partagerons vos commentaires avec tous nos collègues. Merci beaucoup et à bientôt !

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Eric

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles was mooi en heel proper vriendelijke service het ontbijt is zeer goed het natuurzwembad is ok maar geen mogelijkheid om in de schaduw te zitten heel jammer spijtig dat er nog gene airco aanwezig was vooral deze week super heet bij al heel goed
Stayed 3 nights in Sep 2023
Response from Christy on Sep 14, 2023
Hartelijk dank voor uw reactie.We zijn blij te lezen dat u van uw verblijf genoten hebt.Het was inderdaad heel warm weer toen u hier was, gezien de structuur van het gebouw is het helaas onmogelijk kom airco te installeren. U kunt steeds een ventilator verkrijgen aan de receptie, dit lost het natuurlijk niet op maar kan voor wat verkoeling zorgen op hete zomerdagen.Steeds welkom bij ons.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vriendelijk personeel. Accomodatie is zeer stijlvol ingericht. Super uitgebreid en lekker ontbijt. Zeer mooie en rustige locatie. Ideaal om fiets- en/of wandelroutes te starten.
Stayed 2 nights in Aug 2023
Response from Christy on Sep 2, 2023
Bedankt voor uw reactie. Het doet ons heel veel deugd dat u het werk van iedereen hier apprecieert. We delen uw reactie met alle collega's. Hartelijk dank en tot binnenkort!

8/10 Good

Marc

Traveled with partner
Positief was het uitgebreid ontbijtbuffet ,de kamer . Minder goed was geen internet verbinding op tv en het brood en de ontbijtkoeken veel te industrieel.
Stayed 4 nights in Aug 2023
Response from Christy on Sep 2, 2023
Hartelijk dank voor uw reactie. We zijn blij dat u van het ontbijt genoten hebt. Ons brood wordt besteld bij de lokale bakker, we vinden het jammer dat het u niet kon smaken. Tijdens uw verblijf waren er inderdaad wat problemen met de Wifi, onze IT-dienst heeft dit intussen opgelost, onze excuses voor het ongemak.Steeds welkom bij ons!

10/10 Excellent

Tamara

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Fijn Beach hotel
Hotel west bay is een echt beach hotel. En dat ademt het ook uit. Het natuurzwembad is heerlijk om in te zwemmen en het strand ligt op een steenworp afstand. Ook leuke plaatsen zoals Nieuwpoort ligt vlak bij. Inchecken ging prima. Ik had eigenlijk maar 1 teleurstelling en dat was dat toen ik daar aankwam bleek er geen ‘hotelservice’ te zijn. Dus geen schoonmaak in de kamer en tegen betaling schone handdoeken. Niets mis mee, maar ik had dat niet vanuit hotels.com begrepen. Dat was fijner geweest
Stayed 5 nights in Aug 2023
Response from Christy on Sep 2, 2023
Hartelijk dank voor uw reactie.We zijn heel blij te lezen dat u van uw verblijf genoten hebt. Onze excuses voor de miscommunicatie door hotels.com, wij proberen dit zeker te voorkomen in de toekomst.Steeds welkom bij ons.

4/10 Poor

Jolien

Stayed 1 night in Aug 2023
Response from Christy on Sep 2, 2023
Thank you very much for your comment. We are sorry that your stay did not go as desired. This is not our standard, we strive to ensure every guest has an enjoyable stay. Would love to know what went wrong, please feel free to contact us.You are always welcome with us.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but some things coupd be improved.
Well situated modern hotel, friendly, helpful receptionist. Perhaps too few customer facing staff. The natural pool is a good idea, but it is unsafe because the surfaces are smooth and the algae makes them very slippery. Children must be closely supervised and adults must also be careful. The surfaces shouod be redone with a rough material to improve safety. The submerged sitting bench encourages children walk on it, but it js slippery and next to a sharp concrete edge. I am surprised this passed safety inspection. Also the key fob locked gate entry and exit to the pool area is inconvenient and perhaps unsafe. You cant get out without the fob. Similarly, the car parking key fob must be handed in at checkout before the car is driven out of the carpark, so one must blow the horn and hope someone opens the gate eventually. There was no table on the balcony of any of the rooms for some unknown reason. But all in all, We had a good time.
Stayed 2 nights in Aug 2023
Response from Christy on Sep 4, 2023
Thank you very much for your rectionWe are happy to read that you enjoyed your stay.We will definitely take your tips and comments into the future and discuss them internally.Always welcome to visit us.

8/10 Good

Ann

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Goed
Stayed 2 nights in Jul 2023
Response from Christy on Jul 28, 2023
Hartelijk dank voor uw reactie. Bedankt voor de 4 sterren review, graag hadden we geweten wat we kunnen doen om uw verblijf nog aangenamer te maken, we staan steeds open voor tips, contacteer ons gerust.Steeds welkom bij ons!

10/10 Excellent

omar

Stayed 2 nights in Jul 2023
Response from Christy on Jul 29, 2023
Thank you for your reaction. We are very pleased that you appreciate the work of everyone here. We will share your comments with all our colleagues. Thank you very much and see you soon!

10/10 Excellent

Wendy

Stayed 1 night in Jul 2023
Response from Christy on Aug 13, 2023
Thank you for your reaction. We are very pleased that you appreciate the work of everyone here. We will share your comments with all our colleagues. Thank you very much and see you soon!

8/10 Good

Jan

Stayed 4 nights in Jul 2023
Response from Christy on Aug 13, 2023
Thank you for your reaction. We are very pleased that you appreciate the work of everyone here. We will share your comments with all our colleagues. Thank you very much and see you soon!

6/10 Okay

Boerge Magne

Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Jun 2023

8/10 Good

Martine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Martine

Stayed 1 night in Jun 2023

10/10 Excellent

Carressa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super nette kamer. Fijne sfeer en mooi uitzicht op een rustige omgeving.
Stayed 2 nights in May 2023
Response from Christy on Jun 24, 2023
Bedankt voor uw reactie. Het doet ons heel veel deugd dat u het werk van iedereen hier apprecieert. We delen uw reactie met alle collega's. Hartelijk dank en tot binnenkort!

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je ne pourrais pas profite le bar où resto le soir car tout êtes ferme🤔,si non tres agréables endroits, je reviendrai 😃

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bien et tres beau hôtel
Stayed 1 night in Oct 2022

2/10 Terrible

Reimund

Traveled with partner
Disliked: Staff & service
Check In in die Abendstunden verschoben, Zimmer war nicht wie beschrieben ebenerdig.
Stayed 2 nights in Jul 2022

8/10 Good

Isabelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Christine

Stayed 2 nights in Jul 2022

8/10 Good

Mikael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Bernard

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne prestation
Tres bonne expérience (pas la première a cet hôtel) sejour avec un grand chien . A recommander
Stayed 2 nights in Nov 2021

8/10 Good

Agata

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Satisfait
Satisfait en genzral mais certains meubles ont vécu. Un petit rafraîchissement sera nécessaire.
Stayed 2 nights in Oct 2021

10/10 Excellent

Aurelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En bois très propre avec piscine à proximité la pl
En bois très propre avec piscine à proximité la plage dans les environs il y a une boulangerie sur le coin de la rue qui peut être très pratique aussi logement très bien équipé spacieux
Stayed 1 night in Oct 2021

10/10 Excellent

AMAURY

Stayed 1 night in Aug 2021