1 bedroom, premium bedding, laptop workspace, iron/ironing board

Reviews of Quality Inn Orange Park Jacksonville

2.5 out of 5
Quality Inn Orange Park Jacksonville
6135 Youngerman Circle, Jacksonville, FL

Reviews

6.4
Rating 10 - Excellent. 227 out of 1001 reviews" "
Rating 8 - Good. 232 out of 1001 reviews" "
Rating 6 - Okay. 197 out of 1001 reviews" "
Rating 4 - Poor. 150 out of 1001 reviews" "
Rating 2 - Terrible. 195 out of 1001 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kethia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like the hotel because it’s dirty and smells bad
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Kethia, We are sorry to hear about your experience, cleanliness is our top priority and we will address this with our housekeeping team. Your feedback is valuable to us in improving our services for future guests.

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, amenities
They have Roaches and Bed Bugs .
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Michelle, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Ns
Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Nathaniel,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again

10/10 Excellent

Angie, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Will stay again
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Angie,We are thrilled to hear that you had a great stay with us! Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future for another enjoyable experience at our hotel. Thank you for choosing to stay with us.

2/10 Terrible

Callie

Business traveler
The first night I was there it was horrible I ended up leaving the property before my second night that I already paid for. There was kids running and screaming all night long till 4am the room behind me or beside me had music blasting until after midnight. Called front desk phone just rings hung up called again was put on hold hung up called again and was put on hold and finally hung up on but when on hold the front desk was talking personal about something else with someone. I was trying to ask for my one night back but could not reach anyone at the front so I just left and took my room key with me it was pointless to go to the front desk. It was horrible and they need to have someone who can control the activity that is going on it’s a drug hotel and staff doesn’t care they don’t get up from the front desk to check or even do a walk around property before night no security no houseman to do checks. I am a hotel manager and that was the worst stay ever and I really liked my last stay there but not this one there’s no way you can sleep with all the activity going on kids running back and forth up and down the drugs the loud music, the people hanging out and sitting in the cars it doesn’t make you feel safe at all. Let me not forget the man yelling at 3am about his money for pills he sold to someone and going to the beach, this was a insane stay and I doubt I will stay at this hotel again I’m sorry it’s a nice place but the traffic and noise and the unsafe makes it bad .
Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Hello Callie, We appreciate your detailed feedback and regret to hear about your experience. Our team has strict noise policies in place and we apologize for falling short during your stay. We advise guests to notify the front desk immediately for prompt assistance. Rest assured, we take security seriously and continuously review our procedures. Your concerns will be shared with our management for further review and improvement. We hope you reconsider and give us another chance to provide you with a more pleasant stay in the future.

2/10 Terrible

Santreona

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Santreona, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to reach out to us with any feedback you may have so we can improve our services for future guests.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not plentyful. Had to go out for breakfast. Cereal, rolls, Coffee only. Coffee was very good.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Mary,We appreciate your feedback on our breakfast options and are delighted you enjoyed our coffee. We strive to cater to a variety of tastes and will take your comments into consideration for future improvements. Your satisfaction is important to us and we hope to welcome you back for a better experience next time.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaning all okay
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Carlos,We appreciate your feedback on the cleanliness of our hotel. Should you have any other concerns or comments, please do not hesitate to reach out to our management team.

2/10 Terrible

Nicky

The place had mold in the mattress blood on the ceiling and they wouldn’t give me my money back! Expedia didn’t do anything about! Overall bad
Stayed 3 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Nicky, We are sorry to hear about your experience. We take guest feedback seriously and will address these concerns with our team for improvement. For any further assistance, please reach out to our management directly.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Jeffrey, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 Poor

Edlyne

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
To start the price there was overrated, I paid $270 for 2 nights for a room where my heater did not work the entire stay and it was cold, the property was dirty, saw a lot of homeless individuals walking around with carts or probably call girls. Felt unsafe at times. The rooms could definitely be cleaner, non smoking rooms are for sure smoking, the hallways were dirty and smelly, but Front seat was nice. I would never stay there again.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello Edlyne, We are sorry to hear about your experience and regret that your stay did not meet your expectations. We take all feedback seriously and will address these concerns with our team to improve our services. Our priority is to ensure the safety and comfort of all our guests, and we appreciate your feedback for future improvements.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Jordan,We are delighted to hear that you found our service to be excellent. We strive to provide every guest with a memorable experience during their stay. Thank you for sharing your feedback with us. Your comments are valuable to us as we continually work to enhance our guests' experiences.

2/10 Terrible

Andrew Connor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello Andrew Connor, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us with any specific feedback you would like to share so we can address any issues accordingly. Your satisfaction is important to us.

2/10 Terrible

Steve

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled of cigarette smoke, the whole place smelled of marijuana, there was actually marijuana left in our room, neighboring doors were open with loud music and smoke rolling out, people rolling joints on the floor of the corridors between rooms. We stayed for about 20 minutes and switched to the Steve Holiday Inn Express & Suites, which was excellent. Thanks for Expedia for refunding our stay!
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Steve,We're sorry to hear about your experience. We take all guest feedback seriously and will address these concerns with our team. Thank you for bringing this to our attention.

2/10 Terrible

Alexander

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C not working well, smell very bad.
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Alexander, We are sorry to hear about your experience with the A/C during your stay. Your feedback is valuable and will be shared with our team for further review. Please feel free to reach out to our management team for any additional assistance regarding your recent stay.

4/10 Poor

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not saying that it was your fault or the staff's fault as we did not call the front desk to report it but our next door neighbors were loud and raucous, using every F-bomb and N-word right up to 11:30. When we finally got to sleep the man went outside at 2:00 am and was loud on his phone until a loud woman told him to shut it down. We did not feel safe and we had a very hard time sleeping after that. I wish someone from the front desk would have handled the noise problem, but again, I didn't file a complaint.
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Bradley, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the noise disturbance from your next-door neighbors. We encourage guests to reach out to our front desk immediately so that we can address any concerns promptly. We apologize if this was not clear during your stay. We appreciate your feedback and will use it to improve our guest experience.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities
I sure wish the washer and dryer worked here and wouldn't take out money. I stayed here last summer for 6 weeks and they were broken back then to. This time need more night time security to many people walking around all hours of the night
Stayed 5 nights in Feb 2024
Response from Manager on Feb 13, 2024
Hello Kathy, We apologize for any inconvenience caused by the washer and dryer. We appreciate your feedback and have taken note of your concerns regarding the night time security. We value your patronage and will continue to strive for improvements. Please feel free to contact our management team directly for further assistance.

4/10 Poor

Galina

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Would not recommend to stay at this property , at night so loud, stinky with marijuana or smoke. Reckless drivers on parking lot with loud music. Not worth a dime for this stay. Will never book again. Did not feel safe. Was hoping at least to wake up alive.
Response from Manager on Feb 6, 2024
Hello Galina, We apologize for any inconvenience you may have experienced during your stay. The safety and comfort of our guests is of utmost importance to us. We have shared your feedback with our team to ensure that such incidents are not repeated in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future for a better experience.

4/10 Poor

Kenneth

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lack of preventative maintenance.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 29, 2024
Hello Kenneth,Thank you for sharing your feedback regarding the preventative maintenance. We apologize for any inconvenience caused during your stay. Please know that we constantly strive to improve our facilities and appreciate your input. We encourage you to contact our management team directly so they can further address your concerns and ensure that future guests have a more enjoyable stay.

2/10 Terrible

Victoria

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Victoria, We're sorry to hear that you didn't have a great experience at our hotel. If there's anything specific you would like to share with us regarding your stay, please don't hesitate to reach out to us directly. We value your feedback and would appreciate the opportunity to address any concerns you may have had.

10/10 Excellent

Tiffani

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Tiffani,Thank you for choosing our hotel for your stay! We are delighted to hear that you rated your experience a perfect 10. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another fantastic stay!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Kathy,We are thrilled to hear that you had a wonderful stay with us! It was a pleasure having you as our guest and we are glad that everything met your expectations. If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ursula, Nia and Kathy were very nice and polite. I stayed here back in the summer for 5 weeks. It was nicer this time to be in a newly renovated room. I came on New Year's Eve and there was a couple of African American guys trying to bust into several of the hotel doors, that was very scary. Need to have security to walk around the place at night or put another type of locks on the doors.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Kathy,Thank you for sharing your experience with us, and we're glad to hear that Ursula, Nia, and Kathy provided excellent service during your stay. We appreciate your feedback regarding security concerns and will ensure it is communicated to the appropriate team for review and consideration. Our guests' safety is of utmost importance to us, and we continuously strive to enhance security measures. Please don't hesitate to reach out to our management team directly to discuss any further concerns you may have.

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Chris,We are delighted to hear that you had a wonderful experience during your stay at our hotel. We strive to provide exceptional service and create memorable moments for our guests. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back for another fantastic stay in the future.

8/10 Good

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the last minute, we needed a room close to our family. Check-in was smooth and effortless, and we decided here. Our room cozy the heater didn't work. Only real complaints were that someone knocked on our door several times. No fault of the hotel though.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Gail,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that your check-in process was smooth and effortless. We apologize for any inconvenience caused by the heater not working properly. As for the knocking on your door, we understand that this was not the hotel's fault. If there is anything else we can assist you with, please don't hesitate to contact us.

8/10 Good

Clifford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked like room had been redone. Paint, carpet, bathroom all were good. Smell of cigarette in room no good.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Clifford, Thank you for your feedback on our newly renovated rooms. We're glad you found the paint, carpet, and bathroom to be satisfactory. We apologize for any inconvenience caused by the scent of cigarette smoke. We take guest comfort and cleanliness seriously and will ensure this issue is properly addressed.

6/10 Okay

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Jennifer, We appreciate you taking the time to review your recent stay with us. If there's anything specific you'd like to share about your experience, please don't hesitate to reach out to our hotel directly. We're always eager to hear from our guests and make any necessary improvements. Thank you for choosing our hotel and we hope to welcome you back in the future for a better experience.

2/10 Terrible

Nicole

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
What a disaster. Cockroaches. Homeless population, sketchy behavior. The place is a dump. Staff is lovely too bad they work for such a dump. I left right after checking in because it was so bad but they would not refund my money. I guess they need all the money they can con from people.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Nicole, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

lillian

Liked: Staff & service, amenities
Upon entrance, I couldn’t have asked for a better Manager at the desk. I booked 10 day stay. Initially my room was on second floor in the back. I explained to him, I’m traveling alone, I’m not familiar with the area although Jacksonville FL, has a reputation for high criminal activity. I said I would like a room up front, ground floor within eye view of his lobby. He was very understanding, accommodated my request perfectly. However, within 2 days, direct tv eliminated a couple of my favorite channels, leaving me with much of Jacksonville news. The next thing was, there was lots of work going on in the lobby and the outside parking lot, making a lot of noise and a struggle maneuvering my car around. Then the Florida palmettos (huge roaches 2) freaked me out, they were huge and fast as lightening. I was able to kill them. Then later in my stay, I saw a tiny spider mite moving on the pillow, ok not too bad, grabbed a tissue and when I went to kill and grab it, there was probably 50 of the little bugs all in a group…. Again freaked me out. And again all these things were uncontrollable, along with the extra loud guests hanging outside my door. I never complained because it was nothing that nice manger could control. But it does change my thoughts where I stay as I’ve never experienced these issues before. I travel periodically, but with shorter stays I’ve in more reputable hotels.
Stayed 10 nights in Nov 2023
Response from Manager on Dec 9, 2023
Hello lillian,Thank you for taking the time to share your experience with us. We appreciate your kind words about our Manager and are glad they were able to assist you with your room request. We apologize for any inconvenience caused by the changes in the TV channel lineup and the ongoing renovations. We understand that occasional pests can be unsettling, but we assure you that our property is regularly treated by professionals. We regret that the noise from other guests impacted your stay. We appreciate your honest feedback and hope that you will give us another opportunity to provide you with a more enjoyable experience in the future.

10/10 Excellent

Ashley

Liked: Staff & service, room comfort
The front desk people are super nice the room was okay wasn’t too bad. Only problem was the shower hot water didn’t get hotter enough.
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Ashley,Thank you for staying with us and for your kind words about our friendly front desk staff. We appreciate your feedback regarding the shower hot water and apologize for any inconvenience caused. We will definitely look into this matter further to ensure it is addressed.

10/10 Excellent

Gwendy

Stayed 4 nights in Nov 2023
Response from Manager on Dec 7, 2023
Hello Gwendy,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and are delighted to hear that you had a wonderful experience with us. If there is anything else we can do to make your next stay even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

ROBERTO

Stayed 2 nights in Nov 2023
Response from Manager on Dec 16, 2023
Hello ROBERTO, We are delighted to hear that you had a wonderful experience during your stay with us. We appreciate your positive rating and the time you took to share it. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another exceptional stay.

8/10 Good

April

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello April,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a positive experience. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We value your input and look forward to welcoming you back in the future.

6/10 Okay

Donnie

Traveled with family
Liked: Cleanliness, staff & service
Good
So far so good love the price breakfast and how big the room is
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Donnie,Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed the affordable price, breakfast, and spacious room during your stay. We appreciate your kind words and hope to welcome you back again for another wonderful experience.

10/10 Excellent

ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you need a place to stay in orange park please make this place your choice the room was very spacious and clean and front desk was excellent. There are people walking around from the red roof in and motel 6 but they don't bother anyone I promise you will not be disappointed... And for the record no I do not work for quality inn just a happy customer
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello ashley,Thank you for choosing our hotel for your stay in Orange Park! We're delighted to hear that you found your room spacious and clean, and that our front desk team provided excellent service. We appreciate your positive comments about the atmosphere and reassurance that other guests don't cause any inconvenience. We hope to welcome you back as our happy guest in the future!

2/10 Terrible

Beatrice

Disliked: Cleanliness, property conditions & facilities
I was in town for a family funeral and booked with Quality Inn in Jacksonville, FL. Arrival was great and the customer service I received was absolutely wonderful. It was a breath of fresh air coming from a robust city. Arrived to my room, I unpacked a bit trying to get settle in and ordered a meal to eat. I pulled the sheet back and the sheet was dirty. I pulled the sheet back on the other bed and that was fine. I stripped the dirty bed down and called it a day since I was really tired. My delivery arrived, I picked it up from the lobby returned with my meal to the room and here comes a roaches. I quickly contacted the front office. They offered to move me, but I was informed that they don’t normally switch rooms but since I'm not local they will (REALLY??, then what is the option if the customer is dissatisfied). I packed my stuff received a new keys. Off to the new room, now the door will not open. The agent gave me another room. I didn't see any bugs and I was able to get some sleep before I had to wake up for the funeral in the morning. Knowing I had to iron my clothes, I grabbed to iron in the room the next morning it was dirty (it needs to be replaced). I left for the funeral as is. Came back to the hotel later in the evening knowing I have an early flight back home. I woke up around 2 a.m. just to find a roach crawling above my head. This stay for 2 nights was absolutely horrible and roaches were in the bathroom sink. I honestly can't believe this place is in bus
Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Hello Beatrice,Thank you for taking the time to review your recent stay at our hotel. We appreciate your kind words about our customer service team. We apologize for the housekeeping issues you encountered during your stay. Rest assured, this is not indicative of our usual standards. We have taken note of your feedback and will address it with our team to ensure improvements are made. We would like to thank you for bringing this to our attention and hope you will consider staying with us again in the future.

6/10 Okay

Hector

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Please check non smoking rooms.
I have stay here before and what a difference this time, requested a non smoking room, and have to say it did not smell like cigarette, but had a very peculiar smell of another type of herbs. Had to go and get some lysol to be able to cancel a bit the odd smell.
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Hector,Thank you for staying with us again. We apologize if the room did not meet your expectations regarding the odor. We appreciate your feedback and will ensure this is addressed with our team to enhance future experiences.

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Definate potential.
The staff was very polite and professional. The area is very convenient, close to entertainment, shopping and restaurants. The rooms could definitely use a good air out, cleaning and upgrade. For the price not a terrible place to stay.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Heather,Thank you for your feedback. We appreciate your kind words about our staff and location. We will take your suggestions into consideration to improve the cleanliness and upgrade of our rooms.

10/10 Excellent

Raven

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great!
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Raven,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

jose

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello jose, We apologize for any inconvenience caused during your stay. Please let us know specific details of your experience so we can address this matter.

8/10 Good

Jeffery

Traveled with family
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Jeffery,Thank you for your rating! We appreciate your feedback and are delighted that you had such a wonderful experience at our hotel. We hope to welcome you back soon!

4/10 Poor

Ashley

Disliked: Cleanliness
My sheets were dirty
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Ashley,We apologize for the inconvenience caused by the cleanliness issue. Please rest assured that we take this matter seriously and will address it promptly.

2/10 Terrible

ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello ashley, We apologize for any inconvenience you may have experienced during your stay. Is there anything specific you would like us to address? We appreciate your feedback and will use it to improve our services.

4/10 Poor

Valerie

Traveled with group
Disliked: Property conditions & facilities
No LAN line at all. ( no way to communicate to front desk) We asked desk person for her cell. Lady from adjacent building was screaming at guests from our hotel. Other guests were stanging outside their rooms watching the show.Front desk person (Sarah) was the only bright spot. Avoid this hotel. Bright spot...only saw one cockroach
Stayed 2 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello Valerie,We apologize for the inconvenience you experienced during your stay. Our team will address the communication issue and take necessary measures to ensure it doesn't happen again. Thank you for your feedback.

8/10 Good

Allen

Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Allen,Thank you for your review! We appreciate your positive feedback and we look forward to welcoming you back again soon.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Could always be worse.
The staff here was as friendly, inviting and accomodating as I've ever seen. The room, while very comfortable and well appointed, was dated and in need of cosmetic repairs and a thorough deep cleaning and had a musty odor to it. There were ants present in the bathroom and the water temperature in the shower impossible to control.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Richard,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues mentioned to improve our services. Thank you for bringing this to our attention.

10/10 Excellent

Julisa

Stayed 5 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Julisa,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiero agradecer housekeeping por devolver mis artículos de valor, una persona muy especial de las que ya no existen mil gracias mis respetos para usted que dios me la bendiga siempre
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hi Roberto,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Filthy bathroom
Choosing to stay at an economical hotel should not alleviate you from the basic comforts that should be provided in any overnight accommodation. The bathroom in my hotel room was filthy. The toilet bowl - the commode and cover - was dirty, the walls had some kind of colored spray on them and the bathtub actually had a dirt ring around it. It was gross and very disappointing.
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Dear Guest,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4/10 Poor

Widelo Mony

Stayed 2 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Widelo Mony, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.