Ratings based on 283 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good Hotel close to Jaffa Gate

Posted Dec 28, 2017
Pros: Clean comfortable room, nightly weather forecast reminder, efficient front desk; box breakfast requested at 5:30AM for 6 persons
Cons: Persons guarding entrance of the hotel could be nicer, they were a bit scary. They could maybe smile when they ask if we were guest.
Location: You can get lost in the Old City and still find your way to the hotel, Mamilla Mall is next door, many restaurants nearby, money changer across the st
This is a lovely modern hotel, walking distance to historic walls of the Old City of Jerusalem. The service is very good and the hotel amenities are great, rooms are clean and the bed very comfortable. My whole family stayed at this hotel and the front desk and concierge tried very hard to accommodate all our request which wasn’t easy considering it was over the Christmas Holidays. I would certainly consider staying at this hotel the next time I’m in Jerusalem.
Comment from Hotel Management
Dec 28, 2017 by George L, Hotel Management
Dear Helena, Thank you for your feedback concerning your stay at Mamilla hotel, Jerusalem. We are pleased to know that you had an enjoyable experience with us. We appreciate your feedback and will make sure your comments regarding the entrance of our hotel is communicated to the relevant department. We look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 13, 2017
Great location, great staff and very nice facilities
Comment from Hotel Management
Dec 17, 2017 by George L, Hotel Management
Dear guest, Thank you for your feedback. We are happy to know that you enjoyed your stay. We look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Madrid, Spain

Fantastic hotel close to the Old City

Posted Dec 12, 2017
Pros: Great location, wonderful rooms and thoughtful staff. Breakfast buffet is excellent.
Cons: Very little, keep refining the approach that they've taken.
Location: Less than 10 mins walk to the Jaffa Gate, next to the new shopping street with a wide selection of stores.
Staff are immediately welcoming and extremely helpful, made our stay very comfortable. Rooms are spacious and well appointed. Recommendations from the concierge desk were excellent and they arranged tour guides for us that were knowledgeable and tailored our tours to our needs.
Comment from Hotel Management
Dec 17, 2017 by George L, Hotel Management
Dear Chris, Thank you for taking the time to provide us with your feedback. We will be happy to share your comments with our staff. We look forward to welcoming you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boynton Beach, FL

Location Location Location

Posted Oct 24, 2017 on Orbitz
Upscale modern hotel in a great location with an attentive staff. The breakfast’s were incredible! My only complaint with the high tech modern design of the rooms was the bathroom which was all glass. Very dangerous when you have to “pish” at 3 in the morning. Plus a small sink area made it uncomfortable. But I would stay there again!
Comment from Hotel Management
Oct 26, 2017 by George L, Hotel Management
Dear Steven, Thank you for your feedback. We are pleased to know that you had a wonderful stay and that you enjoyed the location and breakfast. We acknowledge that our bathroom design may not appeal to everyone. We look forward to welcoming you back during your next visit to Jerusalem.
2 out of 5
by A verified traveler from Mexico City

Worst designed hotel room in the history

Posted Oct 17, 2017
Pros: Good location
Cons: Rooms too small
The hotel has a good location and the staff is great. My complaint has to do with the small size of the rooms, if they knew thay the rooms were going to be small, why use half of the room to place a huge bathtub? Its obvious that they are not hotel owners but just developers. Why use so much space for somethimg that will be used by less that 10% of the guests? and have 100% of the guests live in a small space.
Comment from Hotel Management
Oct 19, 2017 by George L, Hotel Management
Dear Felix, Thank you for taking the time to provide us with your feedback. We appreciate your kind words regarding our staff. We understand that the design of our rooms may not appeal to everyone. Thank you once again for your time.
5 out of 5
by Marie-Claire

Wonderful hotel, hightly recoomend it.

Posted Oct 16, 2017 on Hotels
Wonderful hotel, excellent location and great facilities. Its my third time staying there and will defiantly do again.
Comment from Hotel Management
Oct 19, 2017 by Mamilla Hotel, Hotel Management
Dear Marie-Claire, Thank you for your wonderful feedback. We look forward to welcoming you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Beautiful area of Jerusalem

Posted Oct 15, 2017
Thought the hotel was a four star with five star service the breakfast was incredible staff were lovely rooms were tiny for a high end hotel not enough lounges to relax extra charge 50 dollars a day for a reading lounge the pool was lovely nice change rooms. private parties made the upper level inaccessible. There was free wine tasting on the Friday night and a lovely Jazz concert downstairs was appreciated.The Succahs was exquisite still waiting to hear from Emmanuel about our two night credit and the rebate from the taxi thank you for an excellent trip
Comment from Hotel Management
Oct 19, 2017 by George L, Hotel Management
Dear susan, Thank you for your feedback. Mamilla hotel, Jerusalem has received a rating of five stars superior by the Ministry of Tourism. Our Rooftop restaurant and outdoor lounge is highly popular as an event venue. We apologize that you were not able to access it during your last stay. We hope that you will be able to enjoy during your next visit. We will make sure to pass on your comment to Emanuel. We look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017 on Orbitz
Modern clean and well located place with all essential and luxury facilities.
Comment from Hotel Management
Sep 17, 2017 by George L, Hotel Management
Dear guest, Thank you for your feedback. We look forwad to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Fabulous hotel

Posted Sep 15, 2017
Fabulous hotel with a fantastic location. The roof top restaurant gives you an amazing view of the old city. Hotel staff were all extremely helpful and professional.
Comment from Hotel Management
Sep 16, 2017 by George L, Hotel Management
Dear jane, Thank you for providing us with your feedback. We are very happy to know that you had a fabulous time in Jerusalem. We look forward to welcoming you back in the future.
5 out of 5
by Augusto

Posted Sep 14, 2017 on Hotels
Comment from Hotel Management
Sep 16, 2017 by Mamilla Hotel, Hotel Management
Dear Augusto, Thank you for providing us with feedback. We look forward to welcoming you back in the future.