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Reviews of Montefiore Hotel

Montefiore Hotel
7 Shatz St, Jerusalem

Reviews

8.0

Very Good

Rating 10 - Excellent. 113 out of 403 reviews" "
Rating 8 - Good. 187 out of 403 reviews" "
Rating 6 - Okay. 72 out of 403 reviews" "
Rating 4 - Poor. 15 out of 403 reviews" "
Rating 2 - Terrible. 16 out of 403 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce, Auburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a return trip, and we will probably go back there next time.
Stayed 3 nights in Mar 2024

10/10 Excellent

Morris

Stayed 3 nights in Jan 2024

10/10 Excellent

shamir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Sad but true.
Room is very small. Does have a porch with no good view. Breakfast is ok. Salad good. Eggs are ok. One day there was waffles with chocolate sauce. Another day there were pancakes. Steamed coffee excellent. People were nice and helpful.
Stayed 7 nights in Jan 2023

6/10 Okay

David

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
One of the receptionists was rude, grumpy and uninterested. Didn’t welcome or say hi, any questions I asked he seemed upset and bother.I mentioned to him those are not manners if you work in customer service and he said he doesn’t have a problem. He was challenging and not qualified to be doing that role.
Stayed 2 nights in Nov 2022

2/10 Terrible

Claire

Stayed 1 night in Aug 2022
Response from Eyal, Front Desk on Aug 28, 2022
We'll be happy to have you here again!All the best,

10/10 Excellent

Ohad

Stayed 2 nights in Jul 2022
Response from Eyal, Front Desk on Aug 4, 2022
Thank you for your kind score! We were happy having you here with us.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wondeful stay. Great front desk service. Excellent daily breakfast as well.
Stayed 3 nights in May 2022
Response from Eyal, Front Desk on Jun 15, 2022
Hello Michael Thank you for your kind words, it was a pleasure having you here with us!

10/10 Excellent

KEREN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

8/10 Good

Alaa, Waukegan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtesy of staff
Stayed 1 night in Nov 2021

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Shoshana

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Naama

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Nilesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have booked room in Montefiore Jerusalem but on arrival at hotel , they transfer my booking to their sister hotel near by name Eyal smart hotel which is much nice and closer to city center. Wide choice of breakfast, wife is on poor side but I was happy for what I have paid for. Even I extended my stay in same hotel.
Stayed 7 nights in Jan 2020

10/10 Excellent

AVIHAY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Montefiore several times, and am happy with the friendliness of the staff, the excellent location, and the breakfast offerings.
Stayed 17 nights in Dec 2019
Response from Guest Relations on Jan 26, 2020
Dear Guest, Thank you for your feedback! We are pleased to hear your needs were met by our staff, and you were able to make the most of our advantageous location in the Jerusalem City Center. We look forward to welcoming you back in the near future! Best regards, Montefiore Hotel by Smart Hotels

6/10 Okay

assa

Stayed 1 night in Nov 2019

10/10 Excellent

Mihaela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Very good trips arrangements done though the Hotel staff
Stayed 5 nights in Nov 2019

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Convenient location, excellent breakfast, comfortable, if small, room.
Stayed 2 nights in Oct 2019

4/10 Poor

Andrew

Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location on pedestrianised street. 10-15 mins walk into the Old City. Handy for the City Centre shops etc. Good breakfast.
Stayed 7 nights in Oct 2019

4/10 Poor

Tamar

Disliked: Property conditions & facilities, room comfort
very simple hotel
Stayed 1 night in Sep 2019

10/10 Excellent

Ina, Dallas, TX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, location and breakfast were all great. My third time here and I will come again.
Stayed 4 nights in Sep 2019

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely warm welcome, position is brilliant. Rooms were very clean and comfortable. Wifi is available which was useful
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
solo trip
Good showers, comfortable beds, quiet (and ideal) location Breakfast could have been a little better, and my request for towels should have been resolved quicker.
Stayed 3 nights in Aug 2019

6/10 Okay

Shosh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019

10/10 Excellent

Nurit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

nili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is old but good
the hotel is old but the bed is very good. the breakfast is basic. the service is very good.
Stayed 2 nights in Jul 2019

10/10 Excellent

Dany, Toronto, Canada

Traveled with family
We had a great stay. The staff was very friendly, the breakfast delicious, and the location excellent: 25 minute walk to the old city. Very highly recommended!
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Quiet in the city center - but major room problems
Stayed for two nights for work. Great location and very quiet. The first room I got had shower problems. The hotel crew were quick to come and tell me that it cannot be fixed. I was offered a different room which had no shower problems. I've had the cleaning staff entering the room on two different occasions (!) while I was in the room. They knocked but didn't really wait for my reply, they just entered. I had no DND sign in my room, but still, if you knock better wait more than 5 seconds. Reception was quick to respond, but not to apologize. Breakfast was below average for an Israeli hotel. Other than that, everything was fine. You get what you paid for - a fair price for a fair hotel, not more, note less
Stayed 2 nights in Jul 2019

4/10 Poor

NAIM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Room comfort
Very comfortable but the rugs in the hall were torn!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and good location Convenient to have refrigerator in room. Bathroom updated.
Stayed 2 nights in Jun 2019

10/10 Excellent

Geula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Pleasant stay good service perfect location
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient staff, good facilities and good food
Stayed 7 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good breakfast, decent value fir money
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location and balcony was amazing. The stuff was not very friendly
Stayed 6 nights in Apr 2019

10/10 Excellent

Rahwa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful. Loved the room!
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and lobby need renovation and the hotel needs updating.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay
The reception staff was very kind and helpful making the stay (9 days) easy and comfortable. The room was excellent for the price and I had a wonderful shower (in room 101) one of the best showers in all my stays in Israel! The breakfast was great with many options and I could tell it was done with care by the staff. The cleaning/custodial staff were also very kind and accommodating. I appreciated very much the quiet location of this hotel and also the fact that it had an elevator. I highly recommend this hotel.
Stayed 9 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Disliked: Amenities
Good location and overall good for the price. Breakfast was plenty but I would include more bread and cheese. Staff could be nicer.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time at the hotel. The breskfast was excellent; the room was comfortable. The only compliant is that the shuttle to the airport did not arrive resulting in an expensive
Stayed 3 nights in Apr 2019

2/10 Terrible

Malka

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019