Ratings based on 156 Verified Reviews

4.1 out of 5
65% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from jerusem israel

I get bed 2twinn it’s terrible

Posted Dec 1, 2017
The answer about the situation it’s: we cannot do nothing that wat we have
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
Contrary to what is stated in Expedia about this hotel, there was no free parking available and I had to pay to park my car in a lot some distance from the hotel.
Comment from Hotel Management
Nov 18, 2017 by Nuriel Amar | Receptionist, Hotel Management
Dear Anonymous, Thank you for taking the time to write a comment about the hotel. We appreciate your notes and will forward your comments to the relevant department managers. We learn from all of our guests and hope to see you on your next visit to Jerusalem. Best regards, Nuriel Amar | Receptionist
5 out of 5
by A verified traveler

Just as a transit hotel, but would stay there agai

Posted Oct 24, 2017
Pros: Location and welcoming
Was pleasantly surprised, we would certainly stay there for a longer time
Comment from Hotel Management
Nov 18, 2017 by Nuriel Amar | Receptionist, Hotel Management
Dear Anonymous, Thank you for your review! We're happy you enjoyed your stay and hope to see you again soon. Best regards, Nuriel Amar | Receptionist
3 out of 5
by A verified traveler

Posted Sep 29, 2017
Good location, but we couldn't get to our room until 9:30pm because of Shabbat. we stayed for 2 nights but they never cleaned between the nights. The staff was friendly. The breakfast was fine. Overall not terrible, but not great.
Comment from Hotel Management
Nov 24, 2017 by Nuriel Amar | Receptionist, Hotel Management
Dear Anonymous, Thank you for taking the time to write a comment about the hotel. We appreciate you comment and will forward your notes to the relevant department managers. Hope to see you the next time you will be in Jerusalem. Best regards, Nuriel Amar | Receptionist
4 out of 5
by Jeffrey

Posted Aug 22, 2017 on Hotels
Always a joy to visit Jerusalem. Eldan Hotel is a good 3* hotel offering great value for money
Comment from Hotel Management
Aug 26, 2017 by Reception Manage, Hotel Management
Dear Jeffrey, thank you for writing a comment about the hotel! we appriciate your comment and glad to hear you had a good experience. hope to see you the next time you are in jerusalem. Best regards, Nuriel Amar | Receptionist
2 out of 5
by Harold

Eldan - caveat emperor

Posted Aug 20, 2017 on Hotels
Promised parking. Did not have and did not come No Hot water on check in and in the am - later fixed Double charged on check in - later reversed
Comment from Hotel Management
Aug 26, 2017 by Reception Manage, Hotel Management
Dear Herold, thank you for taking the time to write a comment about the hotel. I am sorry to hear about your experience. We will forward all of your notes to the manager and the relevant departments. Hope to see you again the next time you are in Jerusalem. Best regards, Nuriel Amar | Receptionist
5 out of 5
by Javier

Posted Aug 3, 2017 on Hotels
Hotel is close to all main places in Jerusalem
Comment from Hotel Management
Aug 6, 2017 by Reception Manage, Hotel Management
Dear Javier, Thank you for taking the time to write a comment about the hotel. We appreciate you comments and hope to see you the next time you are in Jerusalem. Best regards, Nuriel Amar | Receptionist
2 out of 5
by Diana

This traveler left a rating score only Posted Jul 18, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

close to old city and mamilla

Posted Jul 5, 2017 on Orbitz
great location but free parking that is first come first serve, which is bizarre...i would rather pay and guarantee my spot ..also forgot to refill cold water in lobby on a hot summer weekend.....staff could use a refresher in customer service
Comment from Hotel Management
Jul 26, 2017 by Nuriel Amar | Receptionist, Hotel Management
Dear Sir/Madam, thank you for taking your time to write a comment about the hotal. We appriciate your comments and will forward your notes to the manager and the relevant departments.
3 out of 5
by A verified traveler

Great location, not the best hotel.

Posted Jul 3, 2017 on Hotels
Overall, can't beat the location. Check in was challenging with new staff being trained. Parking was unavailable and there was a stench in the bathroom. Besides that, was comfortable, and breakfast reasonable. Would recommend if it was just a bit less pricey.
Comment from Hotel Management
Jul 26, 2017 by Reception Manage, Hotel Management
Dear Sir/Madam, Thank you for taking the time to write a comment about the hotel. We appriciate you comments, and will forward your feedback to the manager and the relevant departments. Best regards, Nuriel Amar | Receptionist