Ratings based on 92 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2017
Was in town for state cross country meet. Good location. Clean. Nice stay.
Comment from Hotel Management
Oct 25, 2017 by GSM, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Guest Services Manager Comfort Inn & Suites Knoxville West
5 out of 5
Recommended
for Everyone
by A verified traveler

Just driving through

Posted Oct 18, 2017
Excellent stay - highway noise is only deterrent - quality of hotel is excellent and the facility as well as rooms are super clean - highly recommend
Comment from Hotel Management
Oct 21, 2017 by GSM, Hotel Management
Dear Anonymous, Thank you for taking the time to complete an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Guest Services Manager Comfort Inn & Suites Knoxville West
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2017
Room was clean and had a clean smell. And the price was right. I would come back here.
Comment from Hotel Management
Sep 26, 2017 by GSM, Hotel Management
Dear Anonymous, We would like to thank you for taking the time to complete an online review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Guest Services Manager Comfort Inn & Suites Knoxville West
3 out of 5
by A verified traveler

Posted Sep 21, 2017
The white comforter was noticeably stained. The cleaning staff did not clean consistently. They didn't empty the trash or vacuum. I had to get fresh towels from the front desk. I do not recommend this place. It is in a good location near the interstate and shopping but is in need of a remodel!!
Comment from Hotel Management
Sep 28, 2017 by GSM, Hotel Management
Dear Anonymous, Thank you for taking the time to complete an online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Guest Services Manager Comfort Inn & Suites Knoxville West
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel good enough for short stay.

Posted Sep 17, 2017
Cons: Carpets grouch out need to be replaced.
Forest, night clerk was polite, helpful, and a great asset tomComfirt inn brand.
Comment from Hotel Management
Sep 18, 2017 by GSM, Hotel Management
Dear Anonymous, We would like to thank you for taking the time to complete an online review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Guest Services Manager Comfort Inn & Suites Knoxville West
1 out of 5
by A verified traveler

Took advantage of hurricane evacuees

Posted Sep 17, 2017
Pros: Nothing.
Cons: Drop the prices for natural disaster refugees.
Location: Knoxville was a nice place, beautiful, good food, and friendly people. And friendly Uber drivers!
We stay at this hotel while evacuating Hurricane Irma. The first 3 nights were $140, the forth night it dropped to $80. The front desk worker even admitted the price was increased because of Irma. This is the most disrespectful way to treat people seeking refuge. My family was able to pay for this (barely), but I can't imagine others who are in a worse position financially. I'll never come here again just because of the price increase.
Comment from Hotel Management
Sep 20, 2017 by GSM, Hotel Management
Dear Anonymous, Thank you for taking the time to complete an online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Guest Services Manager Comfort Inn & Suites Knoxville West
5 out of 5
Recommended
for Families
by A verified traveler from Michigan

First stop over on our vacation

Posted Sep 9, 2017
Pros: Clean room and bathroom. Comfortable beds and good breakfast choices.
Cons: Nothing at this location
Location: Knoxville was just first stop on way to Florida. We were happy to find Cheddar s Restaurant which is a favorite of my husband and I.
Check-in was quick and painless. Room was attractive and very clean and bed very comfortable. Breakfast had good selections of hot and cold choices and coffee fine. Definitely would book again.
Comment from Hotel Management
Sep 13, 2017 by gsm, Hotel Management
Dear Mary, Thank you for taking the time to complete an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Guest Services Manager Comfort Inn & Suites Knoxville West
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to mall and I40

Posted Aug 29, 2017
Pros: Staff was awesome!
Cons: update the rooms and change the awful carpets!
Location: mall is right across the street and very convenient to major highways.
Overall good experience. The facility is older and a little dated and dark. There were holes in the wall in our room and it overlooked the highway. The kind and helpful staff made up for the less than perfect room. I would stay there again for the price and convenience.
Comment from Hotel Management
Aug 30, 2017 by GSM, Hotel Management
Dear Anonymous, We would like to thank you for taking the time to complete an online review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We have relayed this information to our Maintenance Engineer and Management Team. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Guest Services Manager Comfort Inn & Suites Knoxville West
4 out of 5
Recommended
for Everyone
by A verified traveler

3days

Posted Aug 28, 2017
no hot water in bathroom sink ,told staff for 2days and nothing got done about it
Comment from Hotel Management
Aug 31, 2017 by GSM, Hotel Management
Anonymous, Thank you for taking the time to complete an online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Guest Services Manager Comfort Inn & Suites Knoxville West
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas tx

NICE!

Posted Aug 23, 2017
Very roomy! Clean and comfortable. Appreciated fresh hot breakfast!!
Comment from Hotel Management
Aug 25, 2017 by GSM, Hotel Management
Dear Family Traveler, Thank you for taking the time to complete an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Guest Services Manager Comfort Inn & Suites Knoxville West