Ratings based on 219 Verified Reviews

3.7 out of 5
67% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester, MD

Knoxville

Posted Aug 17, 2017
This was a wonderful stay for one night. The hotel was clean, the staff was friendly. The only thing was the ac didnt work in our first room. They moved us with no problem or complaints. It was like home, it was great
Comment from Hotel Management
Aug 17, 2017 by General Manager, Hotel Management
Meagan, thank you for choosing to stay at Extended Stay America. We are delighted to read you loved our clean environment and enjoyed the service provided by our courteous associates. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville Tennessee (west hills)

The hotel is COMFORTABLE and cozy.

Posted Jul 11, 2017
I have actually stayed here for more than a year now every night and I've seen this place try so hard to be as good as they can be and it gives me proud to say that I love it here then people that work here do the best I can with what they're given and they do whatever they can to make a comfortable and cozy experience for every guest.
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Addison, thank you for being our guest at Extended Stay America - Knoxville - West Hills. Making sure every guest has an excellent experience is our #1 priority, and everyone in the team appreciates hearing these compliments. We hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from E

Good price

Posted Jun 29, 2017
Bed and pillows were comfy and clean. Pretty quiet at night. Plenty of towels. Very responsive staff. Outside was well lit, which was important as I had to be outside late walking my dog. Room wasn't dirty just a little old looking. No cups in the room but if I had called they would have come immediately
Comment from Hotel Management
Jul 2, 2017 by General Manager, Hotel Management
Joan, thank you for your review. We are glad to read you found us to be a good value in the area and that you were impressed with the service provided by our associates. Please know to ensure cleanliness of kitchenware our brand standards require us to keep these items at the front desk. We appreciate you being our guest and hope to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

good for the price

Posted Jun 29, 2017
Cons: maybe a little better breakfast area.
Location: close to where I needed to go
Only stayed overnight, but room was clean and comfortable.
Comment from Hotel Management
Jul 2, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America - Knoxville - West Hills. We are glad to know you had a good night’s sleep and also enjoyed the good value we offer for the price. We appreciate your suggestion and have taken a note of the same. It was a pleasure hosting you, and we hope to serve you again soon. Sincerely, General Manager
1 out of 5
by Ryan

NOT PET FRIENDLY

Posted May 16, 2017 on Hotels
My fiancée and I stopped in with our puppy on the way home from visiting my mother. I was told there would be a $25 charge for our puppy which was fine. They put us in a room with a messy bed, rings from a wet cup all over the counter and the trash was full. No one stayed at the front desk and it was 11 at night so I didn't really want to take the time to try and request a new room. After 10 minutes of being there our puppy was absolutely covered in fleas. The manager says there was no payment for a pet nor was there a record of a pet being there at all and housekeeping can't find any fleas but how can you trust your housekeeping if they can't even clean a room. I've paid more for flea treatments than i have for the room.
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
I was disheartened to read that we did not live up to your expectations, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. I hope you will accept my apology and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
5 out of 5
by Colon

Posted May 4, 2017 on Hotels
Comment from Hotel Management
May 6, 2017 by Manager, Hotel Management
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Knoxville - West Hills and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
3 out of 5
by LES

NOTHING SPECIAL/

Posted May 4, 2017 on Hotels
ROOM HAS THREE LAMPS, 2 DIDN'T WORK. BED WAS QUITE HARD. ROOM WAS CLEAN.
Comment from Hotel Management
May 6, 2017 by Manager, Hotel Management
Thank you for reviewing your stay at our hotel. We are pleased to know you enjoyed your overall stay. However, I am sorry for the issues you experienced while you were here and regret the inconvenience it caused. I have shared your concerns with my maintenance team to ensure it is fixed immediately. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
4 out of 5
by Paul

Posted May 3, 2017 on Hotels
Comment from Hotel Management
May 5, 2017 by Manager, Hotel Management
Paul, thank you so much for the great feedback regarding your stay at Extended Stay America - Knoxville - West Hills. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager
3 out of 5
by Joseph

Good clean room, but a dog smell.

Posted Apr 28, 2017 on Hotels
Room was clean. Good value. Room smelled of dog. We got used to the smell.
3 out of 5
by A verified traveler

Overall it was an ok place to stay

Posted Apr 27, 2017 on Orbitz
There were a few undesirable activities going on in the back parking lot. Some people coming and going that weren't staying there. Overall it was an ok experience, you get what you pay for.