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Being our first time stay in Hangzhou with my elderly mother, we chose Shangri La due to its proximity to the lily ponds of West Lake as recommended by a friend. We were given a lakeview room in the East Villa which is rather dated but sufficiently comfortable. Hotel reception staff was friendly ...
We have to walk a few minutes to West Lake but it is a suitable location for me. It is not crowded by the tourists at the nearby roads. The hotel sttaffs' recommendations are very helpful. According to their information, we have experienced a wonderful sight seeing and delicious local foods dining ...
The lobby was really dark and lacked lighting. The room itself was too small. The light in the room is very unfitting to read anything, there are light but never enough to read clearly. Staff was very lazy, we stayed for a week and it felt like they didn't change our sheets and daily items beside ...
wifi not so strong in room 411, connection poor staff great warm courtesy, very helpful. Regret is no bathtub in room as I saw picture in the booking portal
Have stayed in this hotel many times. located in a residential area. convenient to get around, public transportation can take you to many famous scenic places in this city.
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