Ratings based on 186 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Great service apartment

Posted Jul 4, 2017
Feel warm and comfortable. The room is very comfortable, and with large beds. The surrounding area have lots of restaurants for your enjoyment.
Comment from Hotel Management
Jul 8, 2017 by GM, Hotel Management
Thank you for preferring to stay at Oakwood Residence on your recent visit to Hangzhou. Your wonderful comments about our spacious apartments and the surrounding area are very much appreciated.
5 out of 5
by Jing

Amazing Room!!!

Posted May 19, 2017 on Hotels
An amazing hotel. The suit includes a kitchen, living room, room, laundry room and a walking-in closet. So sweet!! The room is a large size.
Comment from Hotel Management
Jul 8, 2017
Thank you for preferring to stay at Oakwood Residence on your recent visit to Hangzhou. Your wonderful comments regarding out spacious apartment facilities is very much appreciated. I look forward to welcoming you back to Oakwood Residence Hangzhou.
5 out of 5
by A verified traveler

Good Choice

Posted May 2, 2017 on Hotels
Will stay there again in HZ. Plan to book the same hotel in Guangzhou. Left eye glasses at the HZ hotel and they found it. Waiting for getting it back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice neighborhood

Posted Apr 17, 2017 on Orbitz
Good experience although the residences are being heavily used by nightly visitors on short term basis
5 out of 5
by Jingjing

Posted Apr 16, 2017 on Hotels
Nice stay. Quality room and close to business centre
4 out of 5
by yin peng

Need to improve aircon ventilation

Posted Mar 20, 2017 on Hotels
Other guests in their room cooked but due to poor aircon ventilation system my whole room smelled. My business suits and hair smell really bad
3 out of 5
by A verified traveler

Spacious room but bad service

Posted Feb 2, 2017 on Hotels
Room was not thoroughly cleaned, particularly the bathroom. Breakfast was until 10am but no refill after 9:30am (the time we went in for the two mornings that we stayed). Staff at breakfast were not helpful and not responsive to questions such as no plates or bowls available. Instructions about which tower to go were not given upon check-in. No reception in the tower we stayed.
3 out of 5
by A verified traveler

Huge Rooms and Large Space

Posted Jan 17, 2017 on Hotels
Building is dated. The heating in my room had not been used for some time. It took quite a few hours for it to warm up which made the experience uncomfortable.
5 out of 5
by Derrick

Posted Jan 4, 2017 on Hotels
A very good stay. But the clerks tried to take too much from credit card for incidentals: $800 American dollars. I discussed with management and they lowered it to $300. This was my third visit to Oakwood and no need to take so much from card as I always pay cash for incidentals. It was resolved satisfactorily. Great location.
4 out of 5
by A verified traveler

Posted Jan 2, 2017 on Hotels
spacious and tidy room. Excellent location. Breakfast is awesome.