Ratings based on 205 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from shanghai

Great and quite place to stay

Posted Dec 11, 2017
though I almost went into Tea Boutique restaurant, I would say the location is very good. Room is clean and quite, with great facilities and welcome fruits. And they have Hupao fountain water available! very local and unique. Room is spacious, and so is the bathroom. A showering room and bath tub together. Worth the money
Comment from Hotel Management
Jan 24, 2018 by Neal, Hotel Management
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!
5 out of 5
by Anton

Satisfied Customer

Posted Sep 13, 2017 on Hotels
Very good location...not far from Xihu. The Hotel is minimalistic in its decor....beautiful/wood fittings.....large rooms...comfortable beds. The restaurant is basic Chinese, with basic Western food/juices/fruits/cereal/toast for breakfast. Very good value for money.
2 out of 5
by A verified traveler

Disappointed. Do not recommend. Not 4star, MOTEL!

Posted Jul 12, 2017
Pros: Do not like it. Do no recommend and will not book again. Stop giving this hotel a high review, please compare with other nearby 4-star hotels!
Cons: Hotel exterior, front door area, lobby. Not easy to be improved.
Location: High traffic area. Not easy to call a taxi. Bus okay. Walking distance to Walmart in 15 mins.
Terrible experience, very disappoint that I paid $210 for 2 nights for a four-star hotel then it has turned out to be a no-star motel-like place. Clearly, this hotel is overrated and marketed as a 4-star hotel, in deep, it's just a motel with some upgraded benefit such as "free tea sets" in the room. This kind of hotel should be priced lower: $50/night for a great deal and should not be listed above $60/night. $55/night is a fair deal I considered but definitely not the price I paid. This hotel has not front entrance. On the left of the front entrance, it's hotel's night bar entrance, huge and noticeable. On the right hand side of the hotel front entrance is the hotel's restaurant, the store front is so big and you can't miss it and that's how you missed the hotel front entrance coz it's so tiny small, no decoration and clear sign and it looks like a back door kitchen entrance. The restaurant is what they called "high-end" so it's pricey, eating crabs and seafood. Hotel room is not so clean, dark and damp, air circulation no good, many mosquitos. Hotel does not have a disposable or paper cup to drink beverages or brush teeth. My 4 yr old daughter broke a ceramic cup while she was brushing her teeth. This no star hotel dared to charge me RMB90 (consider expensive in China) for one cup. The only thing made me happy was after I argued with the front desk girl asking her if RMB90 is for one cup or a pair (it's a pair in the room) then she was nice to lower it to RMB45.
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Dear guest,Thank you for your lovely comments.We will share your positive comment with the team.Your feedback had been discussed among related department.Thank again for your support and look foeward your next trip to Hangzhou!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great spot, superb room.

Posted Jul 1, 2017
This place is a little gem. The rooms are tastefully turned out, with great attention to detail. The staff is great and so is the restaurant. It's a pleasant, 30-minute hike over a well-trod mountain to West Lake.
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Great water from the nearby mineral spring to make long jin tea in your very room. Spacious room and comfortable bed. 20 mins walk to West Lake.
Comment from Hotel Management
Jun 17, 2017 by General Manager, Hotel Management
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Chic hotel but noisy room

Posted May 2, 2017 on Wotif
If only this hotel was in a better location! It's a pretty steep hike up a hill through the park across the road to get to West Lake or a 25 minute walk along flat roads. But the worst thing about the location is it's on a main road with a very busy bus stop directly in front of the hotel. The windows are not double glazed or sound-proofed and I woke up soon after 6am every morning when the bus service started. The curtains let in a lot of light so if you're a light sleeper like me, bring ear plugs and an eye mask or make sure you ask for a room at the back of the hotel. Apart from the traffic noise, the hotel is very nice. The interior decoration is very tasteful with lots of wood panelling and neutral colour and none of the usual Chinese style over the top touches. The bed is very comfortable and I loved the big bath tub with complementary bath salts. Some delicious free tea and a fruit selection on arrival are nice touches.
Comment from Hotel Management
Jun 17, 2017 by General Manager, Hotel Management
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us. We advocate healthy and environmentally-friendly travel mode.,We have Kungfu tea in the room and provide the water from the local spring daily ,try every effort to let the guest feel as comfortable as home.Thank you again for your support, and we look forward to welcoming your next trip to Hangzhou
5 out of 5
by A verified traveler

Good base for visiting Hangzhou

Posted Apr 27, 2017 on Hotels
Tea Boutique Hotel is a good compromise for those avoiding the sky high prices down by West Lake. It sits on the other side of the hilly park on the lake's north shore -- and its teeming crowds. The service is earnest and eager-to-please, even if few of the staff speak English. And the hotel boasts a good restaurant and decent bar that on weekends plays host to the local salsa dance club. All in all, a good base for a visit to Hangzhou.
Comment from Hotel Management
Jun 17, 2017 by T Hotel, Hotel Management
Dear guest,we are very happy that you are satisfied with Tea Boutique hotel.(the restaurant has been almost 20 years hiatory in Hangzhou and it's famous for crab.)The hotel advocates healthy and environmentally-friendly travel mode.Sincerely look forward to your next coming.Wish you happy everyday!
5 out of 5
by A verified traveler

Excellent stay in Hangzhou

Posted Apr 20, 2017 on Hotels
My friend and I did not want to leave. The bed was SO nice - very unlike the usual China beds. Been to the Narada boutique hotel in Shanghai, which was a huge disappointment, but in Hangzhou everything was so nice. The restaurant served very nice food, and the reception staff helped us when the taxi driver did not understand where we wanted to go.
Comment from Hotel Management
Jun 17, 2017 by T Hotel, Hotel Management
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us. We advocate healthy and environmentally-friendly travel mode.,We have Kungfu tea in the room and provide the water from the local spring daily ,try every effort to let the guest feel as comfortable as home.Thank you again for your support, and we look forward to welcoming your next trip to Hangzhou
5 out of 5
by A verified traveler

Posted Mar 29, 2017 on Hotels
Nice hotel, immediate location is a little quiet but great if you like hiking: cross the street and hike up to the top of the hill for views of West Lake.
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern and comfortable hotel

Posted Sep 23, 2016
Pros: The modern and pleasing room. The helpful staff.
Cons: The hotel could have more suggestions for tours and maps of the area.
Location: Close to many bus lines, so it's easy to get place. There is a Walmart, pizza hut close-by and the Starbucks is not far. Also close to a major park.
The hotel is modern and the staff is very helpful and speak great English which was one of the main reasons we choose this hotel. The room was simply fantastic. Our room as huge, quiet, bright, and had many electrical outlets to charge our phones, computers and cameras. The room had a very comfortable king size bed and great sheets and pillows. There was also a couple of sofas and they provided us with teas, tea cups and a kettle that was a great perk if we just wanted to stay in our room and relax. Also, the hotel had several English speaking channels, another great perk when we did not feel like leaving our room. The bathroom had a huge stand up shower, a beautiful bathtub, a new toilet and the tiles were new and clean. The room was aesthetically pleasing and very comfortable.
Comment from Hotel Management
Jan 24, 2018 by General Manager, Hotel Management
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!