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Reviews of Holiday Inn Express Hotel & Suites West Long Branch, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 416 out of 1001 reviews" "
Rating 8 - Good. 295 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 81 out of 1001 reviews" "
Rating 2 - Terrible. 81 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites West Long Branch on Apr 15, 2024
Thanks!

2/10 Terrible

Joseph, Lyndhurst

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites West Long Branch on Apr 12, 2024
We're sorry to hear that you did not enjoy your stay with. We encourage our guests to contact the team as soon as an issue arises so we can address it immediately. If you'd like to discuss your experience, please don't hesitate to reach out.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites West Long Branch on Apr 8, 2024
Thanks!

10/10 Excellent

Shalom

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was very clean. staff friendly and accommodating. the hotel clearly does everything to make your stay as comfortable and enjoyable as possible from the spotless bathroom to the cookies at the front desk. my stay was very enjoyable and would highly recommend.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Apr 4, 2024
Thank you so much! We greatly appreciate your review and your recommendation to other travelers.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Apr 4, 2024
Thank you!

4/10 Poor

Angie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Unfortunately our room wasn’t the cleanest. We had ants. Ants on the furniture. Ants in the bathroom. Even ants in the bed. We stayed two nights and reported it after our first night. Our room was cleaned, but the ants weren’t treated. We also had dirty towels and leftover used wash cloths in the shower. We usually really like Holiday Inn we were very disappointed.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Apr 1, 2024
We sincerely apologize that this was your experience. This isn't typical of our hotel and staff, and we will be sure to discuss this with the entire team. Again, we're so sorry you weren't happy with your stay, but we hope you give us another chance in the future.

6/10 Okay

Sara

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They need to figure out the ventilation system. Loud units that have to stay on 24/7, and when you inquire why they can't be shut off they say because it's the only way to keep away the mold? Never heard of such a problem in a hotel room.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 28, 2024
We apologize did not completely enjoy your stay with us. We have not had any mold complaints, but we will look into this further. As for the PTAC continuously running, they are set that way by the manufacturer to assure better air quality in all guest rooms while also helping regulate the temperature in the room. If you have any other questions, please feel free to contact management at your earliest convenience.

10/10 Excellent

Russell

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, nice safe and well cared pool
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 27, 2024
Thanks for the incredible review!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 28, 2024
Thank you so much!

8/10 Good

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the place is pretty nice, very clean and the room was great.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 19, 2024
Thanks!

10/10 Excellent

Fernando

Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Apr 8, 2024
Thanks for the wonderful review! We're so glad you enjoyed your stay.

2/10 Terrible

David, HOLLYWOOD

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Terrible cigarette smoke everywhere. Had to leave the property at 10.30am
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites Management on Mar 13, 2024
We sincerely apologize this was your experience. We're disappointed this happened to you, but we assure you this is not typical of our hotel. Again, we're sorry this was your experience, and we hope you give us another chance in the future.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was awesome. Although I need the exercise, it would have been nice for the other elevators to have been working. Also, the hospitality bags and coffee, tea in the rooms was a nice touch.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 12, 2024
Thank you for the wonderful review and helpful feedback. We do apologize that our elevators weren't working during the time of your stay. Thank you again, and we hope to see you again soon.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 11, 2024
Thanks for the 5-star review! We're so happy you enjoyed your stay.

10/10 Excellent

Leelani

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for a cheer competition. Room was spacious and comfortable.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 11, 2024
Thanks so much! We're glad you all had a great stay.

10/10 Excellent

Desirée

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 8, 2024
Thank you so much!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 4, 2024
Thanks so much!

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Feb 27, 2024
Thanks so much!

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool but no hot tub. Breakfast was very nice.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Feb 21, 2024
Thanks for the great review! We're glad you enjoyed your stay.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Feb 21, 2024
Thanks for the wonderful review!

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 22, 2024
Thanks!

8/10 Good

Jose, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient close to everything
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Feb 19, 2024
Thanks for the incredible review! We're glad you enjoyed our convenient location.

8/10 Good

Michelle

Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 22, 2024
Thanks!

4/10 Poor

Christopher

Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 20, 2024
Thank you for your review. We're disappointed you weren't happy with your stay, but we hope you give us another chance in the future.

4/10 Poor

Jesicca

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot water didn’t work the evening we arrived. They said it was because too many people were using the hot water at once. Next morning hot water didn’t work again. We were unable to take showers during our stay. We arrived at 9pm and were leaving the next day at 10am. We only needed 2 things. Warm showers and a good nights sleep. This Holiday Inn didn’t meet our expectations.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Feb 5, 2024
Thank you for taking the time to review your stay. We sincerely apologize there was a hot water issue during your stay. We are aware of the issue and we are looking into what may have caused this. Again, we apologize this was your experience, and we hope you give us another chance in the future.

8/10 Good

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service
Nice hotel
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Feb 5, 2024
Thank you so much!

10/10 Excellent

German

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está bien
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Feb 5, 2024
¡Gracias!

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to Asbury and Red Bank. Clean and comfortable.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express & Suites West Long Branch on Jan 22, 2024
Thanks so much!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express & Suites West Long Branch on Jan 12, 2024
Thanks so much! We're thrilled you enjoyed your stay.

10/10 Excellent

Kayla

Business traveler
Liked: Amenities
Very clean and staff is extremely nice.
Stayed 3 nights in Jan 2024
Response from Holiday Inn Express & Suites West Long Branch on Jan 12, 2024
Thank you!

10/10 Excellent

Teri

Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites West Long Branch on Feb 1, 2024
Thanks so much for the incredible review!

8/10 Good

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need a better breakfast choice that is hot.
We had two rooms. Room was clean and well supplied. We did not care for the breakfast. The hot food was not hot and we did not want to make pancakes. We would have liked the puffy waffles instead. We did like that the breakfast was open until 10 AM. It allowed for us to sleep a little later.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express & Suites West Long Branch on Jan 2, 2024
Thank you for your review and feedback. We apologize you didn't enjoy our breakfast options, and we'll address this with the team. While it is up to brand standards, we will see if there are other options we can incorporate.

10/10 Excellent

PATRICIA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent Need more people that are bilingual hare to communicate needs in breastfast area
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites West Long Branch on Dec 29, 2023
Thank you for the wonderful review and helpful feedback.

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Holiday Inn Express & Suites West Long Branch on Feb 5, 2024
Thanks!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites West Long Branch on Dec 29, 2023
Thank you so much!

10/10 Excellent

Janet

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property staff friendly and rooms clean
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites West Long Branch on Dec 5, 2023
Thanks!

2/10 Terrible

Wassim

Disliked: Cleanliness, staff & service, property conditions & facilities
Ac was very noisy with high speed fan only and either very hot or very cold .. we asked reception to send someone to fix or close .. and they said they don’t have anyone and they are busy … we tried to turn it off and controller was not working… It was a nightmare… not recommended
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites West Long Branch on Dec 5, 2023
Thank you for your review and feedback. We sincerely apologize this was your experience with us. We have addressed your comments with the team, and we will work on how situations like this should be handled moving forward. We appreciate you bringing this to our attention, and we hope you give us another chance in the future.

8/10 Good

Salvatore

Liked: Cleanliness, staff & service
Nicer than expected for a last minute Thanksgiving layover in Jersey. Friendly staff. Totally solid.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites West Long Branch on Nov 27, 2023
Thank you for the wonderful review. We're so glad you enjoyed your stay, and we hope to see you again in the future.

10/10 Excellent

Marco Isaias Montiel

Stayed 3 nights in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Nov 20, 2023
Thank you!

10/10 Excellent

FRANCHESKA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff nice rooms and pool
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites West Long Branch on Nov 14, 2023
Thank you so much! We're so happy that you enjoyed everything about your recent stay.

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was what I expected. Convenient to what was needed during the weekend. Staff was nice and accommodating!
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express & Suites West Long Branch on Nov 8, 2023
Thank you for the lovely review! We're happy to hear you enjoyed your accommodations and our exceptional staff. We greatly appreciate you taking the time to review your stay, and we hope to see you again soon!

2/10 Terrible

Lianne

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a reservation and the woman at the desk couldn’t locate it even though I showed her my reservation number. They turned my family away even though they said they had rooms. It was absolutely an awful experience.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites West Long Branch on Nov 6, 2023
Thank you for your review and feedback. Unfortunately, Expedia cancelled your reservation, which is why we didn't have your reservation on file. We happily referred you to our sister property located less than 3 miles away.

8/10 Good

Sam

Stayed 2 nights in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Nov 27, 2023
Thank you!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, except that the fan stays on in the room regardless if you shut it off. It was noisy, hard to sleep, when you turn it off on the wall panel, it should actually shut off, called front desk, they said that there is nothing that they could do....odd.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Oct 31, 2023
Thank you for the wonderful review and feedback regarding our PTAC unit. We will let our maintenance team know of the issues you experience, and we'll have them investigate. Thank you again for your review, and we hope to see you again soon.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Daily housekeeping service. Good location.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Oct 30, 2023
Thank you!

10/10 Excellent

darrell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great if pricey
Easy check in awesome staffs great room awesome foood.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Oct 30, 2023
Thank you for the wonderful review! We're so glad you enjoyed your stay.

10/10 Excellent

Dylan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly nature of the staff, especially the receptionist at this location was quite nice. I loved the breakfast and the wake up calls that I requested were on time.
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Oct 30, 2023
Wow - thank you so much! We will be sure to share your comments with the entire team as we're sure it will brighten their day. Thanks again, and we hope to see you soon.

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Oct 30, 2023
Thanks!

2/10 Terrible

Tom

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After check in, I went to my room at midnight and the door was propped open with the lock. Who knows how long or who was in that room all day. Room was by exit door which slammed shut at least 20x at 6-7am when I was trying to sleep. Staff was not accommodating when I tried to switch rooms at check in
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Oct 30, 2023
We sincerely apologize this was your experience. We strive to provide all our guests with an exceptional experience, and we're disappointed we fell short. We hope you give us another chance in the future.

10/10 Excellent

Glenn

Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Nov 17, 2023
Thanks!