All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Holiday Inn Express & Suites West Long Branch on Apr 15, 2024
Thanks!
2/10 Terrible
Joseph, Lyndhurst
Apr 9, 2024
Disliked: Staff & service
Joseph
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites West Long Branch on Apr 12, 2024
We're sorry to hear that you did not enjoy your stay with. We encourage our guests to contact the team as soon as an issue arises so we can address it immediately. If you'd like to discuss your experience, please don't hesitate to reach out.
room was very clean. staff friendly and accommodating. the hotel clearly does everything to make your stay as comfortable and enjoyable as possible from the spotless bathroom to the cookies at the front desk. my stay was very enjoyable and would highly recommend.
Shalom
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Apr 4, 2024
Thank you so much! We greatly appreciate your review and your recommendation to other travelers.
Response from Holiday Inn Express & Suites West Long Branch on Apr 4, 2024
Thank you!
4/10 Poor
Angie
Traveled with partner
Mar 31, 2024
Liked: Staff & service
Disliked: Cleanliness
Unfortunately our room wasn’t the cleanest. We had ants. Ants on the furniture. Ants in the bathroom. Even ants in the bed. We stayed two nights and reported it after our first night. Our room was cleaned, but the ants weren’t treated. We also had dirty towels and leftover used wash cloths in the shower. We usually really like Holiday Inn we were very disappointed.
Angie
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Apr 1, 2024
We sincerely apologize that this was your experience. This isn't typical of our hotel and staff, and we will be sure to discuss this with the entire team. Again, we're so sorry you weren't happy with your stay, but we hope you give us another chance in the future.
6/10 Okay
Sara
Mar 28, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They need to figure out the ventilation system. Loud units that have to stay on 24/7, and when you inquire why they can't be shut off they say because it's the only way to keep away the mold? Never heard of such a problem in a hotel room.
Sara
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 28, 2024
We apologize did not completely enjoy your stay with us. We have not had any mold complaints, but we will look into this further. As for the PTAC continuously running, they are set that way by the manufacturer to assure better air quality in all guest rooms while also helping regulate the temperature in the room. If you have any other questions, please feel free to contact management at your earliest convenience.
10/10 Excellent
Russell
Traveled with family and small children, Business traveler, Traveled with family
Terrible cigarette smoke everywhere. Had to leave the property at 10.30am
David
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites Management on Mar 13, 2024
We sincerely apologize this was your experience. We're disappointed this happened to you, but we assure you this is not typical of our hotel. Again, we're sorry this was your experience, and we hope you give us another chance in the future.
The customer service was awesome. Although I need the exercise, it would have been nice for the other elevators to have been working.
Also, the hospitality bags and coffee, tea in the rooms was a nice touch.
Catherine
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 12, 2024
Thank you for the wonderful review and helpful feedback. We do apologize that our elevators weren't working during the time of your stay. Thank you again, and we hope to see you again soon.
Response from Holiday Inn Express & Suites West Long Branch on Feb 19, 2024
Thanks for the incredible review! We're glad you enjoyed our convenient location.
8/10 Good
Michelle
Feb 8, 2024
Michelle
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 22, 2024
Thanks!
4/10 Poor
Christopher
Feb 4, 2024
Christopher
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Mar 20, 2024
Thank you for your review. We're disappointed you weren't happy with your stay, but we hope you give us another chance in the future.
4/10 Poor
Jesicca
Traveled with family
Feb 3, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot water didn’t work the evening we arrived. They said it was because too many people were using the hot water at once. Next morning hot water didn’t work again. We were unable to take showers during our stay. We arrived at 9pm and were leaving the next day at 10am. We only needed 2 things. Warm showers and a good nights sleep. This Holiday Inn didn’t meet our expectations.
Jesicca
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Feb 5, 2024
Thank you for taking the time to review your stay. We sincerely apologize there was a hot water issue during your stay. We are aware of the issue and we are looking into what may have caused this. Again, we apologize this was your experience, and we hope you give us another chance in the future.
8/10 Good
Sarah
Traveled with family and small children
Feb 3, 2024
Liked: Cleanliness, staff & service
Nice hotel
Sarah
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites West Long Branch on Feb 5, 2024
We had two rooms. Room was clean and well supplied.
We did not care for the breakfast. The hot food was not hot and we did not want to make pancakes. We would have liked the puffy waffles instead. We did like that the breakfast was open until 10 AM. It allowed for us to sleep a little later.
Geraldine
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express & Suites West Long Branch on Jan 2, 2024
Thank you for your review and feedback. We apologize you didn't enjoy our breakfast options, and we'll address this with the team. While it is up to brand standards, we will see if there are other options we can incorporate.
Ac was very noisy with high speed fan only and either very hot or very cold .. we asked reception to send someone to fix or close .. and they said they don’t have anyone and they are busy … we tried to turn it off and controller was not working…
It was a nightmare… not recommended
Wassim
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites West Long Branch on Dec 5, 2023
Thank you for your review and feedback. We sincerely apologize this was your experience with us. We have addressed your comments with the team, and we will work on how situations like this should be handled moving forward. We appreciate you bringing this to our attention, and we hope you give us another chance in the future.
8/10 Good
Salvatore
Nov 24, 2023
Liked: Cleanliness, staff & service
Nicer than expected for a last minute Thanksgiving layover in Jersey. Friendly staff. Totally solid.
Salvatore
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites West Long Branch on Nov 27, 2023
Thank you for the wonderful review. We're so glad you enjoyed your stay, and we hope to see you again in the future.
10/10 Excellent
Marco Isaias Montiel
Nov 17, 2023
Marco Isaias Montiel
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Nov 20, 2023
For the price it was what I expected. Convenient to what was needed during the weekend. Staff was nice and accommodating!
Andrew
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express & Suites West Long Branch on Nov 8, 2023
Thank you for the lovely review! We're happy to hear you enjoyed your accommodations and our exceptional staff. We greatly appreciate you taking the time to review your stay, and we hope to see you again soon!
2/10 Terrible
Lianne
Traveled with family and small children, Traveled with family
We had a reservation and the woman at the desk couldn’t locate it even though I showed her my reservation number. They turned my family away even though they said they had rooms. It was absolutely an awful experience.
Lianne
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites West Long Branch on Nov 6, 2023
Thank you for your review and feedback. Unfortunately, Expedia cancelled your reservation, which is why we didn't have your reservation on file. We happily referred you to our sister property located less than 3 miles away.
8/10 Good
Sam
Nov 4, 2023
Sam
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Nov 27, 2023
Everything was good, except that the fan stays on in the room regardless if you shut it off. It was noisy, hard to sleep, when you turn it off on the wall panel, it should actually shut off, called front desk, they said that there is nothing that they could do....odd.
Peter
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Oct 31, 2023
Thank you for the wonderful review and feedback regarding our PTAC unit. We will let our maintenance team know of the issues you experience, and we'll have them investigate. Thank you again for your review, and we hope to see you again soon.
The friendly nature of the staff, especially the receptionist at this location was quite nice. I loved the breakfast and the wake up calls that I requested were on time.
Dylan
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Oct 30, 2023
Wow - thank you so much! We will be sure to share your comments with the entire team as we're sure it will brighten their day. Thanks again, and we hope to see you soon.
10/10 Excellent
Daniel
Oct 26, 2023
Daniel
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Oct 30, 2023
After check in, I went to my room at midnight and the door was propped open with the lock. Who knows how long or who was in that room all day. Room was by exit door which slammed shut at least 20x at 6-7am when I was trying to sleep. Staff was not accommodating when I tried to switch rooms at check in
Tom
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Oct 30, 2023
We sincerely apologize this was your experience. We strive to provide all our guests with an exceptional experience, and we're disappointed we fell short. We hope you give us another chance in the future.
10/10 Excellent
Glenn
Oct 26, 2023
Glenn
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites West Long Branch on Nov 17, 2023