Ratings based on 219 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Family visit

Posted Sep 8, 2017
Very nice hotel would stay again! Pool very nice....rooms very comfortable. Good location!
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Nice hotel

Posted Sep 5, 2017
Location: Very close to shopping and dining.
Clean hotel! Pool & hottub were great. Outdoor patio space was a great relaxing place. Breakfast had a good variety and different foods each morning. Coffee 24 hours in the lobby- but there were times that they ran out and had not made more. Having a full size fridge, toaster, microwave, and dishes was great and we took advantage of that. Delivery from a pizza place and a nearby restaurant - super convenient and also delicious! Check - in staff was very friendly and helpful. There is construction going on across the road but we had zero issues with it - it didn't affect our stay at all - and we heard no construction noise during the long weekend. Housekeeping didn't make up the room one day until late in the day when we walked by one of the workers and asked. And yet the next morning when we were going to be checking out - housekeeping banged on the door at 8:30. Checkout was at noon. Lack of communication between front desk and housekeeping? I would assume day of checkout they would wait until people checked out to work on the room. Was not a pleasant way to wake up on the last day of our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Weekend

Posted Sep 4, 2017
Hotel was very clean close to where we had to go staff was great
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel.

Posted Aug 21, 2017
We had a comfortable stay. The location is good. Very close to the mall.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Clean Hotel

Posted Aug 19, 2017
Pros: Beautiful, new, clean, and quiet.
Cons: Front desk customer service.
I stayed one night in a beautiful, clean room. The only unfortunate incident was when I tried to check in early. I explained to the Front Desk Clerk that I knew I was early and would just come back later if there wasn't a room available. I told her that I was waiting for someone to pick me up and it was no problem to check in later. She then proceeded to give me a lecture about how I should have called beforehand if I had wanted to check in early. I didn't appreciate the tone and being chastised by a member of the staff. I realize that it may have been a busy time in the morning, but her customer service could have been better. But the hotel itself was gorgeous, clean, and quiet. I'd definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
One-night stay after a day of business. Nice, clean & quiet.
5 out of 5
by Keith

Stay here, better than Hampton Inn

Posted Jun 15, 2017 on Hotels
Very nice room, recently remodeled, lovely and accommodating people, tasty hot breakfast, good workout room, located right next to Middleton which is full of great shops and food. Minor drawback was no guest laundry washer/dryer; laundry service was available except weekends.
5 out of 5
by Christa

This traveler left a rating score only Posted Jun 10, 2017 on Hotels
3 out of 5
by Christine

Mixed Feelings!

Posted Jun 6, 2017 on Hotels
Okay, very helpful staff, but major internet issues. Stovetop also hard to turn knobs!
5 out of 5
by Jane

Nice hotel!

Posted May 17, 2017 on Hotels
This newish hotel offered us a very nice suite, and a big, airy lobby. It was, apparently, the only place in Madison with plenty of parking.